Quote:
Originally Posted by Canada-eh
If only Paxum responded to service questions this quickly.
Chris, fact remains, communications to your customers has been abysmal...aka non-existent. A client should never have to find out that a service has been removed by having it fail. I have yet to receive a single notice from Paxum regarding any of the significant changes.
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This is a very good point.
It seems the only time that Paxum communicates news proactively is when something "good" happens. Do we see pinned threads advising that EFT is no longer available to countries X, Y, and Z? No.
If Paxum can no longer provide a service, or there's a substantial change, they should immediately advise any affected customers.
I log in once per two weeks, and do not appreciate wondering each time whether there's going to be a "surprise" when I attempt to withdraw my funds.