Phatserver / Amerinoc server problem anyone? - GoFuckYourself.com

Holy M@n · 08-29-2009, 08:22 AM

4 days ago my sites got suspended because I hadn't pay my server bill, although I have my CC updated, I contacted Moose at phatserver and she told me that I haven't payed my bill
so I added funds to my server and payed it right away, although it suppose to be billed automatically.
anyway I thought it's all solved out, BUT no, the day afterwards it happens again, exactly 24 hours after the first time, and my sites where suspended again... talked to moose again, and she got the suspension off and sites run again... yesterday AGAIN same problem, getting sites online again and telling me there is a BUG with my billing and stuff, and support should fix it...

TODAY it's almost 9 hours after sites are suspended again, and with no answer from moose or anyone at billing, support has answer and told me that it's a billing problem....

1. I wanted to know if someone had those king of Issue with them?
2. wanted to post it here - maybe this way moose or someone else will contact me faster
3. do you know any RELIABLE web Hosting company with Virtual/hared plans

thank you

Machete_ · 08-29-2009, 08:36 AM

3. do you know any RELIABLE web Hosting company with Virtual/hared plans ?

None - zero - zip - nada

Have tried 10-15 now, and there is always something. So now I only trust my own local dedicated. A shame its 5-6 times as expensive here, but I guess that is the way it have to be

Holy M@n · 08-29-2009, 08:43 AM

i agree that there is always something...
but what you'll do if your host have those problems 4 day's in a row?

18teens · 08-29-2009, 08:48 AM

Nope, never had any problems with billing in 8 years. Hope you get your sites back up asap.

Machete_ · 08-29-2009, 08:53 AM

Quote:

Originally Posted by Holy M@n

i agree that there is always something...
but what you'll do if your host have those problems 4 day's in a row?

Quote:

Fool me once, shame on you; fool me twice, shame on me

I think that sums it up. It's up to you to judge if things like this is OK with how you do business.

Jarmusch · 08-29-2009, 08:57 AM

Quote:

Originally Posted by Holy M@n

but what you'll do if your host have those problems 4 day's in a row?

You start researching other hosts and planning your move, although many would start doing that on day 2.

Holy M@n · 08-29-2009, 09:15 AM

Quote:

Originally Posted by Jarmusch

You start researching other hosts and planning your move, although many would start doing that on day 2.

well, as the famous quote says : Fool me once, shame on you; fool me twice, shame on me

I started looking for a new host on day 1, but I had been told that everything will get fixed the day after

now 4 days later I'm looking to move on to a new place!

btw : no one has contacted me YET - 11h after sites go down!

brassmonkey · 08-29-2009, 09:22 AM

yes i have but im not going to air it here

DeanCapture · 08-29-2009, 09:23 AM

Quote:

Originally Posted by Holy M@n

well, as the famous quote says : Fool me once, shame on you; fool me twice, shame on me

I started looking for a new host on day 1, but I had been told that everything will get fixed the day after

now 4 days later I'm looking to move on to a new place!

btw : no one has contacted me YET - 11h after sites go down!

Maybe your emails are not getting thru for some reason. Did you write them from a different email addy just in case?

I've only been with Phatservers for a couple of years but they have the best support then any hosting company I've ever been with. They've always bent over backwards to take care of me and listen....I don't have no kind of big plan or anything like that. I'm just a regular, everyday, normal guy!

If this issue turns out to be their fault, tell them you want a free month of service or something. They are stand-up folks, they'll take good care of you given the opportunity. At least....that's been my experience with them!

Holy M@n · 08-29-2009, 09:38 AM

Quote:

Originally Posted by DeanCapture

Maybe your emails are not getting thru for some reason. Did you write them from a different email addy just in case?

If this issue turns out to be their fault, tell them you want a free month of service or something. They are stand-up folks, they'll take good care of you given the opportunity. At least....that's been my experience with them!

yah I did by different e-mail - also sent them a ticket through support on admin...

It IS their fault - Moose told me that it's weird but this is first time it happens... Definatly NOT my fault

CurrentlySober · 08-29-2009, 09:45 AM

Yeah, I gotta say I have been delighted by Phat...

I had a card run out (Expired) a while ago, but they didnt suspened service... I just gave them my new cards details (Via bying 'Nothing' for a penny online from them) and all has been good since...

I wouldnt be 'too' quick to move... You could be jumping out of the fryin pan into the fire.

My two fav server providers are Phat (For Budget) and Mojo (For full on)

Machete_ · 08-29-2009, 09:48 AM

Quote:

Originally Posted by DeanCapture

I'm just a regular, everyday, normal guy!

