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Paxum + RuthB remind of of ePassporte + Michael O: the ticket monkeys never go 'off script', so anything mildly complex can only be moved forward by getting a rep involved. And boy does that rep cop a lot of hate for what their company does.
I had my docs rejected 3 times by faceless Paxum employees before RuthB got involved, a few days later my account was magically approved without having to submit any further documentation...
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