Brian mike

Ok

But for real you really want to charge me a cancellation fee for a service i have never received ?

Paxum Toke $50 activation fee for a card i have never received 6 months later or so.
I ask refund and bellow the reply i have receive make me wonder now how paxum conduct their business.

Find bellow what i sent to support paxum tickets desk:

=======

My ticket:
Cancelation of credit card ! NEVER received it now 6 months

Can you please cancel the credit card i was suppose to receive 6 months AGO .

also can you please refund to my wallet the FEE's you guys have already charge me for this CARD i Dont have and dont want it anymore taking way too long and no more interested in this product anymore.

Please and thank you.

==============

Paxum reply :

To cancel your card please post a reply this ticket (from the Message Center) in which you authorize us to process your request and deduct the $7 card cancel fee from your account.

Best Regards.

==============

Just to be clear, we will refund the yearly maintenance fee and deduct the card cancel fee.

Best regards.

==============

Call me cheap or what ever you want but why the hell i should pay a cancellation fee/ maintenance fee when i have never SEE or receive the product ?

I will have to reconsider any future business with paxum, let's say me thinking a lot right now lol .

It's a shame because i just start using the EFT to transfer $700 last week and already been completed.

But if they are to handle things this way when they are at fault.... I think i will just stop writing right there

BTW nothing against Ruth but she's aware about my request already, she have sent me over to support ticket desk.

mobstriker

My card shipped 1april. 50 days - and i haven't it yet.

kane

Are you guys in the US? I recently ordered a card with Paxum and it took about 10 days to get to me. I am in the US.

Twoface31

ummm sound alarming.....

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mobstriker

I'm outside US. What mail company they use to send letter with card?

kane

Mine came via US Postal Service.

bannel

Same shit happened for me too, waited over 4 months, asked them about my CC status and they replied that it was lost on the route. Then they told me to pay the fee for another card. Result: moved on to Payoneer. Bigger they are, harder they fall. Ask Epassport

Brian mike

Im from the Maple country up north Canada

Brian mike

My reply

This is not acceptable.

It's your fault 6 months later the card not there.

I want the whole fee's back please and that would be fair enough.

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Support replied:

We understand your situation, but the card was sent by standard shipping and we do not have any control over the postal service in Canada, therefore, we can assume it has been lost in the mail.

Also note that the card cancellation fee can not be waived because it is charged by the bank. For us to cancel your card and reverse the $44.95 yearly maintenance fee, please post a reply and authorize us to deduct the $7 cancellation fee.

Best Regards.

=====

It still dosen't make sense to me how they handle this problem AKA shipping card properly.
Put the blame on anyone else and dosen't take any responsibilities for a service you guys promote on your website.

Classy Paxum Many thanks to you.

a BIG B.S

CPA-Rush

dhl ..

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CaptainHowdy

That's odd ... I live in the third world and I receive my card within a month.

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Brian mike

Still in the wait for this FULL refund of maintenance FEE for a card i have never received.

They still offering the same as to charge me to cancel for this stupid card never reach my mail box.

Also im STILL WAITING FOR A EFT of $700 CAN since may 22, 2017.

Paxum .................. gone fishing

fris

this a brand new account? or a renewal of the card?

mine got here quickly

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Brian mike

Since last year mate waiting for that card, created my paxum account i guess since 2014 but ordered CARD in 2016, 6 - 7 months ago.

The fun part is Paxum have sent me few checks at that same address before the big FBI raids drama in the Usa.

All checks have always come through the mail. The card never........

Latest Support reply :

Although we offer express shipping, which provides you with a tracking number and has the card delivered within 1 week (counting from the shipping date), you selected the standard method, which relies on the postal service. After sending out the card, it is out of our hands and we can not control any of the postal services of the countries we send the cards to.

As you can imagine, the issuing process of a card has higher costs than $7, but this is the standard fee applied for all users (regardless of their country of residence) and it can not be waived.

We also kindly inform you that a replacement card can be issued for the same $7 fee, at your specific request and authorization. Please make your decision known to us.

Best Regards.

====================

2017 Costumer support of the year .......

Well we can't control it but is ok just keep paying fee's and fee's and one day the card will arrived....

glocks

Still waiting on $800 CDN since I initiated an EFT transfer on May 18th!. I've just been told repeatedly to keep waiting as they are investigating with their third party processor about this.
Terribly frustrating.

fris

weird, dunno if its cause i have a cananadian address, since they are in montreal.

i would contact ruth

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nikki99

route to ruth

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Brian mike

Ruth Cant do anything and i don't blame her... guess she just get pay well to handle all the BS with the Public.
She does a good job even during the crisis with the FBI raids she have always face the music... Paxum at that time have get a lots respect from us
because they did not stay silence during the process and was posting regular update and to inform all . Paxum is lucky to have her ;)

But Paxum admin Rules or W.E department taking the decision HANDLE THIS MATHER in a funny way.... Disapointing
Edmonton Alberta brother You can't have more canadian Address then this lol

fris

the fbi raided paxum?

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RuthB

No, the FBI did NOT raid Paxum.

I believe Brian Mike is referring to the situation with Pacnet from last September, which is a completely separate company to Paxum and NOT RELATED in any way to Paxum.

