Hi Mightyjoe,
First, thank you for being a loyal customer for more than 3 years now. If you sent us emails during 3 years and never got answer then you may have asked something out of our scope or maybe wrote us with a wrong email ?
Please don't hesitate to give me your ticket number we'll be glad to help you !
Concerning the "suspicious redirect code" please don't spread this kind of false information ! I don't even know what would be our interest to do this kind of thing.
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