Customer Support-Helpdesk packages
 

Anyone can recommend us a good package to use? We do like open source so we can customize everything.

Thanks guys, our old one is oldskewlllllll.

Checkout this one http://www.craftysyntax.com
it's Open Source

Haven't used it but I think I somewhere saw the exe file (ICQ/MSN like app) to keep in touch with your clients (no need of running the browser all the time)...

ty! sorry for being late.