Somebody from Strongbox???
 

I've tried to contact by email and by ICQ, nobody answers.

Can anybody form strongbox team contact us?

Email: support **** octopuscash.com
ICQ: 900.12.32

Just search "Obama" on this board and you'll find the owner in any thread mentioning him.

Bump for you getting a great product :thumbsup

did you try to call them?

Look up raymor

I have his ICQ, but he doesn't answer.

So Fucking True Dat
 

it looks like Strongbox is gone,still no answer to email or icq

He is too busy to explain people why they should use apache

i sent him an e-mail, I'm sure he will get it.

You laugh, Barefootsies but I know the bat signals:

obama, obamacare, socialism, debt, gas prices, texas, guns, education, attorney general, holder, fast and furious, gun running, welfare, impeach, impeachment

(thank me later, OP)

Raymor: Last Activity: Today 12:50 PM

I don't think he's posted in two days though. Hope all is OK.

I laugh because I made the same exact remark a month or two back. Not about Obama, but that you could find him in the closest political thread or that they should post one. Something to that effect.

It makes me laugh because you also said more a less the same thing. Hilarious.

:thumbsup

That's actually funny because I was going to start a thread with I love Obama with the body a link to this thread.

Sorry CPAK we've been so snowed under lately I haven't even had time to talk about Obama. I'll get back with you via email.

In order to focus on excellent Strongbox and Clonebox support, we're in the process of discontinuing some other services. We really appreciate your patience as we transition to re-focus on our core clientele, Strongbox and Clonebox webmasters.

:1orglaugh:thumbsup:thumbsup

You handled the ribbing with grace and style.

Still no answer.

bump 4 answers

Strongbox product alternatives
 

I have been trying to reach them for a couple of weeks, no answers to emails, unreachable by phone. As a Strongbox customer for many years, this is a bit of a shock.

I was planning to purchase their Clonebox package, but the complete lack of response and any semblance of customer support for their existing products has scared me off.

Anyway I need a reliable site backup service like Clonebox had promised to be. With customer support. Any suggestions? I have a 300 GB site to back up.

Thank you.

Enzob, what is your email address so I can check to see what happened with your email, please. Sometimes I don't know which GFY nick is who, in terms of real names or email addresses.

Dear Ray,

I have received an explanation from one of your colleagues regarding the situation over at BetterCGI. I can't tell you what a relief it is to hear you are still in business.

I had pretty much given up on BetterCGI and was hunting around for a replacement to Strongbox and Clonebox.

One thing: if you guys are too busy to answer emails or provide customer support right now, it would be a good idea to put a notice to that effect on your website or set up an automated email answer. Something, anything, to communicate you still exist and that we customers have not been abandoned, and that the lack of customer service is only temporary. You have built up enough good will with me over the years that I can accept that.

There is no need to address any of my other emails or phone calls now that I know what the situation is -- the issues raised in those emails are way too old and I have found other solutions without any help from BetterCGI.

But please, do let me know when you are through your current crunch, as I am very interested in purchasing the Clonebox service.

Thanks and good luck with the big push.

Vanished again
 

Ray, I am again trying to reach someone at your company about purchasing one of your services and again I am getting no response. I did receive an intial response to an inquiry about whether you have time to install a Clonebox. But a follow up email I sent has gotten no response. I have waited a reasonable amount of time, so I am appealing to you again directly here on these forums, as it seems this is the only way to get a hold of you at certain times. Can you assist? I want to give you some money every month, but I need your help on this to make it happen. Thanks!

Hello Enzob,

I'm afraid I'm a little confused, as in a quick review of our email correspondence, I found 2 or 3 replies sent to you over the past week. I'm also curious if you have our phone number correct, as I mainly answer the phones, but haven't received any calls from you. Please see our web site for contact information to be certain you have the correct phone number? If there's anything else we can help you with or if you have additional questions, we *are* here and we are doing our very best to address each email we receive in a timely manner. Thank you for your patience and understanding, and we apologize for any inconvenience this may have caused you.

Missing emails can sometimes be found in spam folder.

Hi Ali,

Thanks for the response. I am now again in contact with your people and we are back on track. I will follow up off-forum regarding the communication problems we have been experiencing.

Cheers,
EnzoB

Hello Raymor,

Please contact me on ivo at dreamona dot com or respond me / on ICQ message I sent you - in order to speak about Strong Box and to help me with choosing the better option for my needs.

Many thanks,
M.

What's a good alternative to Strong Box?

Mavruda - I've emailed you, as requested, and look forward to your reply. Thanks! ~ ali

CamTraffic - Are there features you are looking for that Strongbox doesn't provide? Are there questions about the functionality of Strongbox that are leaning you toward looking for alternatives? We are always looking for ways to improve all of our products and services. If you have any suggestions, please feel free to contact us! Thanks, ~ali

Hi Enzob,

You're welcome. I'm glad we were able to finally connect. Please let us know if we can help with anything at all. ~ ali

I'm interested in a good alternative too.

Proxy Pass is amazing and you administer all of your sites from one install.

careful, you might get billed 150 bucks for asking a question. SB works great and I have bought it five times at least but I cannot use it on most my sites without paying 150 dollars an hour to answer a question or whatever it was

Re Brian's comment, support is $99 per YEAR. I assume he accidentally typed "hour" when he meant "year".

Shouting out of the upstairs window in the middle of the night... :1orglaugh

i assume he was talking about asking something without having subscribed to the support plan, which may cost up to $200/hour as mentionned in your support page.

So...are there any good alternatives to Strongbox? Specifically for stuff like automatically detecting password sharing and temp banning some users, perma banning some users, blocking bot logins, etc. It's a really useful piece of software and I use it on all my websites, but I'm also having difficultly reaching them to Strongbox a new website so I'm trying to find an alternative to it that is as reliable as my websites get attacked daily.

alternative
 

Hello, i have a good alternative, it works in beta at the moment on any of my sites
please ask me for details: [email protected]
Believe me - you will be happy with this :)

I shooted strongbox support an email five days ago about issue during a server migration and about ordering a strongbox update, no answer....

well...i will definitely look into proxypass...i guess.