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Originally Posted by ANAL PASTE
Oh, your support is completely useless, and you know it. I don’t know any financial institution that requires uploading documents every six months for a 'doormat account.' My credit cards stay open, my bank accounts stay open—yet yours goes dormant just because there’s hardly anything I can spend the money on. You closed card after card, then issued some shoddy UnionPay card that requires a Chinese national ID to use online. Now it’s just sitting there worthless
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I just want to clear a few things up.
We’re not a credit card company or a traditional bank, and we don’t follow the same rules. As a regulated financial institution, we’re required to keep account information current, even when there’s no activity. That’s not us being difficult, it’s compliance.
Accounts only become dormant after 180 days of complete inactivity. A single transaction every six months is all it takes to avoid that status.
Regarding cards, yes some options were discontinued due to external factors beyond our control. The UnionPay card was introduced to give clients continued access, and while it may not be the perfect solution for everyone, it does work for plenty of clients, and no, it doesn’t require a Chinese ID to use it.
I get that you’re frustrated, but let’s keep it real. If you want help, reach out and our team will try to assist. If you just want to vent, that’s your call, but throwing misinformation around doesn’t help anyone.