Quote:
Originally Posted by AmeliaG
I tend to agree. I stopped giving passes to most review sites because I got tired of being dinged for not providing easy downloads of everything.
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How do you reply when they email you about downloads?
When I get emails about a member not being able to download the videos with their download plugin I reply by thanking them for subscribing then tell them our focus is on creating great content and everything you can view online is downloadable. Then apologize for their difficulty and advise them that we don't provide support for any third party software, we just create the content.
When they ask why we don't provide a download button I advise them that it's extra work and maintenance for our webmaster and we found that 96% of customers were using a plug-in to download so we stopped offering a download button.