when your support ticket is answered and solved do you say thanks? :) - GoFuckYourself.com

mineistaken · 12-29-2010, 07:46 PM

For example when I submit hosting support tickets I am wondering should I say thanks after its resolved?

I mean its polite and all but reading that thanks takes support guys some time. So maybe by not saying thanks you save their time and its actually good thing to do.
What do some of you who are answering support tickets think about it?

Just a random thought

PornGreen · 12-29-2010, 07:47 PM

yes. i open the ticket back up just to say thanks. i consider it the nice thing to do, plus i know it pisses the support people off which makes me happy.

seeandsee · 12-29-2010, 07:50 PM

i say thanks upfront

Sly · 12-29-2010, 07:50 PM

I used to, but now I say thanks in the initial ticket so I don't have to later. Being on the receiving end of tickets, yes, it can get annoying every now and then but it is nicer than nothing at all.

baddog · 12-29-2010, 07:52 PM

We don't mind the thank yous. We even have a rating system so they can rate the response if they so desire.

F-U-Jimmy · 12-29-2010, 07:53 PM

Always

Intrinsic · 12-29-2010, 07:57 PM

Quote:

Originally Posted by PornGreen

yes. i open the ticket back up just to say thanks. i consider it the nice thing to do, plus i know it pisses the support people off which makes me happy.

Domain Diva · 12-29-2010, 08:02 PM

Quote:

Originally Posted by F-U-Jimmy

Always

Same here...

BIGTYMER · 12-29-2010, 08:02 PM

I always do.

papill0n · 12-29-2010, 08:11 PM

always

good manners are a reflection of a persons respect for others

no manners means u r a just a selfish cunt

DateDoc · 12-29-2010, 08:12 PM

I always do.

CYF · 12-29-2010, 08:15 PM

yeah I open up the ticket again to say thank you.

TheDoc · 12-29-2010, 08:22 PM

I say it when I open tickets... But if I've been working with someone steady on an issue or if I created the issue, then I toss in an extra thank you at the end.

AzteK · 12-29-2010, 08:23 PM

If they are waiting for a response back I do thank them. If they're not I will spare them the time as they have other tickets to get to.

Way3 · 12-29-2010, 08:28 PM

We don't mind at all! In fact, it let's us know that the concern was resolved!

mineistaken · 12-29-2010, 08:31 PM

Quote:

Originally Posted by papill0n

always

good manners are a reflection of a persons respect for others

no manners means u r a just a selfish cunt

Hmm like I said I am considering not saying thanks because of saving their time. I mean their time is money and I thought maybe it pisses them off, like they open that ticket once again just to read "thanks". They could spend that time on opening another important ticket

Quote:

Originally Posted by AzteK

If they are waiting for a response back I do thank them. If they're not I will spare them the time as they have other tickets to get to.

Yes I am considering of doing something along those lines.

docputer · 12-29-2010, 08:38 PM

I usually do, I can't think of a time I didn't but my memory sucks

ed_banger · 12-29-2010, 08:40 PM

I try to remember to say thank you whenever thanks is due.

Lint · 12-29-2010, 08:43 PM

Yes, I say thanks.

rogueteens · 12-29-2010, 08:45 PM

yes, i say thank you. Its only polite to do so.

Kiopa_Matt · 12-29-2010, 08:51 PM

Yes, customer support is a very thankless job, so opening up a ticket with the assumption someone is frustrated and/or wanting something from you, only to see, "Hey, thanks for your help! Much appreciated!" is a good thing.

TeenSluts · 12-29-2010, 09:10 PM

yes, always.

epitome · 12-29-2010, 09:16 PM

It's weird.

With Naked Hosting, I always send a thank you rely.

With Reflected, I thank them in advance.

There is no rhyme or reason to this ... they both have kick ass support.

PornGreen · 12-29-2010, 09:21 PM

i want to add that after i reopen the ticket to say thanks, and they respond with you're welcome and close it, i reopen it and say bye.

Spunky · 12-29-2010, 09:47 PM

I try to be polite most of time

irwin99 · 12-29-2010, 09:50 PM

No, because I think you are just wasting their time adding to the thread. Problem solved, close it and move on.

BJ · 12-29-2010, 10:41 PM

If I forget, I open up the closed ticket a few weeks later and say "thanks bros"

Forkbeard · 12-29-2010, 11:47 PM

At Mojohost, if the ticket is something open-and-shut where the ticket is closed instantly, I don't reopen it just to say thanks. But a lot of times, the guys will address my problem and leave the ticket open long enough for me to react to the solution or indicate whether I have any follow-up needs. So I get a fair few opportunities to say thanks when I am closing tickets, and I try to take every one of those.

