CCBill Support Reply Timeframes? - GoFuckYourself.com

RubyGoodnight · 03-01-2012, 08:13 AM

In a nutshell, I emailed the client support team with some basic newbie questions about setting up an account, documents, etc. I got a fast reply, but it was two sentences from a guy who didn?t seem to speak English as a primary language, and didn?t answer any of my questions.

I sent off another reply right away, asking for clarification. After ten hours, no reply.

I sent off an email again, asking for a follow up. After two hours, no reply.

I sent off another email, this time to the supervisor email address. Got a reply straight away letting me know a member of the Sales team would be in touch with me ?soon?. That was more than five hours ago.

Am I just being a whiney bitch, expecting replies in an unrealistic timeframe, or is this a bit unusual for them? It?s my first dealings with CCBill, and it seems they are on the ball about a lot of things from what I?ve read here, so I?m a bit surprised at the way this is going?

CCBill Paul · 03-01-2012, 08:30 AM

Quote:

Originally Posted by RubyGoodnight

In a nutshell, I emailed the client support team with some basic newbie questions about setting up an account, documents, etc. I got a fast reply, but it was two sentences from a guy who didn?t seem to speak English as a primary language, and didn?t answer any of my questions.

I sent off another reply right away, asking for clarification. After ten hours, no reply.

I sent off an email again, asking for a follow up. After two hours, no reply.

I sent off another email, this time to the supervisor email address. Got a reply straight away letting me know a member of the Sales team would be in touch with me ?soon?. That was more than five hours ago.

Am I just being a whiney bitch, expecting replies in an unrealistic timeframe, or is this a bit unusual for them? It?s my first dealings with CCBill, and it seems they are on the ball about a lot of things from what I?ve read here, so I?m a bit surprised at the way this is going?

In most cases you can expect a reply within a few hours. In some cases it may be a bit longer as we make sure you are with the correct person/team to address your inquiries. I have shot you an email now and would be happy to help.

RubyGoodnight · 03-01-2012, 08:35 AM

Thank you, Paul.

BareBacked · 03-01-2012, 08:41 AM

1 day to a week would be my experience

arock10 · 03-01-2012, 10:48 AM

Client support is ok, but since it's around tax time contract admin has been taking six days to respond

03-01-2012, 08:13 AM	#1
RubyGoodnight Confirmed User Industry Role: Join Date: Oct 2011 Location: SE New England Posts: 577	CCBill Support Reply Timeframes? In a nutshell, I emailed the client support team with some basic newbie questions about setting up an account, documents, etc. I got a fast reply, but it was two sentences from a guy who didn?t seem to speak English as a primary language, and didn?t answer any of my questions. I sent off another reply right away, asking for clarification. After ten hours, no reply. I sent off an email again, asking for a follow up. After two hours, no reply. I sent off another email, this time to the supervisor email address. Got a reply straight away letting me know a member of the Sales team would be in touch with me ?soon?. That was more than five hours ago. Am I just being a whiney bitch, expecting replies in an unrealistic timeframe, or is this a bit unusual for them? It?s my first dealings with CCBill, and it seems they are on the ball about a lot of things from what I?ve read here, so I?m a bit surprised at the way this is going? __________________ Just your run of the mill former fetish performer who is now writing for adult web sites. If you want authentic detail that gets noticed, get in touch. email: smut [at] rubygoodnight [dot] com \| twitter: @RubyGoodnight \| Skype: RubyGoodnight portfolio : rubygoodnight.com \| non-exclusive adult written content: downloads.rubygoodnight.com

03-01-2012, 08:35 AM	#3
RubyGoodnight Confirmed User Industry Role: Join Date: Oct 2011 Location: SE New England Posts: 577	Thank you, Paul. __________________ Just your run of the mill former fetish performer who is now writing for adult web sites. If you want authentic detail that gets noticed, get in touch. email: smut [at] rubygoodnight [dot] com \| twitter: @RubyGoodnight \| Skype: RubyGoodnight portfolio : rubygoodnight.com \| non-exclusive adult written content: downloads.rubygoodnight.com

03-01-2012, 08:41 AM	#4
BareBacked Confirmed User Join Date: Feb 2007 Location: www.BareBacked.com Posts: 3,685	1 day to a week would be my experience __________________ NEW SITE PAYING $30 for a $1 TRIAL Selfies

03-01-2012, 10:48 AM	#5
arock10 Confirmed User Join Date: Jan 2006 Posts: 6,218	Client support is ok, but since it's around tax time contract admin has been taking six days to respond __________________ Sup