|
Reply from Paxum, yes they've lost EFT processing (for AUD at least)
Nice of them to wait until the transfer failed twice, and the customer contacted them, before they let me know.
Thank you for contacting us!
We would like to inform you that we have changed our banking partners and are still working on the implementation and functionality of certain currencies for
EFT withdrawals, including EFT in AUD. Unfortunately, we are unsure when EFT in AUDwill become functional, so we cannot provide a specific timeframe at this
moment.
In the meantime, you can withdraw your funds through the following methods:
- External Card Withdrawal to a VISA card: This method has a fee of 6 USD + 4%. To use this feature, please click on the "Transfers" button on the top left
corner, then go to "Bank & Card Transfers" and select "External Card."
- Crypto in USDC / USDT (ERC20) for a flat fee of $15 + a dynamic GAS fee or USDT (TRC20) for a fee of $5. To use the Crypto withdrawal feature please click on
the "Transfers" button on the top left corner > Bank & Card Transfers > Crypto Transfer.
I realize that this news may not be what you were hoping to hear, but please rest assured that our payments team is working closely with our banking partner to
expedite the resolution of this delay.
Currently, I don't have the precise date for when bank transfers will resume. We hope that it will be next week.
We appreciate your understanding and patience during this transition. If you have any further questions or need assistance, please do not hesitate to reach
out.
|