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Cant get in touch with Paxum Cant get in touch with Paxum
Discuss what's fucking going on, and which programs are best and worst. One-time "program" announcements from "established" webmasters are allowed.

 
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Old 01-14-2014, 10:52 AM   #1
zentz
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Cant get in touch with Paxum
I need my account verified, i submitted documents more than 24 hours ago.

I tried contacting Chris and Ruth over Skype, ICQ and Email but no respond from either of them.

Anyone else i can contact?
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Old 01-14-2014, 11:17 AM   #2
AllAboutCams
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Maybe they are at a show?
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Old 01-14-2014, 11:18 AM   #3
seeandsee
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Somebody from stuff must be online...
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Old 01-14-2014, 11:21 AM   #4
zentz
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When does that show end?
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Old 01-14-2014, 11:21 AM   #5
thehand
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Maybe they are at a show?
They were all at the show - they are likely traveling today.
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Old 01-14-2014, 05:55 PM   #6
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Indeed we are all at the show but support and verification staff are not. This is not effecting anything support / verification time. Generally it does take about a day but it can take a couple days longer depending on the volume of documents we are verifying each day.

Chris
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Old 01-15-2014, 09:39 AM   #7
zentz
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Well im still waiting...
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Old 01-15-2014, 09:41 AM   #8
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have contact info on their site? nobody answer... ???
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Old 01-15-2014, 09:42 AM   #9
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Well im still waiting...
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Old 01-15-2014, 10:12 AM   #10
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give it 24 more hours, or until you get a hold of Ruth.
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Old 01-15-2014, 12:31 PM   #11
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Originally Posted by zentz View Post
Well im still waiting...
Hi zentz,

As Chris mentioned, we do ask that you allow up to 72 hours for documents to be reviewed for account verification. I checked my inbox for an email from you (checking for the email address in your sig) and I could not locate one. Please resend the email if you'd like to and I'll be happy to check on the status of your account verification.

Thanks,

Ruth
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Old 01-15-2014, 01:05 PM   #12
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Hi zentz,

As Chris mentioned, we do ask that you allow up to 72 hours for documents to be reviewed for account verification. I checked my inbox for an email from you (checking for the email address in your sig) and I could not locate one. Please resend the email if you'd like to and I'll be happy to check on the status of your account verification.

Thanks,

Ruth
[email protected]

always had great customer support from Ruth and have heard fantastic things about Chris. Good folks over at Paxum
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Old 01-15-2014, 01:19 PM   #13
Lichen
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I checked my inbox for an email from you (checking for the email address in your sig) and I could not locate one.
Have there EVER been a time when someone complained on a web forum and you were able to locate the communication?

Learn how to setup spam filters properly. FFS, you are working for an electronic payment system, not a grocery store.
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Old 01-15-2014, 01:21 PM   #14
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Indeed we are all at the show but support and verification staff are not. This is not effecting anything support / verification time.
Evidently, it is affecting your support time. Otherwise people wouldn't be complaining.
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Old 01-15-2014, 02:06 PM   #15
zentz
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Hi zentz,

As Chris mentioned, we do ask that you allow up to 72 hours for documents to be reviewed for account verification. I checked my inbox for an email from you (checking for the email address in your sig) and I could not locate one. Please resend the email if you'd like to and I'll be happy to check on the status of your account verification.

Thanks,

Ruth
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I used a different email, i just sent you another one, i also contacted you on skype and icq.

Thanks
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Old 01-15-2014, 09:41 PM   #16
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Have there EVER been a time when someone complained on a web forum and you were able to locate the communication?

Learn how to setup spam filters properly. FFS, you are working for an electronic payment system, not a grocery store.
lol , you must feel like an idiot now that zentz said he used another email!
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Old 01-15-2014, 10:13 PM   #17
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They were all at the show - they are likely traveling today.
dumbest shit ever.
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