Payoneer assistance thread.

[danep]

Hi, my name is Dan and I'm a part of Payoneer's community team.
My specific assistance is related to the payment processing aspect of the business.
I would love to listen, assist, and to be friendly.
Thanks!

[robwod]

Hey Dan. Welcome to GFY. I'm sure you'll receive enough questions to warrant a regular presence here. Certainly there have been some threads made over the past few months seeking Payoneer assistance.

Incidentally, is Nissim no longer with your company?

[danep]

Hi, Nissim is indeed an important colleague and mentor.
I am a newbie in this forum, and I will do my best to catch up with old threads as well.
Thanks!

[yuu.design]

[j3rkules]

Welcome to the forum.

Nice to see someone from the payoneer team on here.

[Aleksandra BongaCash]

Hi Dan and welcome to GFY Do you have Skype? It would be nice to get in touch with you cause sometimes we get questions from our affiliates about their Payoneer accounts.

[LarsAWE]

Hi Dan,

if you are available on skype for Affiliate Managers of partners, please do add me too.

Thank you.

[Denny]

I agree Skype contact would be good.

[pinkmasterx]

Me too, i've ton's of problem to solve, and no respons from customer support

[danep]

Hi Aleksandra, and Lars. I'm going to do better. I'm e-mailing you my contact details.
Thank you for your quick and responsive welcoming into the forum.

[danep]

Originally Posted by pinkmasterx

Me too, i've ton's of problem to solve, and no respons from customer support

Hi, I'm sorry to hear that. Let's try to see what happened.
How can I help?

[Zen-]

Hey Dan,

Nice to see you here. Nissim used to be active on other forums and Skype but I Haven't heard from him in a while. Good to see other guys from Payoneer stepping up to the plate I'm sure you will be able to reach out to a lot of people here.

[pinkmasterx]

Originally Posted by danep

Hi, I'm sorry to hear that. Let's try to see what happened.
How can I help?

Send me your skype @ webmaster [at] pinkmasterx [dot] com

I wish we can fixe that

[danep]

Hi, what is your direct e-mail address please?

[pinkmasterx]

Originally Posted by danep

Hi, what is your direct e-mail address please?

Send me a request at : pinkmasterx

[Feng-PD]

Hey danep can you either add me on skype or send me a email?

Thanks

[danep]

Hi, please e-mail me at:
[email protected]

[TheWorkingMan]

Welcome Danep.

Good to have you hear. Using Payoneer myself, always a solid service.

[pinkmasterx]

Hello
I trty to contact you on skype, but no response.
I've many problems, i can't pay someone, didn't receive card, new account not activated and other things....
I wish we can correct every thing quick, because, i can't use my account.

[danep]

I know that many of you have received an email announcing the launch of Firstchoice Pay. I am happy to share this exciting news with you and I hope that I can help support this transition which takes place at the beginning of February.

Under the Firstchoice Pay brand, we will continue to support your payment needs and assure you that you have a quality payment provider for years to come. I am here to personally make sure that your transition to the new brand and platform will be effortless and familiar.

If you have further questions above the information you received in your email, please let me know so I can help you find out about how the new brand will support your payment needs.

Dan E.
Firstchoice Pay Community Manager

[NadXP]

Good luck with transition to the new brand and platform!

[danep]

Originally Posted by NadXP

Good luck with transition to the new brand and platform!

Thank you so much!

[Andreweb]

Well Payoneer it was a great payment solution for me in the last 5 years ! I hope the transition will go smoothly and we will not experience any issues !

[danep]

Originally Posted by Andreweb

Well Payoneer it was a great payment solution for me in the last 5 years ! I hope the transition will go smoothly and we will not experience any issues !

Thank you for the warm feedback! Should you have any inquiry or concern, feel free to let me know.

[NickBaer]

I get a Payoneer post on my Facebook wall most every day. Like today:

Now you can sell to the #China #market with our #Chinese #currency payments #service! #Access #millions of #shoppers today by signing up below. #ecommerce #marketplace

Since my Payoneer payers are all adult, I am now with firstchoicepay.com. Yesterday I went to Payoneer.com to Sign In, and I got redirected to firstchoicepay.com.

So what about those daily Payoneer Facebook posts, about things I was never able to do before?

