Zombaio-REBILLS?

[ShowMe69]

Has anyone gotten Zombaio to do the Rebills(We lost a considerable amount of money due that) for June , that their platform update screwed up. I've waited over 2 months with 5-6 promises they were going to do it and still nothing...we also never got credit the fees they said they were going to do.

Has anybody else had a different experience?

[ShowMe69]

any updates guys?

[TubeSubmitters]

rebills will be processed just after redpass.com is launched ;)

[mizmiz]

I get rebills, even though I had strange drop in active members...

[Robbie]

I used Zombaio exclusively on my non-affiliate type in tour.
For the last few weeks...the declines for new members have been outrageous. It finally got to the point that NO new sales were occurring!

I wrote support about it. Usually they got back to me in a couple of hours. That was August 30th.
Then I had a guy write me at claudia marie support saying that they had been declined trying to join. So they went to their bank to find out what the problem was. The bank looked up their card and said it had NOT been declined for any transactions. So I gave that person the link to my NATS join page to try and sign up. They signed right up through my merchant account using NetBilling with no problem.

So I put all of that info on my open (and unanswered) support ticket.
That was on August 31st

That night on August 31st I updated the ticket again asking why it's not being answered.

On Sept. 6th nobody had answered me yet.

On Sept. 7th I updated the ticket again asking why I'm getting no answer.

That afternoon of Sept. 7th I updated it again and informed them that I had just switched out their join page for my own NATS cascade that I use on the affiliate tour, and that sales were already coming in. I further told them that I would put it back as soon as they got back with me on my support ticket and had the problem fixed.

On Sept. 8, 9, and again today on the 10th I have updated that support ticket asking each day if anybody is working there.

I have received no response to that ticket at all. They always answered my support tickets quickly before.
But as you can see...nothing now. And I was getting NO new sales, everyone was getting declined.

Payments are still coming in like clockwork from them though. And rebills seem to be processing.

I sure wish they would get back with me and get their shit together. I liked having them as a processor for my type in tour. I don't like having my eggs all in one basket and they provided yet another "basket" for me.

[Klen]

Originally Posted by Robbie

I used Zombaio exclusively on my non-affiliate type in tour.
For the last few weeks...the declines for new members have been outrageous. It finally got to the point that NO new sales were occurring!

I wrote support about it. Usually they got back to me in a couple of hours. That was August 30th.
Then I had a guy write me at claudia marie support saying that they had been declined trying to join. So they went to their bank to find out what the problem was. The bank looked up their card and said it had NOT been declined for any transactions. So I gave that person the link to my NATS join page to try and sign up. They signed right up through my merchant account using NetBilling with no problem.

So I put all of that info on my open (and unanswered) support ticket.
That was on August 31st

That night on August 31st I updated the ticket again asking why it's not being answered.

On Sept. 6th nobody had answered me yet.

On Sept. 7th I updated the ticket again asking why I'm getting no answer.

That afternoon of Sept. 7th I updated it again and informed them that I had just switched out their join page for my own NATS cascade that I use on the affiliate tour, and that sales were already coming in. I further told them that I would put it back as soon as they got back with me on my support ticket and had the problem fixed.

On Sept. 8, 9, and again today on the 10th I have updated that support ticket asking each day if anybody is working there.

I have received no response to that ticket at all. They always answered my support tickets quickly before.
But as you can see...nothing now. And I was getting NO new sales, everyone was getting declined.

Payments are still coming in like clockwork from them though. And rebills seem to be processing.

I sure wish they would get back with me and get their shit together. I liked having them as a processor for my type in tour. I don't like having my eggs all in one basket and they provided yet another "basket" for me.

Lol sounds like you fall into infinite ticket update.

[ShowMe69]

yeah my current payments and rebills are OK , too.
But they haven't answered any of my tickets, and no one on chat live support *strange*
I am just looking for an answer about Junes rebills, heck not just going to say screw it..

[iSpyCams]

Don't feel bad, I have tickets from November last year with them that are still unanswered.

Best bet is to get off that sinking ship before it goes down. I have a feeling that a lot of the people who used Zombaio just to get around the $800 visa registration fee are going to wish they had shelled out and got onboard with a real processing company.

[signupdamnit]

Robbie, thanks for sharing all this. It makes me glad I never bothered to sign up with any Zombaio affiliate programs.

[Robbie]

Originally Posted by signupdamnit

Robbie, thanks for sharing all this. It makes me glad I never bothered to sign up with any Zombaio affiliate programs.

Well...I signed up with them just as they raised their rates.

And I've been through all the problems they have suddenly started having over the last few months. But from everything I've been told, they were pretty awesome for a couple of years before that.

And even when they had problems...I always had my support tickets answered within an hour or less.

I've always been paid right on time (or actually a few days earlier).

This problem seems to be connected in my mind to what caused all the trouble a few months ago when they went to a new platform to increase the volume they can handle.

It's been all downhill since then.

I really, really hope they answer me and get their shit together. Even with the problems they've had over the last few months, they still kicked the shit out of other 3rd party processors in terms of how much more net money I was making with them and their admin system is pretty damn nice too. I'd love nothing more than to stick them back on my non-affiliate tour.
And I know they MUST want to get this fixed as well. It's got to be costing them a fortune in lost income.

[Robbie]

My ticket was assigned to someone named "Jesper"
Hopefully he reads GFY? heh-heh

[DigitalTheory]

Jesper reads, or has read GFY in the past.

[Robbie]

Originally Posted by DigitalTheory

Jesper reads, or has read GFY in the past.

Excellent. I'm crossing my fingers that they are working on this issue and have chosen to not say anything until they have the answers.

[Dirty D]

Zombaio used to be awesome.
Too many problems lately... Each problem has cost us money.

Fucking up the rebills was legendary.

Changing the join forms was complete idiocy.

These are management issues.
Can't wait to see what the next HUGE problem will be.

[ShowMe69]

they definitely seemed great about 9 months, dont know whats going on now

[ShowMe69]

Still waiting to hear from them

[JustJ]

Zombaio?

[BIGTYMER]

They are still great for me. I create a ticket and they always reply. And reply fast!

[Sid70]

Seriously why would anyone chose a name like Zombaio? Nigerian scammers?

[ShowMe69]

They usually answer mine also, except for the issue of rebilling for their platform fiasco in June that cost us money, and their promise to rebill and refund fees....

I guess they figure if they wait long enough people will forget the money they lost because of them

[ShowMe69]

Fuck late payments again, this shit is old