Originally Posted by foz

I contacted their support on 2019-05-13.

Got this reply
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We're aware of this delay in processing the request but we expect it to be solved shortly.

We assure you that we're doing all that we can to have the card sent in the shortest time and that as soon as the card is shipped we will also update the status from your account.

We deeply appreciate your patience and understanding.
Best Regards.
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