nationalnet down - GoFuckYourself.com

habibjr · 04-02-2017, 12:19 PM

my servers are down and their website looks down as well on nationalnet. I tried contacting them. Anyone know whats going on?

Validus · 04-02-2017, 12:20 PM

Quote:

Originally Posted by habibjr

my servers are down and their website looks down as well on nationalnet. I tried contacting them. Anyone know whats going on?

Yea, I just noticed that too. No idea. Can't get through to them via phone - if they are having a problem, I'd much rather them focus on the problem than answer my call ;)

Captcha · 04-02-2017, 12:21 PM

Validus · 04-02-2017, 12:24 PM

Quote:

Originally Posted by Captcha

RIP

Haha, that is UNLIKELY.

habibjr · 04-02-2017, 12:27 PM

they said they had a full power loss.. check here for updates
NationalNet Updates

NALEM · 04-02-2017, 12:35 PM

I thought all data centers have backup power generators.

habibjr · 04-02-2017, 12:37 PM

smh, i agree. There really shouldnt be no excuse for this. Same thing happend a few years ago as well.

john1975 · 04-02-2017, 12:41 PM

Ahhhhhh ha...Never even heard of them. I use old school providers....That know what's up.

Look at all these guys coming out of the wood work, posting all of a sudden

TheDynasty · 04-02-2017, 12:42 PM

that sucks to bad im not hosted there

Validus · 04-02-2017, 12:44 PM

Quote:

Originally Posted by john1975

Ahh ha...Never even heard of them. I use old school providers....That know what's up.

Look at all these guys coming out of the wood work, posting all of a sudden

LOL. You're using "old school" providers? And you've never heard of NationalNet?

habibjr · 04-02-2017, 12:46 PM

fyi, here the latest update
Our engineers are in the process of bringing power back to the datacenter now. It should not take long.

Once power is restored, we will begin the task of checking everything to make sure it is functioning properly. Our entire Emergency Response Team is on site and will be working to get everything restored as quickly as possible.

We cannot apologize enough for this outage. Thank you for your patience.

ZENRA · 04-02-2017, 12:58 PM

My main host had a datacenter-wide power failure the other week so I decided to get a backup server at NationalNet just to avoid this. I can't believe the irony.

Hopefully everything is restored soon on their end.

Validus · 04-02-2017, 01:05 PM

Yay, we're back!

habibjr · 04-02-2017, 01:16 PM

It looks like site are up now for me at leasr

Denny · 04-02-2017, 01:19 PM

My sites hosted @ CH are still down.

SweetT · 04-02-2017, 01:19 PM

Hey Everybody....

Sorry for the issues today. Just a quick update on what is going on....we did experience a full power loss to the Data Center today. The person who basically said "this is not suppose to happen" is actually very much correct. People pay us to make sure that we have redundancies but, as much as I hate to admit it, all of our redundancies failed us today. It can happen but that still does not make it acceptable. It is not acceptable to me, either, I can promise.

Our entire Emergency Response Team is onsite and working on the issue now. The power has been restored but now the team is working to bring the internet back up. IT is still a process but we are diligently working on it.

We will be posting updates at NationalNet Updates

Thanks for your patience and know that we are very sorry for this issue.

--T

Validus · 04-02-2017, 01:37 PM

Quote:

Originally Posted by SweetT

Hey Everybody....

Sorry for the issues today. Just a quick update on what is going on....we did experience a full power loss to the Data Center today. The person who basically said "this is not suppose to happen" is actually very much correct. People pay us to make sure that we have redundancies but, as much as I hate to admit it, all of our redundancies failed us today. It can happen but that still does not make it acceptable. It is not acceptable to me, either, I can promise.

Our entire Emergency Response Team is onsite and working on the issue now. The power has been restored but now the team is working to bring the internet back up. IT is still a process but we are diligently working on it.

We will be posting updates at NationalNet Updates

Thanks for your patience and know that we are very sorry for this issue.

--T

Thanks for the update.

