I've used them many times for hosting applications and for the primary reason, their included DDoS protection can't be outmatched for the prices they charge and they have good up-time but as you already have heard many times, their support is very limited.
Although I've recently moved to cloud hosting (Amazon AWS) and I'm using external DDoS protection (Cloudflare) which is the best decision I've made, primarily because of ease of management such as upgrading/downgrading, load balancing and backups. The per hour payment basis is also really nifty especially since traffic can change rapidly and you want to be paying only what you need to.
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