ccbill sales delay or lost?
 

hello gfy. i want to ask, have you ever had problem with ccbill and external program tracking? i mean, if program use nats or other third party tracker and you are paid by ccbill, have you got all sales counted in ccbill? today i made sale at nip activity, time 11:40 cet, another sale is czechcash 11:42 cet, now is 14:52 cet and sales are not on my ccbill account. no refund or chargeback on that third party software, so it have to be a sale. so, i tried to check my account at nip activity, there is 15 sales for this year with 300+ usd revenue, checking my linked account on ccbill, and i see 3 sales with 150 usd this year, 150 usd differency? so, checked my czech cash account, counted all refund and cbs, but still i see 10 sales more in czechcash nats for this year than in czechcash ccbill account. can please someone explain me what is going on here? and i am asking here to let you know, as i know there is one more guy who is experiencing similar things ... thank you for any answers and have a nice day everyone! :thumbsup

I'm not sure what is the reason for the discrepancy. I've always wanted to see more configuration details within Nats to see how exactly things are configured as it relates to anything connected with how affiliates are credited and paid. In my opinion there should be a universal page which cannot be hidden by the sponsor and it should show all configuration changes within the last 30 days at least.

I checked an old Nats program which uses the old ccbill paid function and the numbers matched up for me. Could it have something to do with voids or is there the possibility of the sponsor using a uncredited (to ccbill) cascade?

Might be another processor in the cascade. Another thing it might be is webmaster referals.

hm sure it may be, but it is not ... today, i made two sales, second two minutes after first, both in third party tracking programs, none is counted in ccbill. now i got refund and rebill in that ccbill account but for other programs, anyway something is counting ... but not those two programs ...

- 1st - 11:42 AM cet
You have referred a new sale to ***.com at Oct 25, 2011 02:42 AM. Here is the information:
biller: CCBILL
join option: 64.95 $ - 3 months

- 2nd - 11:40 AM cet
You have made a sale (under *** affiliate Id)
Date - 25 October 2011
Amount is $11.23

in second you cant see ccbill biller, but it is clear with the first one ... so, i will be happy to know what is going on here, as i really care about my traffic and sales and this problem is another thing i have to care about, like i dont have anything else to do ... :) thanks for bumping and have luck with your business everyone! :thumbsup

I would be happy to look into this for you and run some tests on your account to make sure everything from our end is working properly.

thank you james emailing you right now ...

another CCbill sucess story

Because stats are hard work for an industry that was at the forefront of online sales. I mean it's really fucking hard to get a signup, track it to the correct affiliate, show their cut in the stats then actually pay them. This is all brand new stuff that thousands of geniuses are working on around the clock to address. Maybe in 50 or so years everyone can get paid what they are owed without any bullshit but until then there is always GFY to complain to and CCBill offering to test your account so they can find no problems on their end.

And 1:50,000 is perfectly normal. Hell, in my offline business I have at least 60,000 or so people come browse before they purchase anything. Buying new carpet every 3 days gets expensive!

It would be nice to have affiliate programs and software regulated much like U.S. states have a division of weights and measures to certify gas pumps work correctly, wouldn't it. That or a couple of examples of people facing hard time for fraud for playing around with stats. No argument there.

Nothing on CCBill here of course. There's way too much potential for it to be another issue that is not their fault.

It would be nice but shouldn't be necessary. Writing affiliate software that does what it's supposed to is not rocket science and they know exactly what they are doing. Hell, adult affiliates have always accepted skimming and other forms of assfuckery as long as they got a decent amount of money on their checks in the end. But no, it always has to be pushed to the breaking point.

Everything about this industry from the top down is designed to fuck over affiliates. Sure, there are / were some great companies in the mix that did things completely above board but they are / were few and far between. Now the industry is consolidating and being bought up by a few mega companies that got rich fucking over affiliates, are getting richer continuing to fuck over affiliates and who will soon (now?) not even give a shit to deal with affiliates at all.

stock you should get into the processing business. you could revolutionize that like you did adult!

congrats on the manual labor gig btw, you can get fat sitting behind a computer all day. it's not healthy.

