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Old 03-23-2015, 01:22 PM   #1
nastycreator
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Problems with paxum

I'm trying to contact with paxum support since 19th of this month. Today 24th I have no received any response. Normally they replied my emails in the same day.
The reason of my support ticket is that I cant activate my paxum card... So I can't use it. I'm little afraid, I have 9000$ in the account.
Anyone have the same problem?
Thanks
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Old 03-23-2015, 01:24 PM   #2
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Originally Posted by nastycreator View Post
I'm trying to contact with paxum support since 19th of this month. Today 24th I have no received any response. Normally they replied my emails in the same day.
The reason of my support ticket is that I cant activate my paxum card... So I can't use it. I'm little afraid, I have 9000$ in the account.
Anyone have the same problem?
Thanks
Hi there,

Can you please let me know your ticket number and/or account username and I'd be happy to look into it for you.

My email is [email protected]

Thanks,

Ruth
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Old 03-23-2015, 01:26 PM   #3
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That was fast ...
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Old 03-23-2015, 02:44 PM   #4
nastycreator
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Hi there,

Can you please let me know your ticket number and/or account username and I'd be happy to look into it for you.

My email is [email protected]

Thanks,

Ruth
Dear Ruth, thank you for you reply. Email sent.
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Old 03-24-2015, 10:23 AM   #5
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Problem solved. Thanks ;)
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Old 03-24-2015, 11:17 AM   #6
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Hi there,

Can you please let me know your ticket number and/or account username and I'd be happy to look into it for you.

My email is [email protected]

Thanks,

Ruth
Hi ruth,
I've just sent you an email regarding the wire transfer.

Thanks
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Old 03-24-2015, 11:28 AM   #7
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Hi ruth,
I've just sent you an email regarding the wire transfer.

Thanks
Hi jhmovie,

I received your email and replied. Thanks
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Old 03-24-2015, 12:18 PM   #8
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Hi jhmovie,

I received your email and replied. Thanks
Thanks for your quick response , Ruth
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Old 03-24-2015, 03:41 PM   #9
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hi Ruth.... need your help too.... i sent twice a support ticket and i drop you skype message also.. but no reply...

my issue is i cannot withdraw to atm's using my debit card... error is transaction not supported...

any help?
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Old 03-24-2015, 03:50 PM   #10
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hi Ruth.... need your help too.... i sent twice a support ticket and i drop you skype message also.. but no reply...

my issue is i cannot withdraw to atm's using my debit card... error is transaction not supported...

any help?
Hi dinapster,

I received your email and I'm looking into it for you. I'll email you back when I have an update about your situation.

Thanks,

Ruth
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Old 03-24-2015, 03:54 PM   #11
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commerzbank !
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Old 03-24-2015, 04:04 PM   #12
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hi Ruth.... need your help too.... i sent twice a support ticket and i drop you skype message also.. but no reply...

my issue is i cannot withdraw to atm's using my debit card... error is transaction not supported...

any help?
Hi dinapster,
You should have a reply to your ticket now, with the details.
Thanks,
Ruth
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Old 03-27-2015, 05:28 PM   #13
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Hi dinapster,
You should have a reply to your ticket now, with the details.
Thanks,
Ruth

Resolved. Thanks for your help Ruth!
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Old 03-27-2015, 06:30 PM   #14
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Withdrawal as a credit card transaction, not as a checking account.
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Old 03-27-2015, 06:43 PM   #15
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Hi Ruth. Seems my Paxum account has 100.00$ inside of it. Can you make it 100,000 please?
Thank you
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Old 03-27-2015, 08:35 PM   #16
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It seems that Paxum has some problems... I've nade a wire withdrawal request about 5 days and it is still in processing. It seems today half of my time is spent on email to get my money...
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Old 03-29-2015, 05:04 AM   #17
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Hi dinapster,

I received your email and I'm looking into it for you. I'll email you back when I have an update about your situation.

Thanks,

Ruth
Ruth,

I am having the same problem with my Paxum card, can you please assist, error trying to withdraw and/or make payments.
I sent you an email this morning, [email protected]
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Old 03-29-2015, 05:19 AM   #18
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Problem solved. Thanks ;)
Ruth Rocks!!!
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Old 03-29-2015, 05:48 AM   #19
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Ruth Rocks!!!
I'll let you know
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Old 03-30-2015, 04:04 AM   #20
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Has anybody heard from Ruth or Paxum support?
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Old 03-30-2015, 07:52 AM   #21
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Has anybody heard from Ruth or Paxum support?
Hi there,

I just logged on (I'm on Pacific coast). I'll check for your email and I'll look into it.

Thanks,
Ruth
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Old 03-30-2015, 10:27 AM   #22
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Hi there,

I just logged on (I'm on Pacific coast). I'll check for your email and I'll look into it.

Thanks,
Ruth
Thanks for resolving issue and quick response
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Old 03-30-2015, 11:00 AM   #23
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I hope Paxum realize how lucky they are to have Ruth. Hoped me out a number of times!
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Old 03-30-2015, 06:23 PM   #24
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I hope Paxum realize how lucky they are to have Ruth. Hoped me out a number of times!
Yep she is the best 4sure.
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Old 03-30-2015, 09:57 PM   #25
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Ruth is great.
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Old 03-31-2015, 01:51 AM   #26
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Seems like an ongoing problem with Paxum
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Old 04-06-2015, 11:51 AM   #27
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I initiated an EFT from Paxum to my bank account on 3/27, but the funds aren't showing in my account. Usually, it only takes a few business days for the transfer. Anyone else experiencing this issue?
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Old 04-13-2015, 06:52 AM   #28
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I initiated an EFT from Paxum to my bank account on 3/27, but the funds aren't showing in my account. Usually, it only takes a few business days for the transfer. Anyone else experiencing this issue?
Same problem here !
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Old 04-13-2015, 07:16 AM   #29
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That was fast ...
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Old 04-13-2015, 09:26 PM   #30
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I initiated an EFT from Paxum to my bank account on 3/27, but the funds aren't showing in my account. Usually, it only takes a few business days for the transfer. Anyone else experiencing this issue?
This issue has been resolved. Thanks Ruth!
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Old 04-14-2015, 01:16 AM   #31
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Ruth for the win
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