Quote:
Originally Posted by RuthB
We use a 3rd party processor for our EFT withdrawals. We manually review each EFT withdrawal request prior to submitting it in order to avoid delays or problems.
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I'm struggling to understand why an EFT withdraw to a validated bank account would work once, then fail the next time, when the
only difference between the two is the amount. Why does each need to be approved separately?
Quote:
Originally Posted by RuthB
Rowan, your EFT was rejected as you didn't meet the full requirements. We notified you in a ticket of the situation [...]
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Actually, I had to ask. All I received was an email saying the transfer was rejected. No further information was offered until I asked in the ticket.
Quote:
Originally Posted by RuthB
[...] and you have made the requested adjustment in order to proceed. You can now re-initiate an EFT withdrawal and it will pass through okay.
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Nope. I've now discovered the second withdrawal attempt has been quietly RETURNED.
No notification at all, and again I have to update the ticket asking why and what to do next.
Why is it so difficult to get funds out of Paxum? It's been 10+ days since I initiated the withdrawal.