Hello, guys!
Our clients keep asking us if they can trade at the exchange during a service operation. In fact, it’s not a rare situation that a client of ours is actually using the same account on his/her exchange to perform the trading at the same time that the bot is operating. And it can often lead to a problem due to the difference between what a bot think is going on with the capital that it is supposed to and the actual situation. That can lead to a bot in an “error” state.
Let’s have a look at how it actually works. You provide the service with access to your account (API key) where it performs transactions independently. Performing any transactions in this exchange account at the time of bot’s operations is not useful because the planned strategy will fail. But you can disable the service anytime, wait until all service transactions are finished, and perform your own transactions (e.g. withdrawal of funds). Thereupon, you can restart the service.
Better yet - you can always register additional accounts for manual transactions at exchanges, which is really useful as well because trading yourself and comparing the results with what Trodax bot is doing can help you understand how to trade better! More bots – more different strategies and more info to work with!
If you run into any kind of problem, feel free to check the FAQ made by our experts, it is really helpful and is made specifically to help you enjoy the service. We analyzed all the errors and problems our clients have faced and made an easy and user-friendly guide on how to overcome them so that you don’t have to look for a solution yourself.
Feel free to write us your thoughts about trading and strategies!
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