Epoch is hard to get a hold of... - GoFuckYourself.com

Daymare · 01-04-2003, 08:26 AM

You click their banner on gfy, and read about all of their features and get bounced around to 4 different numbers.

800 893 8871(dial the 310 # instead to reach the dept)
310 827 5880(this number tells you to call this next number)

310 664 9798(number had been changed to next number)

310 827 9939(same thing as dialing the 800# except after waiting for 30 rings, I get no answer.

reddawg · 01-04-2003, 09:18 AM

They must suck!
I sent them an email in regards to joining their service and they never did answer it.

Epoch · 01-04-2003, 09:20 AM

Quote:

Originally posted by Daymare
You click their banner on gfy, and read about all of their features and get bounced around to 4 different numbers.

From the contact us it reads

You may also call us at (310) 827-5880 from the Los Angeles area, or
toll free at (888) 627-3888.

*Important: To reach our customer service center by phone, you must
call (800) 893-8871.

800 893 8871(dial the 310 # instead to reach the dept)
310 827 5880(this number tells you to call this next number)

310 664 9798(number had been changed to next number)

310 827 9939(same thing as dialing the 800# except after waiting for 30 rings, I get no answer.

1-888-627-3888 or (310) 827-5880 - this is for client support, the menu tells you to punch 320
for tech support which is 24/7/365, the menu tells you to dial 1-800-893-8871 for customer service for cardholders which is also 24/7/365

We are very easy to get ahold of, someone is always here to help you.

Clay
Epoch

Wizzo · 01-04-2003, 10:14 AM

I've never had a problem... Epoch Kicks Ass!!

FreeOnes · 01-04-2003, 10:39 AM

They still think it's 2002

Their stats have the same "features" like they had in 1998. I think they have the most simple stats of all billers around. Ok lets say something +, they always pay on time.

Lensman · 01-04-2003, 10:42 AM

Of all the processors, they have been the easiest to contact for me.

Epoch · 01-04-2003, 10:44 AM

Sorry about the reports freeones, we have been focusing on making more money rather than reporting it.

I will have someone in tech change the default date, we are releasing a huge new product at Internext on Monday so tech is a little bit distracted with the launch.

Clay
Epoch

FreeOnes · 01-04-2003, 10:52 AM

Clay I see your point, but with better stats webmasters wil lbe able to make more money too. If you show them where referer signups came from then they will be able to send more target traffic, by placing links on the right pages. This is just one example. I recently had a deal with a respectable company and they didn;t had any stats for me to watch. All I could do is asking them by mail how many signups I had. It was pretty much a nightmare and won't do it ever again this way, no matter which company it is.

Epoch · 01-04-2003, 10:59 AM

Freeones,

I understand your point 100% but most of the companies that we process for use their own reporting and stats systems for affiliates which is fed by data from our systems.

I know the reseller reporting is not up to par on our systems and it will be redone soon. However once you see what we are releasing on Monday you will completely understand why we haven't spent the tech time to update reseller stats yet.

This new product is so functional it will change the way that most people do business in this industry. By far this willl be our biggest product release to date.

See you at Internext!

Clay
Epoch

ZoiNk · 01-04-2003, 11:09 AM

Quote:

Originally posted by Epoch
Freeones,

I understand your point 100% but most of the companies that we process for use their own reporting and stats systems for affiliates which is fed by data from our systems.

I know the reseller reporting is not up to par on our systems and it will be redone soon. However once you see what we are releasing on Monday you will completely understand why we haven't spent the tech time to update reseller stats yet.

This new product is so functional it will change the way that most people do business in this industry. By far this willl be our biggest product release to date.

See you at Internext!

Clay
Epoch

I am very curious about what the new product is going to be. I won't be at internext, anywhere online you will be giving out the details at the same time?
ZoiNk

Stamm321 · 01-04-2003, 11:11 AM

There easy to reach - all you have to do is dial there number - ive done it several times and got great support from them

Epoch · 01-04-2003, 11:12 AM

ZoiNk,

There will be a post on this board regarding the new product for those not going to internext.

Clay
Epoch

Rand · 01-04-2003, 11:28 AM

reddawg, Anyone can experience email prob's. I don't know where you sent your email, but if you want to drop me a line with any questions you have I'll help you out. [email protected].

Daymare, Clay's right. There is someone at Epoch to speak with 24 hours a day every day of the year. We never close. If you're having any trouble getting through to us, try using our "Call Me Now" feature at http://www.epochsystems.com/support/callmenow.html

Stay tuned to GFY guys. Big news from Epoch coming in 48 hours!

