Contact that actually replies at Paxum
 

I've been trying to reach Chris and Ruth at Paxum for over a few weeks both Skype and numerous emails with no response, does anybody have a contact over there that actually responds? I have couple on going issues that has not been fixed for months, what is going on over there?
Their ticket / support system is not so helpful either <sigh> :helpme

the company is currently being sold, ruth is usally around though. not sure

Yes i know they were bought out but wonder if Chris and Ruth is still with them.

Hi webgurl,

I'm sorry you're having difficulties. I last replied to you in May this year.

I'll check for further emails from you now.

Please note that for support issues you'll usually have best results by first contacting our support department for assistance as that is their dedicated focus. You can open a ticket inside your account interface, or you can email our team at [email protected] and they're usually able to assist and resolve issues. We also have live chat on the website, and you can always call our toll free support line.

When you contact me for support type issues I have to escalate them to another department to get the answers or resolution, as I don't work in the support department myself.

It adds an unnecessary step to contact me first when you can go directly to the support team for assistance.

I'm happy to look into something if you ever reach an impasse with the support team, but usually the support team can get things sorted out.

As mentioned, I'll check for additional emails from you and get back in touch.

---

With regards to speculation about myself and Chris and Paxum;

The company is not for sale, everything was already settled when Octav made his retirement announcement.

To be completely clear; Chris and I are not leaving the company. :thumbsup

Ruth the Compliance team / Support ticket is not helping and on top makes zero sense on what the requirement is after submitting countless updated recent real docs. This is why I need to reach you. This has been an ongoing issue that should be resolved within a few days (max a week), it is only to get the a new pre-paid MC. This has been over 2 months and now the current card is expiring. It has been a nightmare to deal with the support team. Please reply to my emails.

Another Paxum success story.

:2 cents:

This thread contains RuthB's last post on this board. It's now 3+ months later. Has she parted ways with Paxum? Was hoping to get someone competent to handle a problem I'm having at Paxum, but it doesn't look good. :(

Just another BS sorry excuse for a company. Paxum.

Hi rowan, I don't post on GFY much, but I'm still with Paxum. Please feel free to pop me an email anytime. :thumbsup

You dont love us anymore ? :1orglaugh

You've just realized that :1orglaugh ? ?

Ruth, it's been 2 weeks since I heard from you, I'm still waiting to get this serious problem resolved, please reply...

I sent an email last week to Ruth and still no reply.

3 weeks tomorrow since I last heard from Ruth, and was expecting further update not long after that.

Not sure if completely swamped, or just disinterested

does slothtrader still work?

Huh? Relevance?

Fuck them, the worst company ever existed

Though they are your favorite company after you found out they financed Trump :1orglaugh

So weird you interpreted it that way :helpme

:helpme

???

Use search feature :1orglaugh

The plot thickens . . .

Ruth is always very good about answering as well as [email protected]

Good luck

Just want to update, Ruth did get back to me. Still had to wait 3 weeks though. :Oh crap

Yup I said a few times in the past ''Paxum rocks'' and shit like that, usually replying to the threads with titles: Paxum suspended my account, Paxum stole my money, Paxum wire delays, Paxum no response. etc

ofc I was facetious since the company has been doing everything in its power to deliver the most shitties service to their costumers