Business Anybody interested in filing a class action lawsuit against Moniker?

[AaronM]

I know I'm not the only one these guys have screwed over. I'm considering filing a lawsuit for lost domains and domains they refuse to release. (see sig)

If anybody else would care to discuss this, please post here or PM me.

[AaronM]

Moniker Announces John McLaughlin as New Chief Operating Officer

We’re excited to announce a new addition to the Moniker executive team, Mr. John McLaughlin who will assume responsibility as our new Chief Operating Officer. John brings over 25 years of experience to the team and we are thrilled to welcome him aboard.

“I’m excited to join Moniker at a time when there is tremendous value in improving operations,” commented Mr. McLaughlin. “Moniker has always been a great service provider for domainers and internet professionals alike. The new management platform represents an industry leading solution that we plan on developing further to deliver security and value added services. Restoring trust in our operations is my primary goal and I am confident we can fully deliver on that promise.”

John’s mission will be to improve quality management and process development so that we can more effectively bring better products to market. John’s wealth of knowledge will balance customer concerns with resource allocation to streamline operations while improving strategy and execution. As a new member of the executive team, we will utilize his abilities and management expertise to push Moniker forward while delivering products that better meet customer needs and expectations.


The Moniker Team

[AaronM]

?I?m excited to join Moniker at a time when there is tremendous value in improving operations,?

No shit.

[Shap]

What happened I missed the news

[AaronM]

Originally Posted by Shap

What happened I missed the news

Try the GFY search feature Shap.

[BlackCrayon]

i'm sure the people who had domains stolen because if their incompetence would like to. why are they refusing to allow transfer?

[cybermike]

Got lucky didnt lose any

[bloggerz]

Don't know what's happening but i haven't had one issue moving my domains out of there. Have moved out hundreds so far

[Jman]

Hope you can get what those cocksuckers fucked up for you.

[seeric]

Man they suck so bad. I have two accounts with well over 3000 domains that I am moving now. So sick of their shit and security issues.

[AaronM]

Originally Posted by BlackCrayon

i'm sure the people who had domains stolen because if their incompetence would like to. why are they refusing to allow transfer?

I put in a transfer request a couple days before my domain expired. Although Moniker claims they forward all emails sent through their (improperly functioning) privacy service, in all the years I've been with them I've only received 1 and it was manually forwarded for legal purposes. Anyway, they didn't forward the transfer auth. and my domain then expired.

I started transferring domains out in September as they expire. The first domain I moved out expired 7 days before I put in the transfer request. I was told at that time I had a 30 day window to manage my domains and the system allowed me to unlock and make the transfer. However, the supervisor I spoke with today told me that the window fluctuates between 5 and 10 days and that "30 days to manage" really means 30 days to renew....Which of course I will not be doing with them.

I've been trying to call since last Thursday because of this. Today I finally got a rep on the phone and after 26 minutes, she caved in and transferred me to a supervisor.

Shortly after that call, he credited me $8.99 so I could renew the domain and complete the transfer. However, even though I just received an email from them telling me the domain was renewed and even though it's showing renewed in their system, I'm still getting this message:

"The domain is in the so called "Expire auction" phase. The modify for this domain has been deactivated. The domain can be reactivated by renewing."

I remember the nightmares many of us dealt with when enom went to shit 10 years ago. This issue with Moniker is even worse. At least enom processed the transfers quickly and never lost a single domain of mine.

So that's my (current) issue but the problems have been many and ongoing for a few years now. As you can see from some of the other comments, I'm clearly not alone.

[AaronM]

Hey, look at that. My signature is working now! Somebody seems to be in the process of pulling their head out of their ass.

[BlackCrayon]

Originally Posted by AaronM

I put in a transfer request a couple days before my domain expired. Although Moniker claims they forward all emails sent through their (improperly functioning) privacy service, in all the years I've been with them I've only received 1 and it was manually forwarded for legal purposes. Anyway, they didn't forward the transfer auth. and my domain then expired.

