| Brad Mitchell |
07-02-2009 05:17 PM |
Quote:
Originally Posted by jcsike
(Post 16024749)
question for the operations guy
techiemedia claims they answer nearly all phone calls/emails/icqs within 2 minutes and NatNet says all tickets are answered in 5 minutes and all calls in 3 rings or less.
i know you guys are up there as well, what can you brag as far as client support response times?
|
While not specifically addressing either host mentioned above, I think that these are 'skin deep' statements, fundamentally unimportant in the grand scheme of things regardless of whether or not they are accurate for any A-Z host. I won't participate in such a conversation because I don't believe there is enough merit to it, nor would I make such statements about MojoHost unless I had nothing better to say about our company. I don't want to be in the business of selling what we do by talking about what competitors do or don't do.
I believe clients care about having their expectations set right and having their host deliver or exceed those. I also know that answering a ticket isn't the same as resolving a support request.. or that a phone being answered within X rings means that you're taking to the right person, only that you're talking to someone.
We get the job done well and our clients are extraordinarily satisfied. We utilize the best network routing technology, quality server hardware and by a long shot are in the finest data center. Our support team has the highest wages scale and benefits package of any competing hosting company. We not only able to attract superb talent, we are also able to retain our employees exceptionally well.
My brag about MojoHost, if at all, would be that we're so busy due to referrals from satisfied customers, growth with existing customers, industry reputation and then the REAL work of continuing to improve the *quality* of our our organization and service delivery that we're far from being "free" enough to even respond to new inquiries in a timely fashion because we always put established customers first. Would you rather buy from a robust technical organization or a sales one?
Great question! :)
Cheers,
Brad |