I had completely forgotten about him

Holy M@n · 08-29-2009, 09:53 AM

talked with them now : got 1 free month for now and they will look into the issue
Hope it will get solved ASAP

DeanCapture · 08-29-2009, 09:59 AM

Quote:

Originally Posted by Holy M@n

talked with them now : got 1 free month for now and they will look into the issue
Hope it will get solved ASAP

Great news. I knew that they'd take good care of you

Shoplifter · 08-29-2009, 10:24 AM

Phatnoc is the best. Hands down.

LoveSandra · 08-29-2009, 10:38 AM

no problem here.Hope you will fix it soon

Sly · 08-29-2009, 10:57 AM

I'm going to call Moose and ask when she grew tits.

XSV · 08-29-2009, 11:34 AM

Quote:

Originally Posted by Sly

I'm going to call Moose and ask when she grew tits.

I laughed at that one as well. Maybe you can get HIM a lacy purple bra from Victoria Secret's for HIS next birthday.

To address the issue which was discussed with Holy M@n directly... automation can be a wonderful tool, so far, our new billing system has been great overall and simplified a lot of things for our staff and clients. Unfortunately, in this case, we have a combination of an automation bug during a plan upgrade and human error in not correctly seeing what the issue was the first time so we went down the wrong path in "fixing" the issue. This is the first such incident we have had with the new system where an account got suspended when it shouldn't have, but when you are the one it is happening to that doesn't matter. We have worked hard for 9 years to make our clients happy and look forward to having Holy M@n around as a happy client for the next 9 years.

Iron Fist · 08-29-2009, 01:24 PM

Quote:

Originally Posted by Jarmusch

You start researching other hosts and planning your move, although many would start doing that on day 2.

Exactly... the day when I learned Dreamhost sucked... was the day I planned my eventual move to my current provider... took one day to get all my sites offloaded and another couple weeks to sort out the bugs, and I have never been happier since.

Holy M@n · 08-29-2009, 02:31 PM

Quote:

Originally Posted by XSV

I laughed at that one as well. Maybe you can get HIM a lacy purple bra from Victoria Secret's for HIS next birthday.

To address the issue which was discussed with Holy M@n directly... automation can be a wonderful tool, so far, our new billing system has been great overall and simplified a lot of things for our staff and clients. Unfortunately, in this case, we have a combination of an automation bug during a plan upgrade and human error in not correctly seeing what the issue was the first time so we went down the wrong path in "fixing" the issue. This is the first such incident we have had with the new system where an account got suspended when it shouldn't have, but when you are the one it is happening to that doesn't matter. We have worked hard for 9 years to make our clients happy and look forward to having Holy M@n around as a happy client for the next 9 years.

as said, I'm glad it all behind us, and all got FIXED
I hope as well to stay with you as long as I get what I need with the minimum errors

there must be a REASON why you ARE the best host around

thanks
later ...

08-29-2009, 02:44 PM

Been with AmeriNOC for months, never had a problem, never will. Awesome people.

OrangeContent · 08-29-2009, 02:53 PM

Had problems with them but they were fast with their support.

Been with Atcihosting for a while now with no complaints.

AngusAl · 08-29-2009, 06:17 PM

I have been with them for over 5 years and its a virtual account and they are UNMATCHED in service and they have NEVER let me down

Keep up the good work it is GREATLY appreciated!!!

BSleazy · 08-29-2009, 07:41 PM

Great support over there...never any problems.

missyouth · 08-30-2009, 02:19 AM

Yep i agree....haven't had problems with them yet. GL with your server = )

08-29-2009, 08:22 AM	#1
Holy M@n Confirmed User Join Date: Dec 2001 Location: Holy Land Posts: 180	Phatserver / Amerinoc server problem anyone? 4 days ago my sites got suspended because I hadn't pay my server bill, although I have my CC updated, I contacted Moose at phatserver and she told me that I haven't payed my bill so I added funds to my server and payed it right away, although it suppose to be billed automatically. anyway I thought it's all solved out, BUT no, the day afterwards it happens again, exactly 24 hours after the first time, and my sites where suspended again... talked to moose again, and she got the suspension off and sites run again... yesterday AGAIN same problem, getting sites online again and telling me there is a BUG with my billing and stuff, and support should fix it... TODAY it's almost 9 hours after sites are suspended again, and with no answer from moose or anyone at billing, support has answer and told me that it's a billing problem.... 1. I wanted to know if someone had those king of Issue with them? 2. wanted to post it here - maybe this way moose or someone else will contact me faster 3. do you know any RELIABLE web Hosting company with Virtual/hared plans thank you __________________ It's better this way...