Looks like sites are back up for us. Now we've got to work through support emails

WiredGuy · 04-02-2017, 01:59 PM

I guess that 500+ day record of not having to reboot was restarted today.
WG

john1975 · 04-02-2017, 02:08 PM

Quote:

Originally Posted by SweetT

Hey Everybody....

Sorry for the issues today. Just a quick update on what is going on....we did experience a full power loss to the Data Center today. The person who basically said "this is not suppose to happen" is actually very much correct. People pay us to make sure that we have redundancies but, as much as I hate to admit it, all of our redundancies failed us today. It can happen but that still does not make it acceptable. It is not acceptable to me, either, I can promise.

Our entire Emergency Response Team is onsite and working on the issue now. The power has been restored but now the team is working to bring the internet back up. IT is still a process but we are diligently working on it.

We will be posting updates at NationalNet Updates

Thanks for your patience and know that we are very sorry for this issue.

--T

Yada yada yada....Typical kiss ass response that most providers give.

Paul&John · 04-02-2017, 02:17 PM

Quote:

Originally Posted by Validus

LOL. You're using "old school" providers? And you've never heard of NationalNet?

sarettah · 04-02-2017, 02:41 PM

Quote:

Originally Posted by john1975

I use old school providers....That know what's up.

Like who?

.

Relentless · 04-02-2017, 02:41 PM

Thanks Tony.

My call was answered on the first ring as usual and service was restored promptly.

NatalieK · 04-02-2017, 04:01 PM

Quote:

Originally Posted by SweetT

Hey Everybody....

Thanks for your patience and know that we are very sorry for this issue.

--T

Hey Tony, I see you´re located in Atlanta, sorry to hear about both NN today & the I85 the other day. Has this caused you an issue & how are things now for travel & are both linked?

Good luck

Pornopat · 04-02-2017, 04:58 PM

Quote:

Originally Posted by WiredGuy

I guess that 500+ day record of not having to reboot was restarted today.
WG

This. National net is solid.
Shit always happens. Its how people deal with it that matters.

Relic · 04-02-2017, 05:02 PM

habibjr · 04-02-2017, 05:11 PM

ive been with nn for over 5+ years. They have excellent support and service thats why i stick with them. Their techs go above and beyond for me. But, i think a complete outage was probably avoidable especially with redundant backups and most likely seemed due to human error. Thats the frustrating part especially when this happend a few years ago as well.

WiredGuy · 04-02-2017, 05:48 PM

Quote:

Originally Posted by Pornopat

This. National net is solid.
Shit always happens. Its how people deal with it that matters.

Yup, the fact I had over 500 days straight is pretty impressive for any provider.
WG

OneHungLo · 04-02-2017, 05:53 PM

Quote:

Originally Posted by GspotProductions

Hey Tony, I see you´re located in Atlanta, sorry to hear about both NN today & the I85 the other day. Has this caused you an issue & how are things now for travel & are both linked?

Good luck

Dude why are you still carrying on about this fire? it's like 8000 miles away in another country. You're obsessed with this fire. Are you a pyro or something?

Drake · 04-02-2017, 06:22 PM

Quote:

Originally Posted by sarettah

Like who?

.

Likewhoa

SweetT · 04-02-2017, 06:53 PM

Hey Everybody....

Sorry I have not been posting in this thread but we have been keeping the Updates site updated throughout the event.

Thanks for the kind words guys. We work really hard everyday to make sure that we do a great job for our clients but sometimes an issue is simply unavoidable. What makes this one so hard for us to swallow is that we spend literally millions of dollars in Generator Redundancy only to have it fail. We even go so far as to use Caterpillar Generators even though they are more expensive because they are just so durable. The issue today is that the system that should have told them to engage simply failed and we still are not sure why. They were ready and able but nothing told them to crank up. Now, in addition to all of our own Emergency Response Team, we now have dozens of contractors in the building doing their investigation as to why the system did not properly operate. We will not rest until we know exactly why this happened.

Currently we have more than 97% of the servers back online and are feverishly working on the remaining 3%. I hope it will not be too much longer before we are at 100% but we will keep the Updates Site posted on our progress.

Thanks, again, for your patience and for your support. This is a bad day for us, but this will pass and we will back to work making sure our customers have the best hosting available.

