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Old 12-18-2021, 09:59 AM  
xxxclusive
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Join Date: Oct 2012
Posts: 548
Quote:
Originally Posted by AFSC View Post
The renaming tool has been available on the site for weeks and has been downloaded by 2716 individual clients. Seems you're too focused on complaining in public instead of actually paying attention. One less thing for you to grip about.
Finally. Complaining in public seems to be the only way to get customer service from you. I requested this tool for month via email and never got a reply, why is it a problem to simply write "Dear customer, thanks for your inquiry. We intend to make this tool available until end of this year, you then can simply download it in your account. Thanks for your patience." ?!

Stop justifying yourself in public and better get some lessons in customer relationship management to avoid such situations all together from the scratch.
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