08-29-2009, 08:43 AM	#3
Holy M@n Confirmed User Join Date: Dec 2001 Location: Holy Land Posts: 180	i agree that there is always something... but what you'll do if your host have those problems 4 day's in a row? __________________ It's better this way...

08-29-2009, 09:22 AM	#8
brassmonkey Pay It Forward Industry Role: Join Date: Sep 2005 Location: Yo Mama House Posts: 77,157	yes i have but im not going to air it here __________________ TRUMP 2025 KEKAW!!! - The Laken Riley Act Is Law! DACA ENDED - SUPPORT AZ HCR 2060 52R - email: brassballz-at-techie.com

08-29-2009, 09:45 AM	#11
CurrentlySober Too lazy to wipe my ass Industry Role: Join Date: Aug 2002 Location: A Public Bathroom Posts: 38,608	Yeah, I gotta say I have been delighted by Phat... I had a card run out (Expired) a while ago, but they didnt suspened service... I just gave them my new cards details (Via bying 'Nothing' for a penny online from them) and all has been good since... I wouldnt be 'too' quick to move... You could be jumping out of the fryin pan into the fire. My two fav server providers are Phat (For Budget) and Mojo (For full on) __________________ My AI Handywork... My Dream Gal... XXX 👁️ 👍️ 💩

08-29-2009, 09:53 AM	#13
Holy M@n Confirmed User Join Date: Dec 2001 Location: Holy Land Posts: 180	talked with them now : got 1 free month for now and they will look into the issue Hope it will get solved ASAP __________________ It's better this way...

08-29-2009, 08:36 AM	#2
Machete_ WINNING! Industry Role: Join Date: Oct 2002 Posts: 14,579	3. do you know any RELIABLE web Hosting company with Virtual/hared plans ? None - zero - zip - nada Have tried 10-15 now, and there is always something. So now I only trust my own local dedicated. A shame its 5-6 times as expensive here, but I guess that is the way it have to be

08-29-2009, 08:48 AM	#4
18teens Confirmed User Industry Role: Join Date: Dec 2002 Posts: 1,605	Nope, never had any problems with billing in 8 years. Hope you get your sites back up asap.

08-29-2009, 10:24 AM	#15
Shoplifter Richest man in Babylon Industry Role: Join Date: Jan 2002 Location: Posts: 10,002 Posts: 5,702	Phatnoc is the best. Hands down.

08-29-2009, 10:38 AM	#16
LoveSandra So Fucking Banned Join Date: Aug 2008 Location: Just Blow Me Posts: 10,551	no problem here.Hope you will fix it soon

08-29-2009, 10:57 AM	#17
Sly Let's do some business! Industry Role: Join Date: Sep 2004 Location: Austin, TX Posts: 31,323	I'm going to call Moose and ask when she grew tits. __________________ Vacares - Web Hosting, Domains, O365, Security & More - Paxum and BTC Accepted Windows VPS now available Great for TSS, Nifty Stats, remote work, virtual assistants, etc. Click here for more details.

08-29-2009, 02:44 PM	#21
Killswitch - BANNED FOR LIFE Guest Posts: n/a	Been with AmeriNOC for months, never had a problem, never will. Awesome people.

08-29-2009, 02:53 PM	#22
OrangeContent Confirmed User Join Date: Mar 2009 Location: US / Canada Posts: 381	Had problems with them but they were fast with their support. Been with Atcihosting for a while now with no complaints. __________________ START A REVIEW SITE GOOD PRICES ON WRITTEN REVIEWS CLICK HERE quote (at) orangecontent.com \| ICQ: 564-113-756

08-29-2009, 06:17 PM	#23
AngusAl Confirmed User Join Date: Apr 2004 Posts: 319	I have been with them for over 5 years and its a virtual account and they are UNMATCHED in service and they have NEVER let me down Keep up the good work it is GREATLY appreciated!!! __________________ You may beat our prices but you can't BEAT our MEAT http://eastcoastmeats.com

08-29-2009, 07:41 PM	#24
BSleazy Confirmed User Industry Role: Join Date: Aug 2002 Location: USA Posts: 6,721	Great support over there...never any problems. __________________ icq 156131086

08-30-2009, 02:19 AM	#25
missyouth Confirmed User Join Date: Aug 2007 Posts: 245	Yep i agree....haven't had problems with them yet. GL with your server = ) __________________ Icq #455118741 MissYouth Cash- Top Notch Teen Site. Sign up Today!