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Originally Posted by Chris
Okay I need a new epassporte card as mine is getting very VERY worn ( the black stripe is wearing off :-/ second card already )
So i hit em up
asked if they could reissue me the same card to me so I can keep using this card until my new fresh card gets here
THey tell me no they are not able to do that
BUT what they can do is when your card is about to expire issue you a new card 1 month in advanced with the SAME number and all that jaz?? I dont get it?
why can they do it then but not now ????
I use my epass card ATLEAST 2-3 times a day
I am not one to bring troubles to the board but - god damn :-/
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My understanding of how the cards work is that only one card can be active at a time and if a new card is issued early the old card will no longer function.
I remember you contacted me about this a couple of months ago and that I told you this.
I understand what you mean and I will contact the person handling the cards and ask about this again and see if its possible to send you a new card.
Can you please email me with your account name and that you accept $35 will be taken out of your account for a new card and I will get back to you when I hear back on Monday.