--T

Relentless · 04-02-2017, 07:39 PM

Sounds like the contractor who installed the emergency transfer switch is in for a rough Yelp review ;)

sarettah · 04-02-2017, 07:42 PM

Quote:

Originally Posted by Drake

Likewhoa

Now, that is old school.

.

Denny · 04-02-2017, 11:27 PM

Quote:

Originally Posted by Denny

My sites hosted @ CH are still down.

Still down

webgurl · 04-03-2017, 02:44 AM

I've been with NatNet close to a decade. I can count in one hand all the major issues or long downtime (almost never), glad everything seems to be on track again.

OldJeff · 04-03-2017, 04:23 AM

Quote:

Originally Posted by john1975

Ahhhhhh ha...Never even heard of them. I use old school providers....That know what's up.

Look at all these guys coming out of the wood work, posting all of a sudden

Quote:

Originally Posted by john1975

Ahhhhhh ha...Never even heard of them. I am a no one that does nothing but I like to post on message boards. I sometimes eat my boogers.

I fixed that for you

247mg · 04-03-2017, 07:18 AM

16th Hour for us.. All our servers are down....

SweetT · 04-03-2017, 07:29 AM

I cant apologize enough for this issue. We still have a small handful of customers who are experiencing a loss due to hardware issue or corruption issues. These issues simply take time to overcome. Most of the corruption issues are being restored from back up and the hardware issues are simply replacing the affected components.

Again, this is a very small handful of customers but for them it is catastrophic so I do not want to downplay your frustration. I totally get it. I will work with each of you personally when this is all over to see how we can help you get through this tough time. I am even willing to feel your pain financially, too. We stand behind out customers no matter what.

Just know that we are busy getting these last servers online and we will not stop until we are back to 100%.

Thanks for your patience and your support.

JesseQuinn · 04-03-2017, 07:38 AM

Quote:

Originally Posted by Relic

I have so many good memories of that blackout, it was like the whole city turned into a playground

back on topic though man I feel for y'all, not fun

really hope everything gets back to normal soon

247mg · 04-03-2017, 07:48 AM

Quote:

Originally Posted by SweetT

I cant apologize enough for this issue. We still have a small handful of customers who are experiencing a loss due to hardware issue or corruption issues. These issues simply take time to overcome. Most of the corruption issues are being restored from back up and the hardware issues are simply replacing the affected components.

Again, this is a very small handful of customers but for them it is catastrophic so I do not want to downplay your frustration. I totally get it. I will work with each of you personally when this is all over to see how we can help you get through this tough time. I am even willing to feel your pain financially, too. We stand behind out customers no matter what.

Just know that we are busy getting these last servers online and we will not stop until we are back to 100%.

Thanks for your patience and your support.

I don't know whats your position in NationalNet but we are the worst effected customer and still not up....

Please contact me Skype or by phone which ever way possible,

Denny · 04-03-2017, 08:23 AM

There are still servers that are down.

Bladewire · 04-03-2017, 08:32 AM

Remember when Amerinoc sold out to another company and never told anyone? Our only indication things had changed were people posting here about service outages, turns out servers were being copied over and some being moved to new facilities, or something like that, for a very few the move was catastrophic & they lost everything for most, no issues other than some down time.

Clearly it's not the same scenario with NatNet just brought back bad memmories and the reminder for a backup host. I hope everything turns out for the best for NatNet and all their customers sooner than later

SuzzyQ · 04-03-2017, 08:45 AM

Quote:

Originally Posted by Denny

My sites hosted @ CH are still down.

Is CH and Nat Net housed in the same location?. I have sites down at CH at the moment.

Denny · 04-03-2017, 08:47 AM

Quote:

Originally Posted by SuzzyQ

Is CH and Nat Net housed in the same location?. I have sites down at CH at the moment.

Yes, CH uses NatNet's DC.

Rochard · 04-03-2017, 09:25 AM

Quote:

Originally Posted by SweetT

Hey Everybody....

Sorry I have not been posting in this thread but we have been keeping the Updates site updated throughout the event.

