Originally Posted by drexl

I feel the same. I value customer service a lot, specifically technical accuracy, courtesy and speedy responses. I normally keep away from companies that don't have easy access customer service but cb was an exception I guess since the earnings and the platform were good.

They don't even reply to emails sent. Maybe their backlog is so big they don't have enough staff to reply but then why sending a survey out.

It's humiliating to be ignored.

Another thing is maybe they feel like they already answered.