Paymonde
 

Since thursday last week Paymonde has removed Mastercard as a payment option, the reason,

October 19, 2006
Acquiring Bank Technical Problems - The acquiring bank we use to handle our Mastercard transactions has informed us that they are experiencing severe network problems and are unable to currently accept transactions. They have assured us they are working on the matter, and will let us know when they are once again capable of accepting Mastercard transactions. Until then, we are disabling Mastercard transactions to ensure you are not charged for these failures. Once we have confirmed their systems are working again, we will reenable Mastercard transctions. Rebills for Mastercard users are being held as well, and will be run as soon as we reenable Mastercard.

Anyone knows what's really going on?

This can happen if they are dealing with foreign offshore banks, there systems are behind in the times.. its a possibility.

Problem has been for days and days...nearly week :helpme

hope it doesn't mean that they lost mastercard as an option

Hmmm... I did not get that message from Paymonde.

But that would explain some of the failed transactions lately. Regardless, hopefully they get that shit fixed. It's not a big issue because I have a cascade, and CCBill can handle those.

But still.. it's an inconvience to customers.

:disgust

first post not the first problem

anyway hi all,

this looks more then a small problem to me.. normally they send payments to their funds2go accounts on monday, but still not received by now

keep my fingers crossed

I think they scammers...when i sign up, they tell me 'mastercard no problem', then i use them...but no mastercard! :mad:

well then your lucky, mastercard or no mastercard for me it will be something like
$3000 or no $ 3000

scammers i will not say, bot it sounds all fishy why do they not update their customers whit what is realy going on.
anyway if today for me no payment then they are exit for me
i got my lesson with globill before

Sounds like damage control to me, I was informed by them that this week's payout will be delayed but "SHOULD" arrive no later than the 30th. You want to give them the benefit of the doubt but with the track record of companies that start having delayed payouts we know better.

Does not sound or look good. They said they are not sure if mastercard processing and delayed payouts are a related issue. Pure Public Relations damage control language if I ever heard it.

anyone heard anything different??
regards,
SwirlsGirl

I got my wire, but hope it doesn't mean that they lost mastercard as an option or out of biz..

Could they be the next iBill?

my payment is still delayed also which is rare. time to start looking for a new company i think

They no warn me that no mastercard....they say 'sure mastercard' so i sign up. then, i find out by me that there is no mastercard...they no warn me...

Well definately not good. I had picked them up a month or so back. They had came highly recommended by a friend I trust. So I figured all would be good.

My first payment/wire was delayed. I called them. They released the funds. Two days later I received the missing one, plus the next week's. Which was a nice gesture.

But since they are currently billing about half to 2/3rds of my members who are making the roll over. So this is not good if they are running into problems. Sure CCBill can pick up some of the slack, but I do not need more bill grief.

Might have to look at some of the other recommendations out there. Members will not be happy that's for sure. Especially after the bill change we just went through migrating them to new billing platforms.

:Oh crap :Oh crap :Oh crap

Grrrrr... not good at all. :mad: :mad:

I haven't been thrilled with them since the beginning but they've been tiding me over until I can get a Verotel Pro account... hopefully this gets ironed out.

yeah same here,

but when time passing i feel this is going to be the same as globill, yeah now they say maxium day of payment on the 30th hell so they got an other week to fill their wallets, well for me they are exit, no more on my signup page, first see some money and then we can talk

It says the payout is really not due until the 30th when I log in, They have always paid out on Monday. After 18 months this is a first though, Makes you wonder why this happens the same week as the Mastercard issue, I have been told nothing so at least they said something to you, :(

i see the message in the interface, but didn't notice it until one or two days ago when a customer complained that he cannot pay with Mastercard.

sucks :disgust

Maybe There is Something Bigger Going On?
 

Dear Merchant,

For compliance purposes, we now require that you include our European Incorporation at the bottom of on your site(s)?s homepages and support pages. It can appear as follows:

Payment Support:
www.pisosupport.com
[email protected]

Ezpaynet Ltd
7 PETWORTH ROAD, HASLEMERE,
SURREY, UK, GU27 2JB

This should also accompany any ?Contact? or ?Support? page , and should be visible (Should be size 12 font or larger)

This should be given your immediate attention, and should be done for all sites currently under your account. Please advise us once this is done.

