Idiots at Fiverr Customer Support - GoFuckYourself.com

edgeprod · 07-29-2013, 10:05 AM

I enjoy using Fiverr to complete a variety of simple or repetitive tasks, as well as for creative work that is beyond the scope of my interest or ability. Many of the sellers I've worked with have been competent, pleasant to correspond with, and have delivered satisfactory results. In essence, I felt that I got value for my $5 investment in their product offering.

However, Fiverr customer support doesn't always provide the same level of competent service. I e-mailed them with a concern: I couldn't contact a seller who had screwed up a job, and was getting a cryptic error message. Turns out, the user was no longer with Fiverr (not shocking, with how they underperformed repeatedly for me). My original email was:

Quote:

I'm trying to contact a seller who has bungled my order. They have replied, but I cannot reply back to them. I keep getting the following message:

"For privacy reasons, this user may not be contacted directly."

What's going on?

They replied that the user was no longer with Fiverr, and felt that this resolved the issue. Not being a guy to take "no" for an answer, I proceeded to hold them to account about not getting satisfaction from the seller. They answered:

Quote:

Hi there,

We apologize for the delay, we are experiencing a high volume of tickets at this time. Your initial request stated that you simply meant to get in touch with a user but could not reach them, and that issue was addressed; there was no mention of uncompleted orders until your most recent follow up - we can certainly assist you with that, can you please tell me a bit about these orders? I see the orders marked as completed in April of 2013.

Regards,
Jason

To which I replied:

Quote:

I'm not sure if you mean you didn't read the original ticket, or didn't understand it, so I'm not sure which problem you need help with. The initial complaint started with the following sentence:

"I'm trying to contact a seller who has bungled my order."

Did you interpret this to mean that I was satisfied, and I would like to pat him on the back? I'd probably deduce, from the admittedly limited information provided, that the seller had provided unsatisfactory service or otherwise not fulfilled their end of the bargain, hence the use of the word "bungled". I apologize for my attempt to lighten the mood by using a colloquial term; perhaps I should rephrase: "The seller failed to meet the standard prescribed by the title and description of his offered service."

I'm happy to hear that Fiverr is willing to pay you to play semantic games all day with customer tickets, but I am not so well compensated to waste time. I'd like the jobs to be completed as per the description provided by the seller, or for all jobs to be refunded promptly, without forcing me to copy and paste excessively or correspond endlessly about minutiae.

I'm waiting for a reply, but I figured it'd be worth a chuckle for a few of you here.

Chris · 07-29-2013, 10:06 AM

I had one fiverr gig that didnt follow through with what I bought .. it took about 4 months after due date and they just ended up crediting my account

brassmonkey · 07-29-2013, 10:10 AM

meaning no refund on your 5 dolla

edgeprod · 07-29-2013, 10:14 AM

Quote:

Originally Posted by Chris

I had one fiverr gig that didnt follow through with what I bought .. it took about 4 months after due date and they just ended up crediting my account

I'd much prefer that they just keep emailing, so I can continue to troll them mercilessly. That's worth however many $5 orders this guy didn't complete.

edgeprod · 07-29-2013, 10:15 AM

Quote:

Originally Posted by brassmonkey

meaning no refund on your 5 dolla

Shit, I wanted to get a $5 footlong with that money.

nexcom28 · 07-30-2013, 02:35 PM

Did you ever get a reply to this?

brassmonkey · 07-30-2013, 03:34 PM

Quote:

Originally Posted by nexcom28

Did you ever get a reply to this?

support is slow

johnnyloadproductions · 07-30-2013, 04:13 PM

One can only imagine the amount complaints and messages they get...

edgeprod · 07-30-2013, 04:35 PM

Quote:

Originally Posted by nexcom28

Did you ever get a reply to this?

A couple of them, with the final one coming today. Their initial reply:

Quote:

Hi there

Thank you for clarifying. Based on your request, we will not be able to cancel this order as the services were completed over 14 days ago and those funds have now been withdrawn.

Take care,
Jason

My reply to that bit of nonsense:

Quote:

I'll bring this to a remedial level for you: the service wasn't completed, and has since been "reversed" by the seller.

Is this the type of scam you're attempting to foster on Fiverr? I'd be happy, as a technology luminary, to widely publicize my experience to help you re-brand your product in this fashion.

Their reply:

Quote:

Your orders are now cancelled and your funds are now available in your shopping balance to be use on future purchases.

Regards,
Sheana

georgeyw · 07-30-2013, 05:41 PM

Quote:

Originally Posted by edgeprod

A couple of them, with the final one coming today. Their initial reply:

My reply to that bit of nonsense:

Their reply:

Well done!

Had a similar experience with a shit heap Australian registrar this week - hours and hours wasted by their sheer incompetence!

DeanCapture · 07-30-2013, 06:10 PM

LOL you're a damn good writer : )

edgeprod · 07-30-2013, 06:44 PM

Quote:

Originally Posted by georgeyw

Well done!

Had a similar experience with a shit heap Australian registrar this week - hours and hours wasted by their sheer incompetence!

Thanks .. it was a pleasure to troll them, I'm sad that they gave up so soon.

Quote:

Originally Posted by DeanCapture

LOL you're a damn good writer : )

Thanks, appreciate that.

07-29-2013, 10:06 AM	#2
Chris Too lazy to set a custom title Industry Role: Join Date: May 2003 Location: icq: 71462500 Skype: Jupzchris Posts: 27,880	I had one fiverr gig that didnt follow through with what I bought .. it took about 4 months after due date and they just ended up crediting my account __________________ [email protected]

07-29-2013, 10:10 AM	#3
brassmonkey Pay It Forward Industry Role: Join Date: Sep 2005 Location: Yo Mama House Posts: 77,169	meaning no refund on your 5 dolla __________________ TRUMP 2025 KEKAW!!! - The Laken Riley Act Is Law! DACA ENDED - SUPPORT AZ HCR 2060 52R - email: brassballz-at-techie.com

07-30-2013, 06:10 PM	#11
DeanCapture Haters & Trolls SUCK! Industry Role: Join Date: Dec 2002 Location: Los Angeles, CA Posts: 9,275	LOL you're a damn good writer : ) __________________ Twitter: @DeanCapture Instagram: @TheDeanCapture DeanCapture "at" Gmail.com

07-30-2013, 02:35 PM	#6
nexcom28 So Fucking Banned Join Date: Jan 2005 Posts: 3,716	Did you ever get a reply to this?

07-30-2013, 04:13 PM	#8
johnnyloadproductions Account Shutdown Industry Role: Join Date: Oct 2008 Location: Gone Posts: 3,611	One can only imagine the amount complaints and messages they get...