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just checked my account, its not banned. yet anyway.
support is what they are lacking, even for answering tickets for presales, i have found people leaving questions for presales without getting answers. waiting weeks and even months for a reply.
(i had a ticket going back multiple years no answered about product missing from my account)
i have been with them before they were even called wpscript when they just had a single theme and 3 plugins.
ive never really needed support, other than missing product from my account, etc i had to buy the unlimited package just because support would not get back to me after years of tickets being sent.
ive had several clients submit support requests and never getting answers.
its frustrating for new customers who want basic information and not getting replies.
i brought up a topic about not providing support, but still taking $$$ in sales.
they admitted on another forum, that they had no one doing support, and no plans on it because its not in their budget.
you would think for the amount they make on sales they would have the ability to hire someone.
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