Thanks for the kind words guys. We work really hard everyday to make sure that we do a great job for our clients but sometimes an issue is simply unavoidable. What makes this one so hard for us to swallow is that we spend literally millions of dollars in Generator Redundancy only to have it fail. We even go so far as to use Caterpillar Generators even though they are more expensive because they are just so durable. The issue today is that the system that should have told them to engage simply failed and we still are not sure why. They were ready and able but nothing told them to crank up. Now, in addition to all of our own Emergency Response Team, we now have dozens of contractors in the building doing their investigation as to why the system did not properly operate. We will not rest until we know exactly why this happened.

Currently we have more than 97% of the servers back online and are feverishly working on the remaining 3%. I hope it will not be too much longer before we are at 100% but we will keep the Updates Site posted on our progress.

Thanks, again, for your patience and for your support. This is a bad day for us, but this will pass and we will back to work making sure our customers have the best hosting available.

--T

Top notch all the way.

Quote:

Originally Posted by Relentless

Sounds like the contractor who installed the emergency transfer switch is in for a rough Yelp review ;)

LOL.

datingbanking · 04-03-2017, 11:20 AM

All my sites except the WP ones are back online

Downtime was like 8 hours for me yesterday...

OldJeff · 04-03-2017, 11:31 AM

Quote:

Originally Posted by 247mg

I don't know whats your position in NationalNet but we are the worst effected customer and still not up....

Please contact me Skype or by phone which ever way possible,

His position is OWNER

Validus · 04-03-2017, 11:35 AM

Quote:

Originally Posted by datingbanking

All my sites except the WP ones are back online

Downtime was like 8 hours for me yesterday...

Yea, my things are back. Tried to call them yesterday, but no answer was hoping to validate it's a hosting issue, not s a DNS issue. Oh well.

Sucks though. Looks like this could be impacting us for a few of weeks, may need to move a migration we had planned for Wednesday - and this week was the only window we have in a while to do this.

Hope your things come back online soon.

247mg · 04-03-2017, 11:39 AM

We are still DOWN.....

Validus · 04-03-2017, 11:47 AM

Quote:

Originally Posted by 247mg

We are still DOWN.....

You host with NationalNet directly?

Axeman · 04-03-2017, 12:07 PM

Quote:

Originally Posted by 247mg

We are still DOWN.....

Have you had any luck calling their support line directly to get a voice on the line? Good luck. I am sure Tony and the team are working hard to get you sorted out asap.

04-02-2017, 12:19 PM	#1
habibjr Confirmed User Join Date: Apr 2005 Posts: 342	nationalnet down my servers are down and their website looks down as well on nationalnet. I tried contacting them. Anyone know whats going on? __________________ Make Money on REAL ReAlity Ethnic Homegrown Porn The ORIGINAL BLACK SEX FINDER

04-02-2017, 12:27 PM	#5
habibjr Confirmed User Join Date: Apr 2005 Posts: 342	they said they had a full power loss.. check here for updates NationalNet Updates __________________ Make Money on REAL ReAlity Ethnic Homegrown Porn The ORIGINAL BLACK SEX FINDER

04-02-2017, 12:37 PM	#7
habibjr Confirmed User Join Date: Apr 2005 Posts: 342	smh, i agree. There really shouldnt be no excuse for this. Same thing happend a few years ago as well. __________________ Make Money on REAL ReAlity Ethnic Homegrown Porn The ORIGINAL BLACK SEX FINDER

04-02-2017, 12:42 PM	#9
TheDynasty See Signature Industry Role: Join Date: Apr 2016 Location: noneya Posts: 5,882	that sucks to bad im not hosted there __________________ Try out WP-SCRIPT The Best Tube Script

04-02-2017, 12:46 PM	#11
habibjr Confirmed User Join Date: Apr 2005 Posts: 342	fyi, here the latest update Our engineers are in the process of bringing power back to the datacenter now. It should not take long. Once power is restored, we will begin the task of checking everything to make sure it is functioning properly. Our entire Emergency Response Team is on site and will be working to get everything restored as quickly as possible. We cannot apologize enough for this outage. Thank you for your patience. __________________ Make Money on REAL ReAlity Ethnic Homegrown Porn The ORIGINAL BLACK SEX FINDER

04-02-2017, 12:21 PM	#3
Captcha Confirmed User Join Date: Aug 2009 Posts: 1,375	RIP

04-02-2017, 12:35 PM	#6
NALEM Confirmed User Industry Role: Join Date: Nov 2010 Location: Where ever Delta flies Posts: 3,143	I thought all data centers have backup power generators.

