Any US Webmaster's get emails from ccBill yet today?
 

hi all... ok, from what i read in earlier ccBill statements, all of us affected webmasters were supposed to be receiving some sort of emails today about the new registration process / VISA gouging... anyone gotten anything yet? nary a drop here at our end...

...maybe the whole VISA thing was a bad dream, and none of us will ever hear another thing about it? (yeah, right)..~

from what I've heard, CCBill has no merchant bank accounts outside the US and has no plans to get any either.

Heh. I'm sure they will give us "plenty" of time to meet the "reasonable" deadline. Look at how "open" they have been with us so far, and how "well" informed they are.

Brown Bear, i know... but we alreayd have a US presence and aren't worried about that aspect... from what ccBill had said earlier though, i thought we were all to be receiving these 'forms' and such today (along w/ more clarification of policy, etc.), i was positive it was the 8th they said everyone would have them by, and that they were to be filled out and returned *immediately*... i've been watching the inbox all day, and nothing so far..

Brown Bear, that is not the case. CCBill does indeed have banking relationships in regions around the world. We are currently awaiting clarification from VISA on a few issues and will proceed accordingly once we get them. We do not want to be premature with any decisions and are cautious because we want to be in this business for the long-term.

chupacabra, we are waiting on a few things, and the notices will be sent out as soon as possible

if you have any specific questions that i can answer, please do not hesitate to email me at [email protected]

Thanks

..nevermind.. Corvette answered it

Goth, I have had correspondence with you in the past and hold you in the highest regard. Concerning this issue, we want to make good business decisions based on the information provided to us. We certainly don?t want to in any way act prematurely and we do want to give our webmasters enough time for them to make the correct decision.

If we had all of the rules/regulations laid out in front of and all of our questions answered the following day, that would make this transition enormously easier. That has certainly not been the case.

We are walking a line between being prudent and timely. We are and have been making the best decisions that we can, based on all information given, to retain the ability to process, long-term.

I sent an e-mail to ccbill with some questions and corvett called me up. First class acts at CCBill.. Thanks corvett :thumbsup

Fair enough. However, you should also consider keeping *all* of your webmasters posted. If you say you are going to mail on the 8th, and you can't mail quite yet, why not mail with an update?

I have learned much more here than from CCBill directly-- not everyone is on the boards. If this had happened a few months ago, I would *still* know hardly anything. Same goes for people who don't check out the major boards.

I understand your tough position. However, you are turning a customer service mess into a customer service catastophe.

THEY HAVEN'T HEARD BACK FROM VISA. THEY WILL EMAIL YOU ABOUT WHAT THE POLICY IS WHEN THEY GET CONFIRMATION. ENOUGH ALREADY:mad:

I am not asking them to confirm anything they don't know. I am asking them to tell *everyone*, not just GFY, what they *do* know. Or, even more simply, to tell us that there is still a lot they don't know.

Has anyone else noticed the conflicting reports? I keep hearing one person say "my CCBill rep says A", only to hear elsewhere "my rep says B". This lack of consistency is insane. What CCBill does know, they should share. What they don't know, they should admit they don't know. The last thing we need now are random guesses from every single sales rep at CCBill.

You promised an email today, I believe. I would like to see one, apologizing for and explaining the delay. Not for me-- for the thousands of webmasters who aren't on the boards. It would help clarify the situation for all of us. Throw in whatever you do know, and you'd have gone a long way.

Shit, do I sound hostile. For the record, I don't mean to be. I just think a lot of your customers would appreciate what I am suggesting.

suggestion taken and your concern is much appreciated. I will pass this on.

Thanks Sleepy, your comment is appreciated as well

At least you have the CEO of CCBill here answering questions.

Ibill clients are consulting the Oujia and reading tea leaves for answers.

This is a scary scary thing for international webmaster. I hope the billers understand this and can keep everyone advised.

I can't argue with you at all. CCBill could be doing better, but they have the other major players beat bar none. I have to say, I am happy to be with them rather than iBill or Epoch at this point.

Ibill sucks so hard, the oxygen level in Florida is seriously being threatened. They mislead, lie, speak from both sides of their mouth, confuse, dodge, lie some more -- and could give a rat's ass about their customers. Their idea of 'customer support' is to see how far they can disillusion you about what little is left of ethics in this business.

They owe me thousands in Web900 services that they billed via my site (and now blame Worldcom's bankruptcy for not paying me) -- and when I've asked about when I'd receive payment they lie more. They don't respond to phone calls, they don't answer email. When I finally persisted and waited on hold for thirty minutes to talk with someone (who could barely speak english) the other day, it was like having a conversation with Anna Nicole Smith. When I asked to have a real person, some kind of sales executive 'assigned' to my account, that I could interact with, I was informed that unless I made over one hundred thousand dollars a year, that wouldn't be possible.


I've had incredible treatment from everyone at CCBill -- from the owner of the company to the lowest person on the tech help totem pole. You can tell people like working there because after several years they are all still on staff. I gladly pay their 15% fee because they treat me great, always respond to my questions and calls -- and my customers are treated equally well when they call CCBill with questions or problems.

You can't even compare Ibill to CCBill -- CCBill is a legitmate business staffed by human beings that actively interact with their clients. Ibill is a blank, faceless, humming and buzzing hunk of Borg-like ineptitude.

Not to go off on a rant or anything...:zzwhip