[ironwebmaster]

Originally Posted by danep

Hi, my name is Dan and I'm a part of Payoneer's community team.
My specific assistance is related to the payment processing aspect of the business.
I would love to listen, assist, and to be friendly.
Thanks!

Hi, I have a quick question. I just logged in for the first time and saw that I'm asked to change my password in my FCP account. It asks for my username. Where do I find my username? I don't remember, thank you.

[danep]

Originally Posted by NickBaer

I get a Payoneer post on my Facebook wall most every day. Like today:

Now you can sell to the #China #market with our #Chinese #currency payments #service! #Access #millions of #shoppers today by signing up below. #ecommerce #marketplace

Since my Payoneer payers are all adult, I am now with firstchoicepay.com. Yesterday I went to Payoneer.com to Sign In, and I got redirected to firstchoicepay.com.

So what about those daily Payoneer Facebook posts, about things I was never able to do before?

Hi there, the username should remain the same, your e-mail address.
Let me know if that helps.

[LarsAWE]

Dear Dan,

Would you be able to shed some light on the different payment methods that are available at this point when using FirstChoicePay, also considering the different countries?

Who needs to get a card, and who can get local bank transfers? What are the conversion fees in Firstchoicepay btw?

Also, if you have a choice bank mastercard obtained through Payoneer in the past, that still works now right?

I think these are interesting pieces of information for this official Thread.

Thank you!

[danep]

Originally Posted by LarsAWE

Dear Dan,

Would you be able to shed some light on the different payment methods that are available at this point when using FirstChoicePay, also considering the different countries?

Who needs to get a card, and who can get local bank transfers? What are the conversion fees in Firstchoicepay btw?

Also, if you have a choice bank mastercard obtained through Payoneer in the past, that still works now right?

I think these are interesting pieces of information for this official Thread.

Thank you!

Hi, users with existing Choice Bank issued cards should not be requested to order new cards. Most bank transfer services should remain the same. The fee structure will also be simplified. Please check the following link: https://firstchoicepay.custhelp.com/...d/6002/kw/fees

In addition I've e-mailed you months ago for assistance, however you didn't reply.
Feel free to contact me directly as well.

Thanks!

[Adraco]

Originally Posted by danep

Hi, users with existing Choice Bank issued cards should not be requested to order new cards. Most bank transfer services should remain the same. The fee structure will also be simplified. Please check the following link: https://firstchoicepay.custhelp.com/...d/6002/kw/fees

In addition I've e-mailed you months ago for assistance, however you didn't reply.
Feel free to contact me directly as well.

Thanks!

Are you kidding me?
The link you posted,
https://firstchoicepay.custhelp.com/...d/6002/kw/fees
to clarify the fees, saying they are now "simpler", has minimal amount of text and no fees listed on it, instead in turn a link - leading to Payoneer, namely this link: https://www.payoneer.com/fees/

That is not clarifying anything at all, actually.

To me, it looks like FCP is Payoneer, but with different cosmetics and domain name on top. The webpage looks the same and works the same.

[NickBaer]

user/pass is not the issue.

1) I get daily posts on my Facebook Wall about Payoneer stuff...

2) But when I go to https://myaccount.payoneer.com/, and try to sign in with my user/pass, I get re-directed to mychoice.

What now is Payoneer?? And all of these FB posts about doing global business?

Originally Posted by danep

Hi there, the username should remain the same, your e-mail address.
Let me know if that helps.

[danep]

Hi Nick, any chance you can send me a PM so I can see exactly what happened?

[Fredx]

Danep, leave some contact info...

[Denny]

Originally Posted by NickBaer

user/pass is not the issue.

1) I get daily posts on my Facebook Wall about Payoneer stuff...

2) But when I go to https://myaccount.payoneer.com/, and try to sign in with my user/pass, I get re-directed to mychoice.

What now is Payoneer?? And all of these FB posts about doing global business?

There are now both Payoneer and FCP. Payoneer=mainstream transactions, FCP=adult related transactions. I guess all your Payoneer funding sources were adult related so your Payoneer account was transitioned to FCP therefore you are now redirected to FCP when you try to sign in with your un/pa. Someone correct me if I'm wrong.

[danep]

Excellently phrased my friend.

[NickBaer]

Again, this reply does absolutely nothing to address my question: I get daily posts to my Facebook Wall from https://www.facebook.com/Payoneer

But now, I do not have a Payoneer account! I have a FirstChoice account.