I started transferring domains out in September as they expire. The first domain I moved out expired 7 days before I put in the transfer request. I was told at that time I had a 30 day window to manage my domains and the system allowed me to unlock and make the transfer. However, the supervisor I spoke with today told me that the window fluctuates between 5 and 10 days and that "30 days to manage" really means 30 days to renew....Which of course I will not be doing with them.

I've been trying to call since last Thursday because of this. Today I finally got a rep on the phone and after 26 minutes, she caved in and transferred me to a supervisor.

Shortly after that call, he credited me $8.99 so I could renew the domain and complete the transfer. However, even though I just received an email from them telling me the domain was renewed and even though it's showing renewed in their system, I'm still getting this message:

"The domain is in the so called "Expire auction" phase. The modify for this domain has been deactivated. The domain can be reactivated by renewing."

I remember the nightmares many of us dealt with when enom went to shit 10 years ago. This issue with Moniker is even worse. At least enom processed the transfers quickly and never lost a single domain of mine.

So that's my (current) issue but the problems have been many and ongoing for a few years now. As you can see from some of the other comments, I'm clearly not alone.

I'm guessing privacy probably has to be turned off to transfer. I've read about people not getting auth codes when privacy was on. their new system seems to be very slow in updating so perhaps could take 24 hours before a domain shows as renewed in the control panel. i tried to get them to allow me to transfer after a couple of domains expired but they wouldn't budge, i eventually gave up and renewed them but i won't be making that mistake again and make sure to keep an eye on whats expiring so i can be sure to transfer them out though its probably a better idea to just get everything out of there asap.

they are a piece of crap for sure and seem to be full of holes as people are having more and more valuable domains stolen from them. i've wasted hours and hours with their bullshit, waiting on hold, etc. i've never had problems with any registrar like i did with moniker since their 'upgrade'. submit a complaint to icann, maybe they'll lose their accreditation if enough people complain.

[sarettah]

I moved the 1 domain I had left with them last week.

They finally pissed me off. Little shit mainly.

First registrar that I have had that had no way to expedite the transfer out. Had to wait 5 days from the transfer out request and when it took place.

.

[Clark]

If we end up losing any I'll join you. It's been a full time job slowly and carefully moving all our domains away. refused transfers, incorrect auth codes multiple time on same domains. fucking scary

[Jel]

Originally Posted by AaronM

?I?m excited to join Moniker at a time when there is tremendous value in improving operations,?

No shit.

lol exact same line that stuck out for me. like nobody can see the spin behind it, and everyone isn't thinking "you cunts, *that's* how you spin it?"

moniker = wankers.

[PAR]

I'm going to start moving things off over the next few days .. If I have issues I'll let you know.

[fuzebox]

I had a bunch of domains recently expire because Moniker keeps deleting my saved payment info. One of them was an old paysite that still had a few rebilling members

[AaronM]

Originally Posted by BlackCrayon

I'm guessing privacy probably has to be turned off to transfer. I've read about people not getting auth codes when privacy was on. their new system seems to be very slow in updating so perhaps could take 24 hours before a domain shows as renewed in the control panel. i tried to get them to allow me to transfer after a couple of domains expired but they wouldn't budge, i eventually gave up and renewed them but i won't be making that mistake again and make sure to keep an eye on whats expiring so i can be sure to transfer them out though its probably a better idea to just get everything out of there asap.

they are a piece of crap for sure and seem to be full of holes as people are having more and more valuable domains stolen from them. i've wasted hours and hours with their bullshit, waiting on hold, etc. i've never had problems with any registrar like i did with moniker since their 'upgrade'. submit a complaint to icann, maybe they'll lose their accreditation if enough people complain.

I get the auth codes right away and they initially told me it works with privacy on because they supposedly forward the auth emails when the new registrar send them. That's obviously a flat out lie though.

Like I previously mentioned, their system has updated and shows the domain is current an expires a year from today but I still can't change the admin contact for the new registrar to verify and resend the authorization to.

I've never filed a complaint with icann but now that you mention it, I should at least look into that option.

