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Originally Posted by MatureKing
Ruth what about New cards?
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The cards are on their way. Or if you want an automated, and probably pre-written support answer
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Unfortunately we don't have any control over the post office and, since your card was shipped on 2018-05-10, we can assume it has been lost.
In this situation, we can issue a replacement card for a $7 fee. If you wish to submit the request for a replacement card please post a reply (in this ticket) in which you confirm the request and authorize us to deduct the replacement fee.
Before submitting your request please make sure that the shipping address is written correctly in Profile Settings >> Street address confirmation.
Please also check if your phone number is confirmed in Profile Settings >> Phone numbers. If it is not you can add it as Mobile - Primary and click the Confirm Now button for the confirmation SMS. Failing to do so will lead to the impossibility of submitting your card application.
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