Originally Posted by JesseQuinn

I recall, what was it...about a couple of years ago, that a bunch of sheer users went through something similar. their payments were put into some sort of review and then the amounts owed were reduced; I recall in a couple of cases somewhat dramatically. one of my friends ended up getting her adjustment reconciled, but in the meantime her payment was delayed

like I wrote, was a while back so may not be recalling it exactly correctly, but that was the gist of it

not a sheer user so not sure what's going on with them now, hopefully their site support will clear up the issue for you promptly