---Rand

The REVOLUTION is Coming!

[The Leader] · 01-04-2003, 02:10 PM

Epoch rules.

They may not have the best stats, but all I care about is my bottom line, and not having to worry about getting my money every week.

I'm really looking forward to finding out what this Epassport thing is all about.

robfantasy · 01-04-2003, 03:57 PM

epoch has the best support of any company i know of.

Alky · 01-04-2003, 04:05 PM

every once in a while late at night i'd call for an hour straight, and it always says "Langston is not available, leave a message" then i'd just give up.

other then that your solid.

JimW · 01-04-2003, 06:14 PM

I've had good luck contacting epoch tech guys, even after hours.

they're the easiest CC processor to setup the cross-sell with by far...

i'll be interested to see the upcoming release!

Rand · 01-05-2003, 01:31 AM

Langston is good but he's not available 24 hours a day.

But tech support is! And if you ever have any probllem by phone just drop them an email or go to the "Call Me Now" feature at http://www.epochsystems.com/support/callme.html and someone will get with you quickly.

---Rand

stanton · 01-05-2003, 01:34 AM

tried to reach them few times, had to stick with glo-bill

Rand · 01-05-2003, 01:42 AM

Quote:

Originally posted by stanton
tried to reach them few times, had to stick with glo-bill

Stanton,

I'd really like to know how you tried to reach us. If you really want to talk, please email me at [email protected]. I'll make sure you get a response.

Every client counts.

--Rand at Epoch

TheDoc · 01-05-2003, 02:10 AM

Epoch kills the other processors...

I can't wait to see what they are going to release.

Just_Dave · 01-05-2003, 02:12 AM

acpay is not bad either . I use them . they are a great comapny to work with

stanton · 01-05-2003, 02:27 AM

Quote:

Originally posted by Rand

Stanton,

I'd really like to know how you tried to reach us. If you really want to talk, please email me at [email protected]. I'll make sure you get a response.

Every client counts.

--Rand at Epoch

thank you!!

01-04-2003, 08:26 AM	#1
Daymare Confirmed User Industry Role: Join Date: Feb 2002 Posts: 2,674	Epoch is hard to get a hold of... You click their banner on gfy, and read about all of their features and get bounced around to 4 different numbers. 800 893 8871(dial the 310 # instead to reach the dept) 310 827 5880(this number tells you to call this next number) 310 664 9798(number had been changed to next number) 310 827 9939(same thing as dialing the 800# except after waiting for 30 rings, I get no answer.

01-04-2003, 09:18 AM	#2
reddawg Confirmed User Join Date: Apr 2002 Location: Paradise Posts: 1,837	They must suck! I sent them an email in regards to joining their service and they never did answer it. __________________ ICQ 146104506 <p> <a href="http://sexsentry.com"</a><img src="http://sexsentry.com/pics/sentry2.gif" alt="All new Sentry. More options and more exposure and more ways to make even more money by using Sentry Elite and try our new create your own custom entrance script and so many more features, many are still in development, but awesome changes are going on at Sex Sentry!"> </p>

01-04-2003, 10:14 AM	#4
Wizzo 2011 GFY Hall of Fame! Industry Role: Join Date: Nov 2000 Location: Back in Texas! Posts: 15,224	I've never had a problem... Epoch Kicks Ass!! __________________ Looking for Opportunity!

01-04-2003, 10:39 AM	#5
FreeOnes Confirmed User Join Date: Jul 2001 Location: The Netherlands Posts: 3,400	They still think it's 2002 Their stats have the same "features" like they had in 1998. I think they have the most simple stats of all billers around. Ok lets say something +, they always pay on time. __________________ The new FreeOnes! - AdultFilmStarContent - BabeGalleries and much more! - 1Strike Movies and much more! All powered by Xpressa

01-04-2003, 10:52 AM	#8
FreeOnes Confirmed User Join Date: Jul 2001 Location: The Netherlands Posts: 3,400	Clay I see your point, but with better stats webmasters wil lbe able to make more money too. If you show them where referer signups came from then they will be able to send more target traffic, by placing links on the right pages. This is just one example. I recently had a deal with a respectable company and they didn;t had any stats for me to watch. All I could do is asking them by mail how many signups I had. It was pretty much a nightmare and won't do it ever again this way, no matter which company it is. __________________ The new FreeOnes! - AdultFilmStarContent - BabeGalleries and much more! - 1Strike Movies and much more! All powered by Xpressa

01-04-2003, 10:42 AM	#6
Lensman GFY Chaperone Join Date: Jan 2001 Location: Adult.com Posts: 9,846	Of all the processors, they have been the easiest to contact for me.

