epassporte problems
 

Why anyone assist on using epassporte to receive payment, beats the hell out of me!

I have had an account open with epassporte for a few years now, and I just recently tried to fund the account so I can send money to a TGP site owner who ONLY takes epassporte for money, and found out that It had a block on it for some needed documents. NO problem, I sent them in the same day that they requested them August 27th and they told me that my account was ready to use again, Wrong. Back on temporary funds protection mode, and have been in a continuous loop of going nowhere.

Anyone know what's going on here?

_________________________________________________

From: ePasssporte Account Holder Servi
To: XXX
Received: Sep 15, 2009 6:10 AM PDT
Subject: Regarding Account Is In Fpm.


Dear Jason,

Thank you for your e-mail.

In regards to your inquiry, we apologize for the inconvenience caused.
Please be advised that we have forwarded your request to very high
priority to our Account Verification Department regarding your Account
status, they will work on this issue and you will get a notification from
our Account Verification Department within 2-3 business days regarding
your account status.

Please refer your ticket number is XXXX for further concerns.

I hope that this has answered your question. If you have any further
concerns, please contact Customer Service at the contact information
listed below.

Thank you,
--
Best Regards,
Ramachakradhar.T

ePassporte Account Holder Services
[email protected]
Phone:1-310-301-2001



> Can I pease get an update on this matter or supervisor escalation. As your message states on the Sep 4th, 2-3 business days has
> turned into just about 2 weeks. Thanks


_________________________________________

From: ePassporte Account Holder Servic
To: XXX
Received: Sep 4, 2009 5:39 AM PDT
Subject: Please allow 2-3 business days


Dear Jason,

Thank you for your email.

We apologize for the inconvenience caused. In regards to your inquiry,
please see the information below.

As per our records we could see that our Account Verification Department
is working on the issue. You would receive an update within 2-3 business
days.

I hope this email has answered your question. If you have any further
concerns, please do not hesitate to contact our Customer Service at the
information given below.

-----
Best Regards,
Narendra.B

ePassporte Account Holder services,
[email protected]
Phone: +1.310.301.2001



> Do you have any idea when i will be able to fund money into my account? I
> have been waiting patiently for over a week. My documents were approved
> and then my account went on block again? What gives?
>
_______________________________________________

From: ePasssporte Account Holder Servi
To: XXX
Received: Aug 27, 2009 3:29 PM PDT
Subject: Regarding Account Is In Fpm.


Dear Jason,

Thank you for your e-mail.

In regards to your inquiry, we apologize for the inconvenience caused.

Please be advised that, your account has been placed in fund protection
mode because our security filters have flagged your account for further
review.

In order to release your account from Fund Protection Mode, please provide
us with the documents listed below for verification purpose:

1) Copy of Government issued Photo ID.
2) Copy of Credit Card Statement ending with **4595.
3) Copy of Credit Card front/back ending with **4595.
4) Copy of your Name and Address proof.

The document request has been sent to your message center. Login to your
Account and you will see the welcome page. On the left side of the page
you will find some options click on upload documents and you will see the
list of documents that you need to submit, upload the documents and
submit. Alternatively, you can also send in the documents via email to
[email protected].

Once we have receive the required documents and you will get a
notification from our Account Verification Department within 2-3 business
days from the date of documents reviewed regarding your account status.
Once your account get back to normal status and you can load the funds on
your account.

We have created a ticket and your reference number is: XXXXX for further
concerns.

I hope that this has answered your question. If you have any further
concerns, please contact Customer Service at the contact information
listed below.

Thank you,
--
Best Regards,
Ramachakradhar.T

ePassporte Account Holder Services
[email protected]
Phone:1-310-301-2001

> I am trying to load money from by checking account but my account has some
> type of security hold on it?

Contact Michael O.

He is the only one who works at ePass.

Thanks, I will contact him.

Yes contact Michael, he will get it straightened out.
ICQ 95431302

I use epass because I think it is, by far, the best money service out there.

Due to their popularity, scammers are going to try to use them.

Things like account holds are done to protect them and their customers. It is extremely inconvenient for those that get caught in the filter ... but I have heard a lot worse stories about the other companies ... especially PayPal, who thinks they have free reign of YOUR money.

I am a huge epass fan. I use both my Electron and my virtual card multiple times per day. On a bad month I may spend up to $10 on fees with them ... on a good month I spend nothing or only a dollar or two.

I prefer payments by epass over everything else.

Although I've never had a problem, I've heard enough horror stories about their regular support channels. On the flip side, I know that when Michael O. is contacted with a problem it is immediately taken care of. So, while things aren't perfect (name any place where they are), we at least have somebody available to us that can get things done if the need arises.

OP: I know you're not hating on epass...just wanted to show the flip side...and why you probably came across a tgp owner that only accepts payment by epass in the first place.

I apologize for the problems you have had.
Please email me at [email protected] then I will look into it.

There are other options out there. Even FDIC insured ones. :2 cents:
Problem is not enough affiliate types have applied for it to allow it to gain a foothold. When/if that happens then I am positive we will see quality changes on both sides. Right now since they almost have a monopoly in this niche they have no reason to innovate, change, or really push for customer satisfaction.

Thanks for everyones help and input. I have sent an email to Michael.

:2 cents:

There are revshare card and payoneer,but almost 0 programs using it.

big problem...

Epassporte rocks!

It's neither the affiliates' nor the sponsors' fault that the other companies are not smart enough to entice everyone to use them instead of the clusterfuck that is ePassporte. This tells me that either they're not interested enough in operating in this industry or they simply don't have enough knowledge to outcompete ePassporte.

I will give you that part. They did not figure out how to make a splash and gain interest in this business. Would of helped them a great deal if they would of hired a person or two who are not board whores, who could get the word out and drum up business on both ends. Combine that with a minimal add budget, and perhaps a few major give aways so they can get the cards into peoples hands. Fuck though why am I saying this here, I do not get a paycheck from them.

I think that there are lots of people who could've helped them, had they REALLY had an interest in overtaking ePassporte's spot. And yeah, you shouldn't be giving them ideas if they don't send you a paycheck. Send them my way instead and I'll charge them for tips. :Graucho