Why spam my FB Wall with all of this hype about doing this and that with Payoneer, when my logging in to Payo redirects me to FCP!

Why do I not have BOTH????

These Wall posts about global commerce, like today's Wall Post: "This week we're at @GlobalECommLF! Taking your #business #crossborder? Learn how our payment services can help! #NYC http://social.payoneer.com/ij5O".

I was with Payo for 8+ years. Why do I have to go to some Global eCommerce Leaders Forum (GELF) event in New York to learn about what this has to do with Payoneer, when my access to Payo itself is now being hijacked to FCP??

Originally Posted by Denny

There are now both Payoneer and FCP. Payoneer=mainstream transactions, FCP=adult related transactions. I guess all your Payoneer funding sources were adult related so your Payoneer account was transitioned to FCP therefore you are now redirected to FCP when you try to sign in with your un/pa. Someone correct me if I'm wrong.

[NickBaer]

And yesterday's:

"Get the 2017 #ecommerce #trends here!. Check out what #technology will help keep your #estore on top this year! http://social.payoneer.com/AQ14".

How does tis affect me? How do I take advantage?

[3xmedia]

Originally Posted by NickBaer

Again, this reply does absolutely nothing to address my question: I get daily posts to my Facebook Wall from https://www.facebook.com/Payoneer

But now, I do not have a Payoneer account! I have a FirstChoice account.

Why spam my FB Wall with all of this hype about doing this and that with Payoneer, when my logging in to Payo redirects me to FCP!

Why do I not have BOTH????

These Wall posts about global commerce, like today's Wall Post: "This week we're at @GlobalECommLF! Taking your #business #crossborder? Learn how our payment services can help! #NYC http://social.payoneer.com/ij5O".

I was with Payo for 8+ years. Why do I have to go to some Global eCommerce Leaders Forum (GELF) event in New York to learn about what this has to do with Payoneer, when my access to Payo itself is now being hijacked to FCP??

Are you fucking retarded or just can't read? Your Payoneer is now FCP because you are doing adult related transactions. Just unlike that Payoneer's FB page and "problem" solved.

[NickBaer]

So obviously you don't know about ways of doing business.

Why shouldn't I want to do mainstream business - in addition to adult??

Where's my Payoneer so I can???????????????????

Originally Posted by 3xmedia

Are you fucking retarded or just can't read? Your Payoneer is now FCP because you are doing adult related transactions. Just unlike that Payoneer's FB page and "problem" solved.

[danep]

Nick I can have you assisted with that, there is no limitation on having a Payoneer sign up along side a Firstchoice Pay service. It simply requires two separate accounts under different e-mails. Many of the people I serve on a daily basis have this arrangement even before the launching of Firstchoice Pay.
Let me know if I can assist you further.

[NickBaer]

OK, now that we know, I will try to create a Payoneer account with a new e-mail.

But, is the situation still the same where we have to have an Affiliate account with a Program Sponsor first? In 2008-2009, I could only have my Payoneer account after XTube initiated it.

Originally Posted by danep

Nick I can have you assisted with that, there is no limitation on having a Payoneer sign up along side a Firstchoice Pay service. It simply requires two separate accounts under different e-mails. Many of the people I serve on a daily basis have this arrangement even before the launching of Firstchoice Pay.
Let me know if I can assist you further.

[xxx6live]

Hmm... I have been paid by bank transfer for a long time, yesterday I got this from AWE:

Please note that we are unable to send your 2017-02-01 - 2017-02-15 payment of $1647 to you, because your Payoneer account is inactive or unable to receive payment from us.

Seems like the bank transfers sources have been removed in Payoneer and not applied in FirstCoicePay? Does it take a long time?

[danep]

Hi, any chance you can contact me so I can see what actually happened?
Thanks!

[xxx6live]

Thanks Dan!

Don't use skype, but already forwarded the mail from AWE to you yesterday (your payoneer mail), I suppose your inbox is quite busy.

The subject is "Fwd: AWE Contact"

[danep]

Hi, Lars knows me, so if you contacted Lars it should arrive at me too. And don't worry about me being busy, where I come from there's a saying that a busy person always finds a time

[xxx6live]

No, the e-mail was from AWE. I forwarded it only to you.

But now I have asked Lars for help also mentioning this situation and your name, so let's see.