Of course, those guys are so awesome I always try to remember to say please-and-thank-you in my initial ticket requests anyway.

GrouchyAdmin · 12-30-2010, 05:46 AM

If they fix it without you holding their dick through the entire 'FUCKING FIX IT', then, yes, they deserve praise.

signupdamnit · 12-30-2010, 05:52 AM

Quote:

Originally Posted by irwin99

No, because I think you are just wasting their time adding to the thread. Problem solved, close it and move on.

Same here. I used to say thanks until I realized I was actually reopening the ticket and wasting someone's time.

Grapesoda · 12-30-2010, 05:58 AM

yes I do

bl4h · 12-30-2010, 06:01 AM

Im usually under the impression that they just want to close the ticket and move on to their next 300 open tickets. So no I keep it short as possible and no end thanks.

Unless it gives you an option to leave a comment as you close your own ticket then i do.

GrouchyAdmin · 12-30-2010, 06:16 AM

Quote:

Originally Posted by signupdamnit

Same here. I used to say thanks until I realized I was actually reopening the ticket and wasting someone's time.

It's still appreciated.

Denny · 12-30-2010, 06:21 AM

yeah, but I think they don't care

Denny · 12-30-2010, 06:22 AM

Quote:

Originally Posted by GrouchyAdmin

It's still appreciated.

------------------

ottopottomouse · 12-30-2010, 07:13 AM

Yes I do.

PR_Glen · 12-30-2010, 07:20 AM

i'm not sure how a thank you could be annoying ever.. I don't find it necessary but always appreciated.

Sarah_Jayne · 12-30-2010, 07:28 AM

I do but then I work in support so just feels like the right thing to do.

18teens · 12-30-2010, 09:11 AM

I always say "thank you for your help" when I open the ticket.

CurrentlySober · 12-30-2010, 09:16 AM

I always say thankyou, if only to offer them closure that although they know they have completed the work required, they then know that it was completed to my satisfaction too...

SCORE Ralph · 12-30-2010, 09:36 AM

Quote:

Originally Posted by seeandsee

i say thanks upfront

This
5678

mineistaken · 12-30-2010, 04:59 PM

Quote:

Originally Posted by PornGreen

i want to add that after i reopen the ticket to say thanks, and they respond with you're welcome and close it, i reopen it and say bye.

Quote:

Originally Posted by BJ

If I forget, I open up the closed ticket a few weeks later and say "thanks bros"

these made my day

$5 submissions · 12-30-2010, 05:03 PM

Yes. Definitely.

georgeyw · 12-30-2010, 05:09 PM

Quote:

Originally Posted by seeandsee

i say thanks upfront

I do ths and always reply back with a thanks after the problem is fixed.

Tom_PM · 12-30-2010, 05:52 PM

Imagine you have 20 tickets waiting, and 12 of them are thank you's. That's not annoying, it's the start of a great day.

fuzebox · 12-30-2010, 06:28 PM

I thank people constantly, but only if we are chatting or emailing... That would just be annoying with a ticket system.

$5 submissions · 12-30-2010, 06:29 PM

Have an attitude of gratitude and you'd be surprised at all the blessings that come your way. Plus it makes life brighter and more cheerful.

GrouchyAdmin · 12-30-2010, 07:21 PM

Quote:

Originally Posted by $5 submissions

Have an attitude of gratitude and you'd be surprised at all the blessings that come your way. Plus it makes life brighter and more cheerful.

When did I click on the fucking Hallmark channel?

Aka_Bluey · 12-30-2010, 09:18 PM

Quote:

Originally Posted by f-u-jimmy

always

+1 ....

.

12-29-2010, 07:46 PM	#1
mineistaken See signature :) Industry Role: Join Date: Apr 2007 Location: ICQ 363 097 773 Posts: 29,656	when your support ticket is answered and solved do you say thanks? :) For example when I submit hosting support tickets I am wondering should I say thanks after its resolved? I mean its polite and all but reading that thanks takes support guys some time. So maybe by not saying thanks you save their time and its actually good thing to do. What do some of you who are answering support tickets think about it? Just a random thought

12-29-2010, 07:47 PM	#2
PornGreen Confirmed User Industry Role: Join Date: Nov 2010 Posts: 554	yes. i open the ticket back up just to say thanks. i consider it the nice thing to do, plus i know it pisses the support people off which makes me happy. __________________ $25 Per Join

12-29-2010, 07:50 PM	#3
seeandsee Check SIG! Industry Role: Join Date: Mar 2006 Location: Europe (Skype: gojkoas) Posts: 50,945	i say thanks upfront __________________ BUY MY SIG - 50$/Year Contact here

12-29-2010, 07:50 PM	#4
Sly Let's do some business! Industry Role: Join Date: Sep 2004 Location: Austin, TX Posts: 31,339	I used to, but now I say thanks in the initial ticket so I don't have to later. Being on the receiving end of tickets, yes, it can get annoying every now and then but it is nicer than nothing at all. __________________ Vacares - Web Hosting, Domains, O365, Security & More - Paxum and BTC Accepted Windows VPS now available Great for TSS, Nifty Stats, remote work, virtual assistants, etc. Click here for more details.

