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Originally Posted by GoCastaway
I also miss a whale since the start of januari that was spending regularly. Do you ask support to look ad the User UID?
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Yeah, I did a few days ago. The biggest whale gone missing last year, around June.. I asked the support to look things up, however, I made a mistake, and I gave them the User UID, instead of the User ID. Not sure what the difference is, however, all I got for an answer is
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We have reviewed your stats and can confirm that the accounts who signed up have not made a purchase at this time. After a purchase has been made you will receive the 20% revshare commission
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However, I kindly asked them to review their db if the same user, which, I believe is easy to figure out, has a new account under a model's affiliate account...
Waiting for their response atm.
I'm so pissed about their support team, I would gladly join their team to serve the affiliates and everything that is pissing us off...