Additionally, as always, please ensure that there exists a universal username/pw to the members area of your site, which does not expire (If applicable) as this is always a requirement. This would include:

* Sites with a protected members area
* Cam/dating sites that have a customer login
* Sites which sell product, however require a ?Customer Login? to
proceed with the purchase

As always, feel free to contact us should you have any questions. Thank you, and we appreciate your continued business and support!

Best Regards,

Paymonde Compliance


:disgust

We got paid today.

But this is not good.

Paymonde is solid, they've never missed a payment in the couple years I've been dealing with them!

They have never missed a payment with us and have always answered the phone when I call.

they said same about ibill...:disgust

someone got in trouble for cross order processing ??

I'm not sure where you got that idea chief. I think they are asking for a simple inclusion for their UK processing requirements.

:disgust

wow we sisnt recieve our payment either

Reminds me of PSW a couple of years ago. They lost their Visa processing but it was business as usual: no worries, rebills are queued, we'll have a new solution soon!

They never found it.

I forget the thread and who said it, but I remember reading that someone mentioned that an unnamed processor was about to lose their Mastercard. I just seem to remember who ever said it said "(And it's not Paycom)"...

How many times do I have to tell you people that the whole MyVirtualCard/Paymonde crew are a bunch of asshats that could not pour piss from a boot?

First time I've seen you post that... but nice visual! :1orglaugh

still nothing on my side

That was last week, and it was the CEO of CCBill.

Feel free to do a search.

:2 cents:

The real worry is the lack of response by Paymonde here ....

I don't process with them, so I wish you guys the best and hope it is only a cloud, not a storm.

They no process from Uk or europe...they process from philipines....maybe they scramble to get new solution....:2 cents:

Amen brotha. Hopefully this is only a bump they are trying to resolve. Although I think most of my Paymonde customers are VISA billing. I am still going to add in another option on my cascade for VISA to make sure that there is an alternative since we've not heard anything good, bad, or otherwise.

:Oh crap

only problem is they keep your money if you stop billings with them....solution is to reduce traffics with thme gradully

Why you say this, mr frog?

Just posted on the Paymonde site:

This is all beginning to stink a whole lot like the Ibill fiasco.

While I have already taken them off my cascade, I am nevertheless appalled that another billing company is playing fast-and-loose with the truth. You would think that these guys would have learned that being up-front and honest with webmasters is the only way to do business.

It seems abundantly clear to me that this kind of shit is going to keep happening unless and until all adult webmasters band together and demand that this kind of fraudulent and manifestly illegal behavior is prosecuted in accordance with the law. The fact that those bastards at Ibill are not in jail (and in fact remain in business to this day) is a sad (and dare I say ironic) commentary on the impotence of site owners and operators to protect their own interest.

I saw that too and went back and looked it up, but it was an old post: http://www.gfy.com/showpost.php?p=9540498&postcount=14

that's not funny - i just saw that my payout didn't happen and was "delayed" until next monday :mad:

Why Frogman don't liek paymoinde?

could be lost contracts and frozen accounts, because that's what normally happens when you don't play by the rules

Let me know if i can help any of you open accounts with Verotel. [email protected]

:Oh crap

Already adding them in on my cascade.

:winkwink:

Many of us have have taken up with MVC now PAYMONDE since the IBILL fiasco. For me, 85% of my billing comes from PAYMONDE. If they go down, me and many others will be homeless. But I have faith in them. They have been paying us a week ahead of time for a long time. My payment is due on the 30th, and untill then, I cant say anything bad about them.
I hope all goes well and this will be my last post in regards to this issue.

well this isnt good :(

Hmm.. I've emailed them twice with processing request and never heard back. Keeping in mind these payment delays - seems it's not a good time to use Paymonde services.

been using paymonde for over a year now, My payment just posted this afternoon, USA 2:00 p.m. This is the only delay I have had. Look at my page it really is not due until the 30th even though they always post it on Mondays. Not sure what to think with some being paid each day of the week and some still not being paid. I have built up quite a large reserve that would suck if I were to lose it :( maybe if they took the time to tell us what was going on, even a bullshit excuse is better then nothing, I can't even find the message left a few posts up.