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01-12-2014, 05:32 AM
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#1 |
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Confirmed User
Join Date: Feb 2003
Location: Earth
Posts: 371
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Paxum doesn't answer to tickets?
I've created 3 tickets in my paxum account support section. No any answer until now?
Whats up?
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01-12-2014, 05:50 AM
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#2 |
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E.M.O
Industry Role:
Join Date: Feb 2001
Location: Possum Lodge
Posts: 2,028
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They are probably all at Vegas right now
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01-12-2014, 06:55 AM
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#3 | |
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Confirmed User
Industry Role:
Join Date: Apr 2008
Posts: 1,573
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Quote:
I find it pretty common to wait 2-3 days or more for replies. The second you post here though, they'll reply right away, and then post on here, acting like they replied earlier in the day. But hey, they're up for a bunch of GFY Awards.
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ICQ: 350-260-628 |
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01-12-2014, 07:09 AM
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#4 | |
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Confirmed User
Industry Role:
Join Date: Jun 2008
Location: Montreal
Posts: 725
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Quote:
2 minutes ago or 2 days ago?
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01-12-2014, 08:28 AM
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#5 |
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Confirmed User
Industry Role:
Join Date: Sep 2011
Posts: 217
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They answered to my support ticket in a few hours, but they don't seem to know an exact time for when my problem will be solved. I can't withdraw money to my external credit card and I really don't want to order their Mastercard if it'll take 3 months to arrive. Anyway, hope they will have a great time in Vegas :D
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01-12-2014, 11:18 AM
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#6 |
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Confirmed User
Industry Role:
Join Date: Dec 2013
Posts: 400
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my support ticket was answered in a few hours but that was a few months ago, great customer service.
CPAK, when did you open the tickets? we are sunday evening now I hope you are not expecting an answer during the weekends....
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01-12-2014, 04:30 PM
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#7 | |
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Arthur Flegenheimer
Industry Role:
Join Date: Jul 2006
Location: New York City
Posts: 11,056
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Quote:
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01-12-2014, 04:37 PM
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#8 | |
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Arthur Flegenheimer
Industry Role:
Join Date: Jul 2006
Location: New York City
Posts: 11,056
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Quote:
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01-12-2014, 04:52 PM
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#9 |
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Confirmed User
Industry Role:
Join Date: Dec 2013
Posts: 400
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you are right, paxum has customer support during weekends here what the contact page shows:
Mon-Fri 00:00-23:59 EST Sat-Sun 07:00-15:00 EST Live Agent Phone Support. But that does not mean that CPAK should get an answer in 5 minutes as you claim. I have no idea what his problem is and if it needs any investigation or research with any third party that takes days, or he had a simple question that could be answered in 5 minutes as you claim. When you call your brick and mortar bank to ask for example a trace on a wire transfer that is late, even if they were to have 24/7 customer support even for weekends and I doubt that very much, they will just tell you they will investigate and will take several days for your bank to contact the intermediary banks to see where the wire is at and put a trace on it. I can guarantee you will not get an answer in 5 minutes. And also I would guarantee that you will not come to GFY and bitch about it either.
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01-12-2014, 06:34 PM
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#10 | |
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Confirmed User
Join Date: Jun 2006
Posts: 176
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Quote:
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01-12-2014, 11:54 PM
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#11 | |
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Confirmed User
Join Date: Feb 2003
Location: Earth
Posts: 371
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Quote:
Ticket #2 - Created: 2014-01-10 03:00:56 Ticket #3 - Created: 2014-01-12 07:37:38 No answer until now.
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01-13-2014, 04:54 AM
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#12 |
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Registered User
Industry Role:
Join Date: Nov 2013
Posts: 45
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Never made this experience with paxum.... all went well
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01-13-2014, 08:22 AM
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#13 |
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Registered User
Industry Role:
Join Date: Jan 2004
Location: Ontario
Posts: 3,916
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i put a ticket in on friday and got a response yesterday. so they are there
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