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Old 08-01-2012, 05:24 AM   #1
boneless
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:mad Paxum id request...

ok i understand the need for security and all that shit, but why do you require me to re-re-upload my documents again? Doesnt make sense at all...
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Old 08-01-2012, 05:26 AM   #2
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Is bitching about Paxum the cool thing to do now?
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Old 08-01-2012, 05:31 AM   #3
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i got the same but i have 2 accounts and the request was for the one i dont use or verify
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Old 08-01-2012, 05:38 AM   #4
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We did send out an email to accounts that have not completed all the required verification steps.

It seems a few people who have compelted them got the email in error. If you have a question about your account email me [email protected]. Please include your paxum account ID.

Thanks
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Old 08-01-2012, 05:38 AM   #5
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I complained about the same ages ago and just decided not to use them, I have to document more shit than I do to open up corporations with banking accounts in two different countries.. wtf
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Old 08-01-2012, 05:43 AM   #6
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Quote:
Originally Posted by Chris View Post
We did send out an email to accounts that have not completed all the required verification steps.

It seems a few people who have compelted them got the email in error. If you have a question about your account email me [email protected]. Please include your paxum account ID.

Thanks

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Old 08-01-2012, 05:52 AM   #7
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I got same too,what to do ?
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Old 08-01-2012, 06:43 AM   #8
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ok i understand the need for security and all that shit, but why do you require me to re-re-upload my documents again? Doesnt make sense at all...
Take it up with the U.S. Federal government and Patriot Act. That is the "why" it must be done in the first place.

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Old 08-01-2012, 07:34 AM   #9
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I see 3 or 4 posts about Paxum every day i open GFY now. Can everyone just get their shit together please?
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Old 08-02-2012, 08:37 AM   #10
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Quote:
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ok i understand the need for security and all that shit, but why do you require me to re-re-upload my documents again? Doesnt make sense at all...
Quote:
Originally Posted by Chris View Post
We did send out an email to accounts that have not completed all the required verification steps.

It seems a few people who have compelted them got the email in error. If you have a question about your account email me [email protected]. Please include your paxum account ID.

Thanks
i got the email today but i already upload my ID since i open the account.

Here is what Ruth told me today

Quote:
I'm sorry, our system seems to have sent out some emails in error. Please login to your account and double check that your status is still verified. If you see any notes when you login then yes we need documents, but I'm guessing everything is fine with your account and this is simply an error. I'm very sorry for the confusion.
I also have the RedPass are they have issues also ? haven't try it yet
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Last edited by LeivaMedia; 08-02-2012 at 08:39 AM..
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Old 08-02-2012, 09:04 AM   #11
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Got the same email, complied even though I thought I was solid already.
Reading it was an error confirms it.

Paxum rocks regardless.
Shit just happens sometimes.
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Old 08-02-2012, 09:10 AM   #12
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I got the email saying that my ID expired and they need an updated one. While I don't agree that they need an updated unexpired ID to prove who I am I uploaded it anyway because I love Paxum.
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Old 08-02-2012, 10:34 AM   #13
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We recently changed our verification requirements and some previously verified accounts have been asked to upload new documentation that is compliant with our verification rules.

Some notices were sent in error, however many were accurately sent.


If you received an email from Paxum requesting you upload new verification documents, then it is important for you to please login to your Paxum account and visit My Account>>Overview (the first page displayed after you login).

Take a look at the main section of your account there, toward the top.

If you see any notice there that begins with:

"Our records indicate that your profile needs to be updated. Please submit."

(followed by a list of whichever document(s) needs to be updated)

then yes you DO need to please upload new verification documents (as stated) before September 13th 2012 to ensure there is no service interruption.

At all times, all Paxum accounts must be in compliance with our verification rules. We apologize for the inconvenience this may cause some users, but ultimately it is for the security and benefit of all clients that we ensure all accounts are properly verified with valid documents, according to the appropriate rules.

Thanks in advance, and please feel free to contact me should you have any questions or concerns.

Ruth
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Old 08-02-2012, 10:53 AM   #14
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aight it doesnt say verified but this in my account :
Status: Netherlands - Active

no notice that indicates that i need to upload stuff.
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Last edited by boneless; 08-02-2012 at 10:54 AM..
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Old 08-28-2012, 07:42 AM   #15
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Quote:
Originally Posted by RuthB View Post
If you received an email from Paxum requesting you upload new verification documents, then it is important for you to please login to your Paxum account and visit My Account>>Overview (the first page displayed after you login).

Take a look at the main section of your account there, toward the top.

If you see any notice there that begins with:

"Our records indicate that your profile needs to be updated. Please submit."

(followed by a list of whichever document(s) needs to be updated)

then yes you DO need to please upload new verification documents (as stated) before September 13th 2012 to ensure there is no service interruption.
firstly there hasnt been any such message in my account at all, yet today im getting this:
Quote:
Originally Posted by paxum popup
URGENT NOTICE REGARDING YOUR PAXUM ACCOUNT

Recently we requested that you provide new Picture and/or Address verification documentation in relation to your Paxum account. Our records indicate that you have not yet uploaded this requested documentation.

In order to comply with the KYC (Know Your Customer) regulations issued by our banks and card provider, we do require this documentation to be clear, complete and verified within our system. There has been a slight adjustment in our KYC regulations and so it has become essential for all photo ID's to be provided in COLOR only.

If you do not take action to comply with this request then we will be forced to suspend your ability to transfer funds from your Paxum ewallet to your Paxum Credit Card until the requested documents are received. Please ensure you only upload COLOR photo ID's for full compliance.

In the event of this suspension your Paxum credit card will still be valid and functional, however you will not be able to add funds to it. All other withdrawal methods will still be fully available for your account.

To avoid any interruption of service we strongly recommend you upload the necessary documentation immediately to your account. You can do this easily by logging into your secure Paxum account and uploading under My Account >>> Profile Settings >>> Identity Confirmation and Street Address Confirmation.

Ensuring all Paxum accounts are in compliance with our KYC policy guarantees the integrity of all Paxum accounts. This is why we request your diligence to this important issue.

If you feel you are receiving this notification in error, please open a ticket through the Message Center, or email [email protected] directly to discuss this matter.

We appreciate your prompt attention to this urgent matter. We value your business, and we hope to continue serving your ewallet needs.

Sincerely,

Paxum Verification
Im like WTF do you guys even know what you want at all, first im getting the email apperently in error, then theres no notification whatsoever that you need anything uploaded as per ruths reply, and then im getting my account limited cause i didnt comply at all....WTF guys, make up your mind...
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Old 08-28-2012, 12:58 PM   #16
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firstly there hasnt been any such message in my account at all, yet today im getting this:
Im like WTF do you guys even know what you want at all, first im getting the email apperently in error, then theres no notification whatsoever that you need anything uploaded as per ruths reply, and then im getting my account limited cause i didnt comply at all....WTF guys, make up your mind...
Contact Ruth.
Don't make a post here...Not going to help you that much.
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