Paxum was a client of Pacnet. We used Pacnet via Chexx Inc for certain account-related services (such as check issue) until we learned of the allegations against Pacnet; that they were a criminal organization. Upon learning of the allegations we immediately terminated our account with Pacnet.

https://www.biv.com/article/2016/9/v...ganization-us/

Our clients experienced some withdrawal delays as a result of the Pacnet situation, and there was panic and confusion at the time on the forum(s). We refunded everyone affected (check withdrawals that could not be cashed, etc), even though we did not receive those funds back ourselves due to the freeze on Pacnet's financial accounts.

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Brian mike

Not them the Checks company Pactnet or something like that

Brian mike

RUTH do you have something to do with this ?

Got my money back in my paxum account from that EFT.... thats a good news......

Now still stuck with $$$ in my paxum acount

To be continue......

fris

ill take it if you dont want it

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robwod

Similar happened to me. Withdrawing to my VISA card (TD Canada Trust) was rejected by VISA / TD. Withdrawing to my bank account was also rejected and returned to my Paxum account. In the end I just said screw it and paid Paxum's $50 wire fee, and that one actually worked.

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3xmedia

how much?

your $1000 paxum for my $700 paypal? sounds good?

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3xmedia

Why not get a prepaid master card? It would cost you just $2 to withdraw your money from any ATM and it's instant.

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Brian mike

Fix it for ya

fris

atm card is the quickest, or i use someone that can do paxum to td/interac

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Brian mike

Brian mike

Thats very the best way When your in Canada

3xmedia

have luck

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Brian mike

Are you saying there is a decline in the value of Paxum money with the withdraw option seems to failed for some ?

I just find out one of the server company we use accept paxum.... Will have to check it out for their long term packages and will pay them with that LOL.

3xmedia

No, but there is still a risk... and people usually take a fee of about 20-30% for such exchanges but if you can spend that money on hosting or domains, good for you

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Brian mike

20% High compare to wire fee? lets say $50 .

Not bitching about it just trying to compare both option; ex wire delay compare to exchangeur instant transfer etc.. could make sense at a certain level.

But 30% i would never pay that ... That's pimping lol

robwod

Paxum, a Canadian Company, declined my renewal (I'm a Canadian Citizen) after having the card for years, including renewals. I've have the card since Paxum appeared on the web following the epass fiasco. But the last renewal they declined the renewal. They have scans of my Cndn Driver's License, my actual VISA cards, my utility bill, my business tax number, my banking info (routing, SWIFT/ABA which are a Canadian Bank) etc. And apparently that's not enough documentation to satisfy their foreign / outsourced support monkeys. Now they want my passport as well. I'm simply unwilling to supply a Passport on top of all that -- they have more than enough info already to satisfy KYC as it pertains to a relationship between a Canadian Company and a Canadian customer.

So, the choice is to either whine about it, or just wire everything out of there and use an alternative. So that's what I did/do. And I just include the fees with my tax reporting each year so they're a deduction anyway. Personally I find both Payoneer and PayPal infinitely more efficient to deal with when it comes to financial transfers, so no big loss for me to lose the Paxum card beyond some inconvenience. Often times several sponsors hit me up to get any Paxum I have as the wire fees are so expensive with Paxum, so it works out in the wash.

Otherwise, I would indeed use the card

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Brian mike

Let's say I take them on their new offer about paxum to resend a new card
for a new $7 fee + express tracking fee's , Do i get any garantee from paxum this time ?
Well we will see if the support will go in contradiction with what they seems to make me beleive in their response :

Because i did not take the express mail its out of their hands once send by the regular mail.
ok let's try to express mail this time LOL . Fuck me

3xmedia

Roby charges less, I think just 10-15%

Edited: ouch, I remember your hosting experience with him lol :D

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Brian mike

Let's not go there .....

even with my bad exeprience with Roby about hosting drama wipe out my CUSTOM old ad network from the old server $5000 flush in toilet......

I have recommend him this morning to someone else, Stuck in a tight spot. He still kind of reliable for some as exchangeur....
but no thanks for me .


There is choosen also but .... thats another story .... Try to reach him

estamina

Paxum is suck, I don't know why people still trying it?

Brian mike

Probably because some sponsors offering that only paxum option or wired ?

Or other like me Still have funds there and would like an easy way to get the Cash out of there with NO HEADACHE.. one day possibly

3xmedia

Have luck man I obviously don't do such exchanges regularly so I try to make some shit :D

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3xmedia

They have some issues from time to time but 90% of my payments are received by Paxum and I can't complain at all

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rowan

One of my sponsors went from:

- wires
- cheques

To:

- paxum
- firstchoicepay

Yeah, so now we've gone from using established banking channels, to third party epassporte-like money movers.

Not keen on Paxum or any company like it.

Brian mike

Now that i decide to still go foward and request a new card ; Those CLOWN send me this:

Dear XXX XXX,

For the bank to process your card request please submit a recently issued proof of address, namely one that's issued in the last 5 months.

Best regards!

===============================

Paxum You just get on my SHIT COMPANY list.

AMDWarrior

Paxum has always sucked, move on.

tammix

that's because you didn't go fishin' the day it arrived LOL

Sid70

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