Always a classic: My son got my credit card and this should not have been authorized
 

Drained his daily download limit and then sent us this.

"Please cancel this account. My son got my credit card and this should not have been authorized."

I cant count how many of those I've received over the years....always bullshit.

Apply for a visa card and read the rules. Quite interesting actually.

I think my favorite was 'my retarded nephew somehow signed up'.

I sometimes wished I could have some of these calls transferred to myself as a 'manager'. I'd ask to speak with that kid.

NYEE NIKEE BOOBIEENN!

Edit: If the guy did a bad attempt at pretending to have Downs, I'd probably at least let him ride out the month for originality.

I also had one rather 'special' instance where a mother found her daughter looking at gay porn. She used her mother's credit card, and her mother's email address. Oddly enough, the daughter only accessed the internet after 11pm. Oh, and she was under the age of 10.

hey a please cancel is better than a please refund

As a business, no matter what or how much bullshit the client talks. We're wrong.

I get at least one of those mails per day at my client support inbox.