Quote:
Originally Posted by SouthernCumfort
Eric, I have tried getting ahold of you again on Skype..
Hood news and bad news.
The good news is I have received that wire we talked about.
The bad news is you all charged me $20 for it when you said you wouldn't. That was the only reason I agreed to a wire was because it was free.
Please get back to me at your earliest convenience.
Thanks.
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Seriously??
You're right, we did agree to waive the fees, and that was every bit our intention. I'm not sure what happened or why it was still subtracted, but I'm looking into it. I still hope to find out more. Remember, below-minimum wires aren't something that's done frequently, so please bear with us while we look into what happened.
In the meantime, I apologize.
Hope to have an answer Monday for you. Are you positive it wasn't a $20 subtraction from your bank, that intermediary charge we mentioned early on that we said we don't know what it will be and have no control over?
We can easily make an adjustment to your account and credit you the $20 that wasn't supposed to be subtracted if it was on our end though.
I've sent you more info on Skype.
- Eric