Originally Posted by RuthB

Canadian clients can use Withdrawal to External Card, and we also support CAD wire withdrawal (with a $25 USD per transaction fee).



I'm not sure what email address to search for in my inbox, but I don't recall getting a query with these specifics. I'm sorry for any lack of response on my part. Our support staff typically responds to tickets within 24 hours, if you let me know your ticket number I can check into your situation for you.



We are in direct communication with the finance department at Gamma and we believe the problem will be resolved shortly. The problem is not due to either Gamma or Paxum directly and we're confident it can be fixed.



As mentioned, we do also offer Wire withdrawal in CAD that has a $25 USD per transaction fee. Simply enter your bank details in CAD currency.



Wire withdrawals are working normally. If you have an open ticket about this issue please let me know the ticket number.