Business Ethics Question

[machinegunkelly]

I wanna ask you all a little question just out of Curiosty .

Lets say Client X comes to you and wants $20000 worth of product at a bulk rate over 1 month at a great bulk rate of 50% off and you give it to him to insure a solid month .

Now half way throught the order client X puts the order on hold for an unspecified amount of time then 6 months later returns and wants the remainder of the order at the same rate .


What would you do ?
Your terms clearly state that you can rerate the project and refund any balance in such a situation , which in this case there is none cause the project is 70% done .

Or work double time around the clock to make up on an order 6 months later that you bulk rated to make a month go by with a guarrenteed service order , at the same time as you have to work to eat etc .

Im gonna work it out , as long as there is no immediate pressure , but I am curious to see what you would do .


Numbers and amounts are real so take this into account while reading .
Names have been changed to protect confidentiality

[machinegunkelly]

god, mention business and ethics both in your thread title and it falls like a brick

[emthree]

Well, imo It would differ depending on service.
But are you speaking about design work?

[sean416]

Okay, if he ordered then broke the contract and wanted to reassume the contract at an inconvenient time for you, this is what I;d do...

I'd make it clear that the contract was broken and that you owe him NOTHING. Continue in that direction for 10-15mins for conversation, asserting yourself and your position on the issue. Assuming he keeps cool, hears you out, is a good guy, etc. I'd make him a killer deal that would satisfy your time, but also make him happy.

If at any point he started getting mad, I'd just end the conversation and say im sorry things didnt work out. He has no ground to stand on, so if he gets pissy its not the type of client you want. If he understand he is inconveniencing you and appreciates that you are offering him another stellar deal, then he's a good customer and you should go that extra mile to make him happy.

[machinegunkelly]

Originally posted by emthree
Well, imo It would differ depending on service.
But are you speaking about design work?

yeah , design ,
but could be any service that requires actual working time .

[machinegunkelly]

Originally posted by sean416
Okay, if he ordered then broke the contract and wanted to reassume the contract at an inconvenient time for you, this is what I;d do...

I'd make it clear that the contract was broken and that you owe him NOTHING. Continue in that direction for 10-15mins for conversation, asserting yourself and your position on the issue. Assuming he keeps cool, hears you out, is a good guy, etc. I'd make him a killer deal that would satisfy your time, but also make him happy.

If at any point he started getting mad, I'd just end the conversation and say im sorry things didnt work out. He has no ground to stand on, so if he gets pissy its not the type of client you want. If he understand he is inconveniencing you and appreciates that you are offering him another stellar deal, then he's a good customer and you should go that extra mile to make him happy.

Thats about where it went in the end we have an agreement that will work out " okay " for both of us.

I just wanted to hear others opinions


This seems like a tactic some webmasters use they try to " prepay " their years plans at a bulk rate and just do it one by one , where the designer obviously gets screwed on the deal .