Not sure what idiocy made you conclude that I have a manual labor gig but I appreciate that you care enough to do research on me.

I've been getting CCBill Sales emails several hours after the sales had already shown up in the ccbill admin stats. Which is sort of out of the norm.

NIP Activity uses two processors, you have to be signed up with both. It caught me out for a week or so.

I think you're mostly right. At the same time unfortunately many affiliates don't seem very bright and bring much of it on themselves by being ignorant. If you're careful about who you promote and paying attention you'll do better and not get screwed near as much. If you follow the bros and chase $100 PPS while ignoring your gut you'll probably get screwed every other week. It's too bad the ignorant affiliates hurt us all to an extent by allowing the bad elements to thrive and get to where they are.

hm thank you, interesting information, will look at it, at least i dont see any needs to fill both, i see only if i choose ccbill i will get ccbill check and if i choose verotel i will get verotel checks, so will contact them and will let you know whats going on there ... anyway, its not explaining all ... james is in touch, waiting for his findings ...

Oh it's blatantly obvious that most affiliates aren't bright at all. They can't even grasp the most basic of concepts and they are shortsighted to the core. Many of the old timers weren't that bright to begin with either and that is becoming more and more obvious as this industry leaves them behind. How many rambling ass has beens have posted here in the last several years? I've seen a few trying to stroke their own egos in the last two days when it is obvious to everyone that they have failed completely and don't have a clue what to do about it. It is fun to watch but it's sad that there was so much potential here just a few years ago and that most of it has been squandered.

i've got 20 or 30 czech cash sales - everything shows up at ccbill so far. real time

the same with other programs

i have got hundreds of sales and about 10 is missing, james is looking at it ... i dont say one or other side is doing this or that, i just want to find out why is that so it will not repeat and will not be needed to solve in future ...

well... that changes a lot
should be said at the first place

Thats what i thought but the owner told me that i need to be with both CCBill and Verotel to get credited with all sales. I did that and i havent had a problem since - All sales seem to be credited.

Well, theres definatly something not going ok today.
Was just about to hit up the live chat again when i read this.

Todays sales, up untill this minute exactly 35 sales, 1 refund, 2 expired subscriptions.

Thats when i count the emails i get from the ccbill system.

When i check the stats in the ccbill admin area: 2 sales, 1 refund.

Now i can understand there is a little delay, but not THIS much. Not real time fine, but theres something way off.

btw i have a feeling like they aren't counting referrals. i've pointed it once to the owner, but he ignored me or told everything is fine on their end, don't remind it already. i've brought test id and everything else required

ok thank you for the info, talked with owner and there are both systems needed, didnt know that before so problem on my side, shame there is no cascade or something so it will be easier for affiliates as i am almost not promoting verotel and half nip sales goes there ...

and about ccbill, i have got another sales today but still not counted in ccbill admin, and it is hours now ... still waiting for some answer ...

still no answer, looks like big investigation ... :) :upsidedow

Oh so its not a figment of my imagination either...

Still getting denials with no email notifications.... tier 2 tech said he went over my client account thoroughly and found nothing wrong with any of our settings.

Of course thats standard script "nothing is wrong everything is fine" but my stats say different...

looking at about 6 or 7 denials this past week, with no email notification and no decline or denial reason in the admin.

Support was contacted 3-4 days ago, they assured me they would get right back and even sent an email saying they were looking into it but........

still no official reason for the missing emails and lack of denial/decline data in admin....

denial after denial with no email or decline data just lovely thanks guys you rock

Hi TeenCat, I'm actually finishing up a reply for you now, you should have an email coming your way shortly.

So what about the historic sales Teencat? Will the program be paying you direct?

i got info from ccbill that all is ok at their end, going to ask program if they see something strange too ... thanks for help so far ...

Such thing as mistake at their end, does not exist in CCBill vocabulary.

@teencat - contact me directly please at [email protected] .

have sent you an email :) teencat here :)

btw just to add, this problem is solved long time ago, so no dramas or so, there was just some delay, no worries or problems :) have luck everyone! :thumbsup