adrenochrome

Have about $500 that I cannot get them to send to us. A business account in the US.
They also are asking for some documents from a US business account that do not exist (the documents) in the US.
They seem to be confusing a Corporation with an LLC.

I've explained this to them numerous times.

The funds are coming from sponsors from programs many of us belong to.


Is there an entity in Dominica we can complain to?

They've stopped replying to support requests from support and also Ruth for 2 weeks now.

Have been with them for awhile. Never any issues in the past except the ghost documents they want.

Advice?

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JesseQuinn

what docs are they requesting?

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faxxaff

They need to comply with demands of the Chinese Communist Party.
It is hilarious how they force people to selfie themselves every couple of days.
None of my real banks does that. I showed them my ID 20 years ago and that's all there has ever been needed in terms of legal compliance.

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digitalfantasies

FUCK PAXUM. bunch of money-stealing cunts

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adrenochrome

Hi

Here it is:

Thank you for the provided documentation, however, you must upload this ID document directly into your Paxum account by generating the verification link which will be sent to the e-mail address attached to the account.

That was done. No problem.

Also, please provide the rest of the documentation, such as for your company:

1. Company Managers Register, official document issued by the State of Delaware in the last 90 days.

My registered agent and the sec state were like, What? We don't maintain that.


2. Company Members Register, official document issued by the State of Delaware in the last 90 days.

Again, the state does not maintain this. Neither does the registered agent.

3. The LLC Operating Agreement as Memorandum.

There is an origination document which paxum has had since day 1, many years ago.
It does not update.

4. Certificate of Status issued in the last year.

There is not a certificate of status. The only notice I get of status is my paid tax bill from the state.

5. Proof of Place of business such as Phone Bill, Bank or Card Statement, Public Authority Bill or Valid Lease Contract.

Does not exist. Not in my name and I am the only member of the LLC.

Also, you must provide a proof of address issued in your name and in the last 90 days.

Again, this does not exist. Not in English and not in my name.

I get the KYC rules they are trying to comply with. However, I cannot fabricate documents that do not exist.

I've asked them to return the funds to the sponsors and I will make other arrangements.

So far, they refuse. No explanantions given. Just no explanations at all.

I thought about bailing on them years ago. And should have. I will once this is resolved.

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digitalfantasies

Get your money out of there. we were in a similar situation, But we actually did have all the necessary documentation. Still closed our accounts without warning en 0 explanation. Had to complain on gfy before getting any response and get our money that was still in the account back.

Edit: I now see they are already refusing to return the money to sponsors.

I hope you are lucky as we were. And they do something about when they see you complain publicly.

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Publisher Bucks

Of course you can, that is what fabrication is, creating something that does not exist.

If that is what they are requesting, what else can you do? Just photoshop some shit together and send it over. Just make it look 'official' using a State of Delaware stamp or some bullshit, the chances of them actually checking the info is negligable.

On the plus side of doing this, if they do accept it, you will be able to report them to the U.S government for blatantly breaching the KYC laws... Accepting documents without actually checking that the are real...

Either way at this point in time, you aint getting those funds, you have nothing to lose by going this route and they're likely dumb enough to accept the fabricated docs...

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digitalfantasies

True, fake documents get accepted 99% of the time, they only care about being able to put something in their system.

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kuprum

Use CAPITALIST if affiliate programs have support for this payment system. Maximum convenience.

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JesseQuinn

the hell? I did a Delaware corp too, by what you wrote I wouldn't be allowed to use Paxum now either

I did use it to send funds to people in the past (never received), stopped cuz my wires to fund the account were consistently delayed in being credited

for #1 I guess they could be referring to your registered agent? the rest are bizarre though, #5 especially

hope they'll simply return the funds to your sponsors, or there is always Publisher's idea

good luck

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blackmonsters

Another Paxum success story.

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adrenochrome

You're lucky. Everything we gave them before used to be fine. But new rules are in place I guess.

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adrenochrome

I hear you.

Ruth has just reached out so hopefully we can get it sorted. I can't see being able to use their ACH or wire transfer system and won't use crypto.

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adrenochrome

Thank you. Disapointed so far in the handling of this but maybe there is a light at the end.

This will be the fourth or fifth time I have been through the document game with them.

Yeah, I brought al of this up to the Agent. They're like, What? No. we don't do that. This is Delaware. Nobody cares. lol

I appreciate your input. It made me contact the agent to double check.

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Huggles

RIP Epassporte

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Major (Tom)

The money is in motion

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emmasexytime

Yet paxum still keeps going and being used by so many. A credit to them for staying in this biz for so long

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adrenochrome

I can do this.

They actually admitted in the above email that they accepted the documentation, real docs, but are still asking for it.

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adrenochrome

Whatever happened to the middle men guy?

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Forest

How much did he steal? I was lucky and never moved my money to my “wallet” took me months but got my 40k back.

CaptainHowdy

Silly me, I thought that Paxum was moving to Australia . . .

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adrenochrome

Paxum still playing games.

They refuse to address the issue of why a support ticket was closed when they never corrected anything on their end.

Now, they are asking, again for my imaginary SWIFT code which I have been telling them for 2 years my bank does not use. The bank uses ABN system. I guess Paxum lost access to ABN. Their incompetence is breathtaking. Paxum should be a case study at Harvard B School on how to run a business into the ground.

I have asked them one last time to resolve the issue and pay me or return the monies to the sponsors and close the account.

I have a feeling they will refuse and demand to keep the account in a dormant status until they have drained it. They've already drained $55.

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Huggles

I remember when Epassporte was going through trouble, and I had a screenshot of my balance... it was in the 4 figures, not much to some of the ballers here, but a nice chunk of change... and I was in denial for so long and I thought I was going to get paid... like the Frozen movie... let it goooooo... let it goooooo!

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adrenochrome

I hear you. I've offered to let them send the money back nimus their real costs. They do not seem to appreciate that idea.

That's a lot of money these days. The 4k. Not much to ballers I get it. But still.

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adrenochrome

I think they're in Socotra now.

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