04-02-2017, 12:41 PM	#8
john1975 Confirmed User Industry Role: Join Date: Dec 2009 Posts: 985	Ahhhhhh ha...Never even heard of them. I use old school providers....That know what's up. Look at all these guys coming out of the wood work, posting all of a sudden

04-02-2017, 12:58 PM	#12
ZENRA Confirmed User Industry Role: Join Date: Sep 2016 Location: Japan Posts: 655	My main host had a datacenter-wide power failure the other week so I decided to get a backup server at NationalNet just to avoid this. I can't believe the irony. Hopefully everything is restored soon on their end. __________________ ZENRA \| Subtitled Japanese AV \| @ZENRAMANIAC JAV VR Content Manager at SexLikeReal

04-02-2017, 01:05 PM	#13
Validus Confirmed User Industry Role: Join Date: Jul 2001 Location: Calgary, Canada Posts: 4,012	Yay, we're back!

04-02-2017, 01:16 PM	#14
habibjr Confirmed User Join Date: Apr 2005 Posts: 342	It looks like site are up now for me at leasr __________________ Make Money on REAL ReAlity Ethnic Homegrown Porn The ORIGINAL BLACK SEX FINDER

04-02-2017, 01:19 PM	#15
Denny Too lazy to set a custom title Industry Role: Join Date: Feb 2005 Posts: 17,301	My sites hosted @ CH are still down. __________________

04-02-2017, 01:19 PM	#16
SweetT Shank-A-Potamus Join Date: Jan 2002 Location: Atlanta, Georgia USA Posts: 1,756	Hey Everybody.... Sorry for the issues today. Just a quick update on what is going on....we did experience a full power loss to the Data Center today. The person who basically said "this is not suppose to happen" is actually very much correct. People pay us to make sure that we have redundancies but, as much as I hate to admit it, all of our redundancies failed us today. It can happen but that still does not make it acceptable. It is not acceptable to me, either, I can promise. Our entire Emergency Response Team is onsite and working on the issue now. The power has been restored but now the team is working to bring the internet back up. IT is still a process but we are diligently working on it. We will be posting updates at NationalNet Updates Thanks for your patience and know that we are very sorry for this issue. --T __________________

04-02-2017, 01:59 PM	#18
WiredGuy Pounding Googlebot Industry Role: Join Date: Aug 2002 Location: Canada Posts: 34,487	I guess that 500+ day record of not having to reboot was restarted today. WG __________________ I play with Google.

04-02-2017, 02:41 PM	#22
Relentless www.EngineFood.com Industry Role: Join Date: Aug 2006 Posts: 5,697	Thanks Tony. My call was answered on the first ring as usual and service was restored promptly. __________________ Website Secure \| Engine Food ICQ# 266-942-896

04-02-2017, 05:02 PM	#25
Relic So Fucking Banned Join Date: Aug 2002 Posts: 10,300

04-02-2017, 05:11 PM	#26
habibjr Confirmed User Join Date: Apr 2005 Posts: 342	ive been with nn for over 5+ years. They have excellent support and service thats why i stick with them. Their techs go above and beyond for me. But, i think a complete outage was probably avoidable especially with redundant backups and most likely seemed due to human error. Thats the frustrating part especially when this happend a few years ago as well. __________________ Make Money on REAL ReAlity Ethnic Homegrown Porn The ORIGINAL BLACK SEX FINDER