12-29-2010, 07:53 PM	#6
F-U-Jimmy Confirmed User Industry Role: Join Date: Apr 2006 Location: Visiting a city near you soon ! Posts: 6,853	Always __________________ icq. 176240424 44.years as a pornographer !!!!!!!!!!!

12-29-2010, 07:52 PM	#5
baddog So Fucking Banned Industry Role: Join Date: Apr 2001 Location: the beach, SoCal Posts: 107,089	We don't mind the thank yous. We even have a rating system so they can rate the response if they so desire.

12-29-2010, 08:02 PM	#9
BIGTYMER Junior Achiever Industry Role: Join Date: Nov 2004 Location: Walled Garden Posts: 17,066	I always do.

12-29-2010, 08:11 PM	#10
papill0n Unregistered Abuser Industry Role: Join Date: Oct 2007 Posts: 15,547	always good manners are a reflection of a persons respect for others no manners means u r a just a selfish cunt

12-29-2010, 08:12 PM	#11
DateDoc Outside looking in. Industry Role: Join Date: Feb 2005 Location: To Hell You Ride Posts: 14,243	I always do. __________________

12-29-2010, 08:15 PM	#12
CYF Coupon Guru Industry Role: Join Date: Mar 2009 Location: Minneapolis Posts: 10,973	yeah I open up the ticket again to say thank you. __________________ Webmaster Coupons Coupons and discounts for hosting, domains, SSL Certs, and more! AmeriNOC Coupons \| Certified Hosting Coupons \| Hosting Coupons \| Domain Name Coupons

12-29-2010, 08:22 PM	#13
TheDoc Too lazy to set a custom title Industry Role: Join Date: Jul 2001 Location: Currently Incognito Posts: 13,827	I say it when I open tickets... But if I've been working with someone steady on an issue or if I created the issue, then I toss in an extra thank you at the end. __________________ ~TheDoc - ICQ7765825 It's all disambiguation

12-29-2010, 08:23 PM	#14
AzteK Confirmed User Industry Role: Join Date: Feb 2001 Location: Northern Cali, USA Posts: 3,447	If they are waiting for a response back I do thank them. If they're not I will spare them the time as they have other tickets to get to.

12-29-2010, 08:28 PM	#15
Way3 Confirmed User Industry Role: Join Date: Mar 2007 Location: Phoenix, Arizona Posts: 1,727	We don't mind at all! In fact, it let's us know that the concern was resolved! __________________ FULLY Managed! FREE Control Panel! FREE Month on ALL Shared Accounts!!! ICQ: 169-554-261 Email: info[at]way3{dot}com

12-29-2010, 08:38 PM	#17
docputer Confirmed User Industry Role: Join Date: Jun 2006 Posts: 1,103	I usually do, I can't think of a time I didn't but my memory sucks

12-29-2010, 08:40 PM	#18
ed_banger Registered User Join Date: Oct 2009 Posts: 12	I try to remember to say thank you whenever thanks is due.

12-29-2010, 08:43 PM	#19
Lint Confirmed User Industry Role: Join Date: Dec 2010 Posts: 254	Yes, I say thanks.

12-29-2010, 08:45 PM	#20
rogueteens So fucking bland Industry Role: Join Date: Jul 2006 Location: England Posts: 8,005	yes, i say thank you. Its only polite to do so. __________________ Free traffic and backlinks from one of the fastest growing adult pinsites on the net - SAUCY PICTURES! Easily my best performing webcam sponsor - CLICK HERE!!

12-29-2010, 08:51 PM	#21
Kiopa_Matt Confirmed User Industry Role: Join Date: Oct 2007 Posts: 1,448	Yes, customer support is a very thankless job, so opening up a ticket with the assumption someone is frustrated and/or wanting something from you, only to see, "Hey, thanks for your help! Much appreciated!" is a good thing. __________________ xMarkPro -- Ultimate Blog Network Management Streamline your marketing operations. Centralize management of domains, pages, Wordpress blogs, sponsors, link codes, media items, sales and traffic statistics, plus more!

12-29-2010, 09:10 PM	#22
TeenSluts Confirmed User Join Date: Mar 2006 Posts: 1,966	yes, always.

