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Old 06-25-2020, 12:44 AM   #1
ArtStudioDesign
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Paxum doesn't give money

Hi all!
For about a week Paxum doesn't give money back from a personal account. The status is Limited because of the address confirmation request. My ID with registration and utility bill they didn't confirm. The account has more than 3 years old and has never had any problems. Support doesn't help to solve the situation. They only said to send documents using the form so I did everything they said: gave my utility bills and ID.
Can you help me, please? Maybe someone had similar problems and resolved them? I would like to get money back.
Thank you!
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Old 06-25-2020, 02:21 AM   #2
zijlstravideo
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There's someone working at Paxum that is also a user here on GFY, she might be able to help out. She often responds to other Paxum related topics, so try searching for some older Paxum topics at GFY.
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Old 06-25-2020, 02:23 AM   #3
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https://gfy.com/members/ruthb/
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Old 06-25-2020, 02:37 AM   #4
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Yup, Ruth might be able to help
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Old 06-25-2020, 03:45 AM   #5
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There you go . . .
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Old 06-25-2020, 04:57 AM   #6
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You need to contact Ruth.

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Old 06-25-2020, 11:20 AM   #7
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You have to provide the requested document to solve the problem
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Old 06-25-2020, 11:30 AM   #8
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Originally Posted by ArtStudioDesign View Post
Hi all!
For about a week Paxum doesn't give money back from a personal account. The status is Limited because of the address confirmation request. My ID with registration and utility bill they didn't confirm. The account has more than 3 years old and has never had any problems. Support doesn't help to solve the situation. They only said to send documents using the form so I did everything they said: gave my utility bills and ID.
Can you help me, please? Maybe someone had similar problems and resolved them? I would like to get money back.
Thank you!
From time to time our verification/compliance department does request additional documentation for KYC purposes. I'd be happy to check into this for you. Please feel free to pop me an email or post a ticket ID. Thanks
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Old 06-25-2020, 11:59 AM   #9
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I too asked Paxum for money but they said I had to work for it ;/ . . .
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Old 06-25-2020, 09:25 PM   #10
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From time to time our verification/compliance department does request additional documentation for KYC purposes. I'd be happy to check into this for you. Please feel free to pop me an email or post a ticket ID. Thanks
Hello, Ruth, please take a look at 947158 as well, it's like 10 days passed, and things are still the same
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Old 06-26-2020, 05:41 AM   #11
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Ruth to the rescue! Support ticket is somewhat slow.
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Old 06-30-2020, 01:08 AM   #12
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From time to time our verification/compliance department does request additional documentation for KYC purposes. I'd be happy to check into this for you. Please feel free to pop me an email or post a ticket ID. Thanks
My ticket ID 951307.
I don’t like the way the support service works and the fact that my funds can be blocked at any time. Paxum has not given me my money for more than week. I want to close my account and get my money. I sent all the necessary documents. The account is more than 3 years old and all this time I followed all the rules. I sent a scan of two passports, a driver’s license, a military ID, a utility bill. If this is not enough for KYC, then I have no desire to cooperate with you. Just give back my money that you blocked, they are not yours and I will gladly stop working with you.
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Old 06-30-2020, 11:46 PM   #13
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you should just be able to get your money. if the company has fraud protection there is no bs. why are u a holes still using them??
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Old 07-01-2020, 01:09 AM   #14
Biggie Smalls Web Writing
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They always give money eventually
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Old 07-09-2020, 08:04 AM   #15
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From time to time our verification/compliance department does request additional documentation for KYC purposes. I'd be happy to check into this for you. Please feel free to pop me an email or post a ticket ID. Thanks
similar situation..
Please help with Ticket # 962064 and Ticket # 965578

Thanks
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Old 07-10-2020, 12:08 PM   #16
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Originally Posted by ArtStudioDesign View Post
My ticket ID 951307.
I don’t like the way the support service works and the fact that my funds can be blocked at any time. Paxum has not given me my money for more than week. I want to close my account and get my money. I sent all the necessary documents. The account is more than 3 years old and all this time I followed all the rules. I sent a scan of two passports, a driver’s license, a military ID, a utility bill. If this is not enough for KYC, then I have no desire to cooperate with you. Just give back my money that you blocked, they are not yours and I will gladly stop working with you.
It appears our support staff is responding back and forth with you regarding this, so I'll leave it in their capable hands. It appears we are currently waiting to receive a requested document.

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similar situation..
Please help with Ticket # 962064 and Ticket # 965578

Thanks
Thanks, I'll check into this for you.
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Paxum ...... Paxum Bank
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Old 07-10-2020, 12:53 PM   #17
RuthB
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similar situation..
Please help with Ticket # 962064 and Ticket # 965578

Thanks
Please check your account now. Thanks
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Old 07-10-2020, 01:13 PM   #18
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Please check your account now. Thanks
Thanks
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Old 07-11-2020, 02:09 AM   #19
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I definitely stopped working with Paxum years ago and life has been quiet and serene since....
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