Major (Tom)

How commonplace is it to charge a customer for needed ram upgrades? As in, instead of them just adding it, I need to purchase the ram.
How commonplace is it for a hosting company to charge you for a switch? I had to buy this 6k juniper switch when we were getting attacked because the switch they had us on was 2 basic d link switches. I'm just curious as to your opinions. If I'm wrong please tell me. If I'm right please let me know too. I feel like I'm being bent over a keg.
Duke