[AaronM]

Originally Posted by fuzebox

I had a bunch of domains recently expire because Moniker keeps deleting my saved payment info. One of them was an old paysite that still had a few rebilling members

Wait until their new requirements kick in on December 1st. There's another shit storm on it's way.....

[SomeCreep]

This sort of catastrophe has happened to every registrar at one time or another. Eventually registrars get acquired by bigger companies that don't have the same expertise as the original owners and they completely fuck shit up.

[Sly]

Originally Posted by AaronM

Wait until their new requirements kick in on December 1st. There's another shit storm on it's way.....

What are these new requirements?

[InfoGuy]

You guys have known about the Moniker clusterfuck since June 1st. Why did you wait so long to start transferring out?

All the domains I wanted were transferred out of Moniker. Although I had a really shitty customer experience, I didn't suffer any losses that would qualify for participating in a class action.

Good riddance to Moniker and good luck to the rest of you still doing business with them.

[AaronM]

Originally Posted by Sly

What are these new requirements?

A couple of months ago they started declining my payments because my billing address was different than the business address I had on file for my whois info. At that time, they didn't have an option for separate addresses and they told me I had to use my billing address for whois. According to the following, they now changed that. Either way, their system is fucked and there will be more problems from this.

____________


Effective December 1, 2014, Moniker will update its credit card processing procedures. This requires all clients opting to facilitate payment by credit card to verify the billing address of the card on file. You can update your account information in the left-hand navigation pane while logged into your account. Under the User Profile menu, please select User Profile > Billing Address. If your billing address is different from your physical address listed for the account, simply uncheck the box labeled ?Use customer data as billing address.? After completing the form, be sure to save the information by clicking ?Save?.

[Slappin Fish]

I lost one domain, another I was able to save but lost my rankings. declined payments despite a valid credit card, the exact same credit card I am able to fund my account via paypal with .moving out.

[Dirty D]

Good Luck to everyone transferring domains away.
They suck as a registrar

[BlackCrayon]

Originally Posted by AaronM

A couple of months ago they started declining my payments because my billing address was different than the business address I had on file for my whois info. At that time, they didn't have an option for separate addresses and they told me I had to use my billing address for whois. According to the following, they now changed that. Either way, their system is fucked and there will be more problems from this.

____________


Effective December 1, 2014, Moniker will update its credit card processing procedures. This requires all clients opting to facilitate payment by credit card to verify the billing address of the card on file. You can update your account information in the left-hand navigation pane while logged into your account. Under the User Profile menu, please select User Profile > Billing Address. If your billing address is different from your physical address listed for the account, simply uncheck the box labeled ?Use customer data as billing address.? After completing the form, be sure to save the information by clicking ?Save?.

I think they are making more money from all the domains people are losing and going to auction than renewals. this will cause much more loss. i always pay them with pre-loaded paypal funds. i don't trust them with my card info.

[TurboAngel]

Originally Posted by BlackCrayon

I think they are making more money from all the domains people are losing and going to auction than renewals. this will cause much more loss. i always pay them with pre-loaded paypal funds. i don't trust them with my card info.

I think your 100% right!

[baddog]

How many years ago did I tell you they suck?

[AaronM]

Originally Posted by baddog

How many years ago did I tell you they suck?

If you don't remember, why should I?

Moving services of any kind is something that I and many others simply put off. It took me a couple of years to leave Sprint after they bought Nextel. It took me a couple of years to switch from AT&T to Verizon. And it took me about 5 years to finally leave BofA.

Sometimes it's more of a hassle to move than deal with the headaches....Or at least it seems that way. Eventually, enough is enough though.

[sonofsam]

Did you send them Canadian funds by accident, you peasant?

[HandballJim]

whats crazy is after 20 years of domains it is still like the wild wild west, people can still steal your domains and get away with it, and registers are not held responsible for losses, etc.

You mean they can't tell where the domain went? It can't be tracked? This can't be the case otherwise no one would invest in super premium domains if they knew they can lose them by accident or temporarily stolen.

It sounds like you let a domain expire and once it dropped it was taken, as far as payment can't you call their customer service department and just give them your cc info over the phone, and get a confirmation number too?

