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Old 01-13-2020, 09:08 AM   #1
uncle zebbo
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effing PAXUM - again

the new paxum login with OTP

login but no graphic for the OTP!

are you having the same problem?
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Old 01-13-2020, 11:32 AM   #2
RuthB
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Quote:
Originally Posted by uncle zebbo View Post
the new paxum login with OTP

login but no graphic for the OTP!

are you having the same problem?
Please clear your cache/cookies, or try a different browser. If you continue to have difficulties please take a screenshot and email me (ruth at paxum) with your account username and specs (O/S, Browser type, etc), and I'll ask the techs to take a look.
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Old 01-13-2020, 12:07 PM   #3
bloggerz
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Originally Posted by RuthB View Post
Please clear your cache/cookies, or try a different browser. If you continue to have difficulties please take a screenshot and email me (ruth at paxum) with your account username and specs (O/S, Browser type, etc), and I'll ask the techs to take a look.
Ruth I can never login to paxum.com when it asks for my info and I login, just hangs and says it took too long. What could be the issue?
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Old 01-13-2020, 12:19 PM   #4
RuthB
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Originally Posted by bloggerz View Post
Ruth I can never login to paxum.com when it asks for my info and I login, just hangs and says it took too long. What could be the issue?
If you've cleared your cache, closed the browser and tried again (or used a different browser) and still can't get in, then please email me your username and the O/S, Browser you're using, and I'll ask the techs to take a look.

Another possible cause could be if you have Access by IP switched on for your account and you're trying to login from a different IP.
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Old 01-13-2020, 12:27 PM   #5
bloggerz
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Originally Posted by RuthB View Post
If you've cleared your cache, closed the browser and tried again (or used a different browser) and still can't get in, then please email me your username and the O/S, Browser you're using, and I'll ask the techs to take a look.

Another possible cause could be if you have Access by IP switched on for your account and you're trying to login from a different IP.
Thanks for the reply. I sent you an email.
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Old 01-13-2020, 01:24 PM   #6
uncle zebbo
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Many thanks Ruth - I feel a complete klutz!

Thanks for your patient explanation and help - I rescind my message but justify my confusion as a none user of this tech.

Apologies, unclezebbo
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Old 01-13-2020, 01:41 PM   #7
romeo22
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I have some money in my Paxum account ....as stated they charge $50 wire transfer but they changed me additional $27 .....that's really suck
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Old 01-13-2020, 02:06 PM   #8
RuthB
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Originally Posted by romeo22 View Post
I have some money in my Paxum account ....as stated they charge $50 wire transfer but they changed me additional $27 .....that's really suck
Can you please email me with your account username and full details so that I can look into this for you? (ruth at paxum) Thanks
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Old 01-14-2020, 09:14 AM   #9
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I have some money in my Paxum account ....as stated they charge $50 wire transfer but they changed me additional $27 .....that's really suck
Your bank or an intermediary bank charges the extra fee.
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