04-02-2017, 06:53 PM	#30
SweetT Shank-A-Potamus Join Date: Jan 2002 Location: Atlanta, Georgia USA Posts: 1,756	Hey Everybody.... Sorry I have not been posting in this thread but we have been keeping the Updates site updated throughout the event. Thanks for the kind words guys. We work really hard everyday to make sure that we do a great job for our clients but sometimes an issue is simply unavoidable. What makes this one so hard for us to swallow is that we spend literally millions of dollars in Generator Redundancy only to have it fail. We even go so far as to use Caterpillar Generators even though they are more expensive because they are just so durable. The issue today is that the system that should have told them to engage simply failed and we still are not sure why. They were ready and able but nothing told them to crank up. Now, in addition to all of our own Emergency Response Team, we now have dozens of contractors in the building doing their investigation as to why the system did not properly operate. We will not rest until we know exactly why this happened. Currently we have more than 97% of the servers back online and are feverishly working on the remaining 3%. I hope it will not be too much longer before we are at 100% but we will keep the Updates Site posted on our progress. Thanks, again, for your patience and for your support. This is a bad day for us, but this will pass and we will back to work making sure our customers have the best hosting available. --T __________________

04-02-2017, 07:39 PM	#31
Relentless www.EngineFood.com Industry Role: Join Date: Aug 2006 Posts: 5,697	Sounds like the contractor who installed the emergency transfer switch is in for a rough Yelp review ;) __________________ Website Secure \| Engine Food ICQ# 266-942-896

04-03-2017, 02:44 AM	#34
webgurl Confirmed User Join Date: Aug 2002 Location: Clouds with Carebears Posts: 7,954	I've been with NatNet close to a decade. I can count in one hand all the major issues or long downtime (almost never), glad everything seems to be on track again.

04-03-2017, 07:18 AM	#36
247mg Yellowplum / 247mg Industry Role: Join Date: Feb 2008 Location: Nicosia, CY Posts: 2,162	16th Hour for us.. All our servers are down.... __________________ 247mg.com - Indian Affiliate Program - Over 50+ Sites To Promote - Monetize Your INDIAN Traffic Today!

04-03-2017, 07:29 AM	#37
SweetT Shank-A-Potamus Join Date: Jan 2002 Location: Atlanta, Georgia USA Posts: 1,756	I cant apologize enough for this issue. We still have a small handful of customers who are experiencing a loss due to hardware issue or corruption issues. These issues simply take time to overcome. Most of the corruption issues are being restored from back up and the hardware issues are simply replacing the affected components. Again, this is a very small handful of customers but for them it is catastrophic so I do not want to downplay your frustration. I totally get it. I will work with each of you personally when this is all over to see how we can help you get through this tough time. I am even willing to feel your pain financially, too. We stand behind out customers no matter what. Just know that we are busy getting these last servers online and we will not stop until we are back to 100%. Thanks for your patience and your support. __________________

04-03-2017, 08:23 AM	#40
Denny Too lazy to set a custom title Industry Role: Join Date: Feb 2005 Posts: 17,301	There are still servers that are down. __________________

04-03-2017, 08:32 AM	#41
Bladewire StraightBro Industry Role: Join Date: Aug 2003 Location: Monarch Beach, CA USA Posts: 56,229	Remember when Amerinoc sold out to another company and never told anyone? Our only indication things had changed were people posting here about service outages, turns out servers were being copied over and some being moved to new facilities, or something like that, for a very few the move was catastrophic & they lost everything for most, no issues other than some down time. Clearly it's not the same scenario with NatNet just brought back bad memmories and the reminder for a backup host. I hope everything turns out for the best for NatNet and all their customers sooner than later

04-03-2017, 11:20 AM	#45
datingbanking cuckdollars.com Industry Role: Join Date: Sep 2014 Location: The aisle where your Depends diapers are sold Posts: 788	All my sites except the WP ones are back online Downtime was like 8 hours for me yesterday...

04-03-2017, 11:39 AM	#48
247mg Yellowplum / 247mg Industry Role: Join Date: Feb 2008 Location: Nicosia, CY Posts: 2,162	We are still DOWN..... __________________ 247mg.com - Indian Affiliate Program - Over 50+ Sites To Promote - Monetize Your INDIAN Traffic Today!