Also it seems like trouble when a company is in a transition of changing their system to try and move domains. Also if a domain is expired no register will let you transfer or push the domain. Never heard of a grace period for this, the grace period is before the expired domain goes into the redemption period, I think 45 days?

[lagcam]

Originally Posted by BlackCrayon

I'm guessing privacy probably has to be turned off to transfer. I've read about people not getting auth codes when privacy was on. ......

That is certainly the case with Godaddy. Never tried to transfer out of another registrar but sounds logical.

[Alex21]

Originally Posted by lagcam

That is certainly the case with Godaddy. Never tried to transfer out of another registrar but sounds logical.

Not with name.com, transferred a .net to namesilo with privacy on, requests were forwarded. GD uses DBP which is a huge headache.

[tedwinters]

I gotta get my domains out from there Any suggested registrars?

[Brad Mitchell]

They so fucked everything up I can hardly figure out how to manage my domains now.

Brad

[AaronM]

Originally Posted by HandballJim

It sounds like you let a domain expire and once it dropped it was taken...

How does "I put in a transfer request a couple days before my domain expired." sound anything like "...you let a domain expire..."?

[Juicy D. Links]

Originally Posted by AaronM

How does "I put in a transfer request a couple days before my domain expired." sound anything like "...you let a domain expire..."?

it think they give you issues cause you are Afro American/ Azn / Australian

[AaronM]

Originally Posted by Alex21

Not with name.com, transferred a .net to namesilo with privacy on, requests were forwarded. GD uses DBP which is a huge headache.

The supervisor also said that enom works the same as GD and that privacy must be off. However, I'm moving them to NameSilo which you just confirmed doesn't require that.

It's obvious that Moniker is intentionally not forwarding the authorization requests.

As of this morning, I'm still seeing a message telling me my domain is in auction status even though it's not.

[AaronM]

Originally Posted by Juicy D. Links

it think they give you issues cause you are Afro American/ Azn / Australian

Being a Blackaneses Aussie has caused me many hardships.

[AaronM]

Originally Posted by Brad Mitchell

They so fucked everything up I can hardly figure out how to manage my domains now.

Brad

By "manage" you mean "renew" right?

Transfer them out of Moniker, that's how you can manage them.

[TurboAngel]

Did you get things straitened out?

[HandballJim]

Originally Posted by AaronM

How does "I put in a transfer request a couple days before my domain expired." sound anything like "...you let a domain expire..."?

maybe their system takes those couple days into account, and decides somewhere in between it would expire.

At one time godaddy would allow you to push expired domains to another godaddy account, and the new account holder would be responsible for payment. This was great because it gave you more time to sell the domain, of course you would let the new buyer know the situation.

[AaronM]

Originally Posted by TurboAngel

Did you get things straitened out?

Nope.

I still can't make any changes to the domain. I've tried calling moniker 5 times this morning. Every time I sit on hold waiting for a rep and at 11:26 minutes in, it dumps me into a voicemail system.

[fuzebox]

They deleted my saved credit card info again. The domain I use for primary dns expired and my entire network is down now

Renewed a few hours ago, still waiting for dns caches to update themselves.

[TurboAngel]

Originally Posted by AaronM

Nope.

I still can't make any changes to the domain. I've tried calling moniker 5 times this morning. Every time I sit on hold waiting for a rep and at 11:26 minutes in, it dumps me into a voicemail system.

Man I hate that.

[sonofsam]

You probably don't even have any traffic / premium domain names... why not just let them expire and start fresh with a free NAME.blogspot.com site ?

[Seth Manson]

http://sonofsam.blogspot.com/

[freecartoonporn]

i lost one domain, contacting them now, idk how this happened , never happeneed b4, but i have only 1 domain with them.
will c.

[BlackCrayon]

Originally Posted by fuzebox

They deleted my saved credit card info again. The domain I use for primary dns expired and my entire network is down now

Renewed a few hours ago, still waiting for dns caches to update themselves.

pre-load money via paypal when you absolutely have to pay them. if you keep a balance, you'll be safe but dump them asap.