01-04-2003, 10:44 AM	#7
Epoch Confirmed User Join Date: Jan 2002 Location: Marina del Rey, CA Posts: 193	Sorry about the reports freeones, we have been focusing on making more money rather than reporting it. I will have someone in tech change the default date, we are releasing a huge new product at Internext on Monday so tech is a little bit distracted with the launch. Clay Epoch

01-04-2003, 10:59 AM	#9
Epoch Confirmed User Join Date: Jan 2002 Location: Marina del Rey, CA Posts: 193	Freeones, I understand your point 100% but most of the companies that we process for use their own reporting and stats systems for affiliates which is fed by data from our systems. I know the reseller reporting is not up to par on our systems and it will be redone soon. However once you see what we are releasing on Monday you will completely understand why we haven't spent the tech time to update reseller stats yet. This new product is so functional it will change the way that most people do business in this industry. By far this willl be our biggest product release to date. See you at Internext! Clay Epoch

01-04-2003, 11:11 AM	#11
Stamm321 Confirmed User Join Date: Jun 2001 Location: Sin City - Nevada Posts: 156	There easy to reach - all you have to do is dial there number - ive done it several times and got great support from them

01-04-2003, 11:12 AM	#12
Epoch Confirmed User Join Date: Jan 2002 Location: Marina del Rey, CA Posts: 193	ZoiNk, There will be a post on this board regarding the new product for those not going to internext. Clay Epoch

01-04-2003, 11:28 AM	#13
Rand Industry Vet Industry Role: Join Date: Jan 2002 Location: Santa Monica, CA Posts: 2,663	reddawg, Anyone can experience email prob's. I don't know where you sent your email, but if you want to drop me a line with any questions you have I'll help you out. [email protected]. Daymare, Clay's right. There is someone at Epoch to speak with 24 hours a day every day of the year. We never close. If you're having any trouble getting through to us, try using our "Call Me Now" feature at http://www.epochsystems.com/support/callmenow.html Stay tuned to GFY guys. Big news from Epoch coming in 48 hours! ---Rand The REVOLUTION is Coming! __________________ -- Rand Payment Industry - Communications - Quality Assurance

01-04-2003, 02:10 PM	#14
[The Leader] Confirmed User Join Date: Oct 2002 Location: Van City Posts: 1,026	Epoch rules. They may not have the best stats, but all I care about is my bottom line, and not having to worry about getting my money every week. I'm really looking forward to finding out what this Epassport thing is all about.

01-04-2003, 03:57 PM	#15
robfantasy Confirmed User Industry Role: Join Date: Jun 2002 Location: Medellin, Colombia Posts: 6,445	epoch has the best support of any company i know of. __________________ Looking to speak w/ high volume nutra CPA affiliates or networks... msg me

01-04-2003, 04:05 PM	#16
Alky Confirmed User Join Date: Apr 2002 Location: Houston Posts: 5,651	every once in a while late at night i'd call for an hour straight, and it always says "Langston is not available, leave a message" then i'd just give up. other then that your solid.

01-04-2003, 06:14 PM	#17
JimW Confirmed User Join Date: Dec 2002 Location: Dallas, TX Posts: 422	I've had good luck contacting epoch tech guys, even after hours. they're the easiest CC processor to setup the cross-sell with by far... i'll be interested to see the upcoming release!

01-05-2003, 01:31 AM	#18
Rand Industry Vet Industry Role: Join Date: Jan 2002 Location: Santa Monica, CA Posts: 2,663	Langston is good but he's not available 24 hours a day. But tech support is! And if you ever have any probllem by phone just drop them an email or go to the "Call Me Now" feature at http://www.epochsystems.com/support/callme.html and someone will get with you quickly. ---Rand __________________ -- Rand Payment Industry - Communications - Quality Assurance

01-05-2003, 01:34 AM	#19
stanton So Fucking Banned Join Date: Jun 2002 Posts: 2,640	tried to reach them few times, had to stick with glo-bill

01-05-2003, 02:10 AM	#21
TheDoc Too lazy to set a custom title Industry Role: Join Date: Jul 2001 Location: Currently Incognito Posts: 13,827	Epoch kills the other processors... I can't wait to see what they are going to release. __________________ ~TheDoc - ICQ7765825 It's all disambiguation

01-05-2003, 02:12 AM	#22
Just_Dave Its almost time Industry Role: Join Date: Dec 2002 Posts: 13,009	acpay is not bad either . I use them . they are a great comapny to work with