12-29-2010, 09:16 PM	#23
epitome So Fucking Lame Industry Role: Join Date: Jun 2009 Location: St. Petersburg, FL Posts: 12,156	It's weird. With Naked Hosting, I always send a thank you rely. With Reflected, I thank them in advance. There is no rhyme or reason to this ... they both have kick ass support.

12-29-2010, 09:21 PM	#24
PornGreen Confirmed User Industry Role: Join Date: Nov 2010 Posts: 554	i want to add that after i reopen the ticket to say thanks, and they respond with you're welcome and close it, i reopen it and say bye. __________________ $25 Per Join

12-29-2010, 09:47 PM	#25
Spunky I need a beer Industry Role: Join Date: Jun 2002 Location: ♠ Toiletville ♠ Posts: 133,947	I try to be polite most of time __________________ *YOUR INFORMATION HERE*

12-29-2010, 09:50 PM	#26
irwin99 Confirmed User Industry Role: Join Date: Oct 2010 Posts: 144	No, because I think you are just wasting their time adding to the thread. Problem solved, close it and move on.

12-29-2010, 10:41 PM	#27
BJ Confirmed User Join Date: Mar 2002 Location: asia Posts: 5,590	If I forget, I open up the closed ticket a few weeks later and say "thanks bros"

12-29-2010, 11:47 PM	#28
Forkbeard Confirmed User Industry Role: Join Date: Feb 2002 Location: I Roam Around Posts: 2,236	At Mojohost, if the ticket is something open-and-shut where the ticket is closed instantly, I don't reopen it just to say thanks. But a lot of times, the guys will address my problem and leave the ticket open long enough for me to react to the solution or indicate whether I have any follow-up needs. So I get a fair few opportunities to say thanks when I am closing tickets, and I try to take every one of those. Of course, those guys are so awesome I always try to remember to say please-and-thank-you in my initial ticket requests anyway. __________________ Offering sponsored blog posts and custom writing services.

12-30-2010, 05:46 AM	#29
GrouchyAdmin Now choke yourself! Industry Role: Join Date: Apr 2006 Posts: 12,085	If they fix it without you holding their dick through the entire 'FUCKING FIX IT', then, yes, they deserve praise. __________________ AIM: GrouchyGfy

12-30-2010, 05:58 AM	#31
Grapesoda So Fucking Banned Industry Role: Join Date: Jul 2003 Location: Montana Posts: 46,238	yes I do

12-30-2010, 06:01 AM	#32
bl4h Confirmed User Join Date: Jul 2006 Location: Philadelphia Posts: 1,282	Im usually under the impression that they just want to close the ticket and move on to their next 300 open tickets. So no I keep it short as possible and no end thanks. Unless it gives you an option to leave a comment as you close your own ticket then i do.

12-30-2010, 06:21 AM	#34
Denny Too lazy to set a custom title Industry Role: Join Date: Feb 2005 Posts: 17,301	yeah, but I think they don't care __________________

12-30-2010, 07:13 AM	#36
ottopottomouse She is ugly, bad luck. Industry Role: Join Date: Jan 2010 Posts: 13,177	Yes I do. __________________ ↑ see post ↑ 13101

12-30-2010, 07:20 AM	#37
PR_Glen Confirmed User Industry Role: Join Date: Oct 2006 Location: Canada Posts: 9,058	i'm not sure how a thank you could be annoying ever.. I don't find it necessary but always appreciated. __________________ webmaster at pimproll dot com

12-30-2010, 07:28 AM	#38
Sarah_Jayne Now with more Jayne Industry Role: Join Date: Dec 2002 Location: Los Angeles Posts: 40,077	I do but then I work in support so just feels like the right thing to do.

12-30-2010, 09:11 AM	#39
18teens Confirmed User Industry Role: Join Date: Dec 2002 Posts: 1,605	I always say "thank you for your help" when I open the ticket.

12-30-2010, 09:16 AM	#40
CurrentlySober Too lazy to wipe my ass Industry Role: Join Date: Aug 2002 Location: A Public Bathroom Posts: 38,686	I always say thankyou, if only to offer them closure that although they know they have completed the work required, they then know that it was completed to my satisfaction too... __________________ My AI Handywork... My Dream Gal... XXX 👁️ 👍️ 💩

12-30-2010, 05:03 PM	#43
$5 submissions I help you SUCCEED Industry Role: Join Date: Nov 2003 Location: The Pearl of the Orient Seas Posts: 32,195	Yes. Definitely. __________________ Need a NON-ADULT income stream? We build your YOUTUBE CHANNEL for only $20 per video! For Hire: $3/hour or $400 per month Marketing Specialist Virtual Assistants