Mojohost ticket response - GoFuckYourself.com

Holy Damage · 02-04-2019, 09:21 AM

Anyone with sites hosted there can tell me whats the average ticket response from them?
To solve something, migrating sites, etc

blackmonsters · 02-04-2019, 09:33 AM

Average response time = Fast as shit

King Mark · 02-04-2019, 09:35 AM

They are the best managed host for sure. My tickets were always replied to within minutes when I was with them.

AllAboutCams · 02-04-2019, 10:47 AM

Normally very fast

Phoenix · 02-04-2019, 11:02 AM

they be quick

baddog · 02-04-2019, 11:22 AM

#goodmojo

Manfap · 02-04-2019, 12:17 PM

Fast, they can be a little slower with more complex request at weekends and evenings, but still faster than 99% of hosts.

k0nr4d · 02-04-2019, 12:21 PM

In my experiences most things - unless especially complex or time consuming - like 10-15 minutes max maybe?

Brad Mitchell · 02-04-2019, 02:00 PM

Hello Holy Damage,

We certainly appreciate your business. Response time on a migration ticket can vary, it just really depends where it's at in the process. Move tickets aren't handled exactly like other tickets... Often times migrations are handled by a single technician, to keep the project management spot-on. The downside of this, sometimes, is that it is inherently limited to the work flow and shift times of the responsible employee. What I would suggest is that if you feel something is more urgent, you can always call in and ask the status on the ticket. Or, you can simply escalate the ticket with a reply or by it's status. If it's not something that is already happening, other staff will be happy to help you with your request. Besides all of that, if there are communication issues or delays on a ticket than myself or Natalie would always appreciate being looped in. We can review the ticket history with the support manager and responding techs and make sure that the request is being managed to your (and our) satisfaction.

Our standard for support is very high. Please feel free to email or Skype me directly with the ticket number if you want to discuss it. Thank you!

Brad

RyuLion · 02-04-2019, 02:02 PM

Quote:

Originally Posted by Manfap

Fast, they can be a little slower with more complex request at weekends and evenings, but still faster than 99% of hosts.

Yeap, always very fast response, make sure and specify high priority.
Seldom on weekends, they a little bit (1 hr.)

selena · 02-04-2019, 03:55 PM

Normally a very good turn around time. I'd estimate 15 minutes.

There have been a few times over the years that it has been longer, but I've been with them for 10 years this year, so when there have been delays, it has obviously not been severe enough to make me want to change to another host.

RycEric · 02-04-2019, 03:59 PM

Quote:

Originally Posted by blackmonsters

Average response time = Fast as shit

^^^^ What he said.

Miguel T · 02-04-2019, 09:42 PM

I'd say no longer than 10/15 minutes.

Axeman · 02-04-2019, 11:23 PM

Our last three tickets were 12, 3 and 21 minutes from ticket created to a reply. As Brad said, if you notice anything odd, just him them up, and they are always receptive and get things squared away quickly. They are fantastic.

_Richard_ · 02-05-2019, 12:43 AM

Quote:

Originally Posted by Axeman

Our last three tickets were 12, 3 and 21 minutes from ticket created to a reply. As Brad said, if you notice anything odd, just him them up, and they are always receptive and get things squared away quickly. They are fantastic.

thommy · 02-05-2019, 01:38 AM

sometimes it takes up to 4 rings til brad wakes up when i call him at 4 am to ask him if my servers are ok. but he promised to improve that.

NatalieMojoHost · 02-05-2019, 02:15 AM

Quote:

Originally Posted by thommy

sometimes it takes up to 4 rings til brad wakes up when i call him at 4 am to ask him if my servers are ok. but he promised to improve that.

poor Brad

Holy Damage · 02-05-2019, 10:00 AM

Thanks for all feedback, Brad and everyone else.... just asking because I am thinking move my sites to another hosting company... and now Mojo is my first choice

thommy · 02-05-2019, 10:04 AM

Quote:

Originally Posted by NatalieMojoHost

poor Brad

i do that with my banker too. call him right after brad (at 4.30 am) and ask him if my money is still there.

NatalieMojoHost · 02-07-2019, 09:15 AM

Holy Damage,

We'll be happy to discuss your infrastructure and create a quote for you. Please reach out to sales at mojohost dot com, or to Brad and/or myself directly.

Brad Mitchell · 02-07-2019, 08:44 PM

Quote:

Originally Posted by thommy

i do that with my banker too. call him right after brad (at 4.30 am) and ask him if my money is still there.

You make me belly laugh, Thommy! I hope to see you soon in Europe my friend.

Thank you to everyone in this thread for your business. For the O.P., I’d be thrilled to have a hand in quoting your solution. We appreciate all opportunities, no matter the size.

Brad

GAMEFINEST · 02-07-2019, 09:01 PM

They are quick for sure.

I was with them for a while til I sold my sites and didn't need that much hosting.

They are bombastic

D Ghost · 02-08-2019, 09:14 PM

Very fast and highly competent team at MojoHost.

NETbilling · 02-10-2019, 01:06 AM

Brad iand Mojo are awesome. We use them for some servers as well and are always very pleased!

Mitch

02-04-2019, 09:21 AM	#1
Holy Damage Confirmed User Industry Role: Join Date: Oct 2013 Location: Between the legs Posts: 979	Mojohost ticket response Anyone with sites hosted there can tell me whats the average ticket response from them? To solve something, migrating sites, etc

02-04-2019, 09:33 AM	#2
blackmonsters Making PHP work Industry Role: Join Date: Nov 2002 Location: 🌎🌅🌈🌇 Posts: 20,135	Average response time = Fast as shit __________________ You mad as fuck because you suck. You have no life.

02-04-2019, 09:35 AM	#3
King Mark Masterbaiter Industry Role: Join Date: Aug 2016 Posts: 26,560	They are the best managed host for sure. My tickets were always replied to within minutes when I was with them. __________________ FreeSpeechCoalition.com

02-04-2019, 10:47 AM	#4
AllAboutCams Femcams.com Industry Role: Join Date: Jul 2011 Location: bjcam.com Posts: 12,215	Normally very fast __________________ Binance - Blockchain and Crypto Asset Exchange Chaturbate make money in cams

02-04-2019, 11:02 AM	#5
Phoenix BACON BACON BACON Industry Role: Join Date: Nov 2002 Location: Poems everybody, the laddie fancies himself a poet Posts: 35,457	they be quick __________________ Skype Phoenixskype1 Telegram PhoenixBrad https://quantads.io

02-04-2019, 11:22 AM	#6
baddog So Fucking Banned Industry Role: Join Date: Apr 2001 Location: the beach, SoCal Posts: 107,090	#goodmojo

02-04-2019, 12:17 PM	#7
Manfap Confirmed User Industry Role: Join Date: Jan 2013 Posts: 2,608	Fast, they can be a little slower with more complex request at weekends and evenings, but still faster than 99% of hosts.

02-04-2019, 12:21 PM	#8
k0nr4d Confirmed User Industry Role: Join Date: Aug 2006 Location: Poland Posts: 9,179	In my experiences most things - unless especially complex or time consuming - like 10-15 minutes max maybe? __________________ Mechanical Bunny Media Mechbunny Tube Script \| Mechbunny Webcam Aggregator Script \| Custom Web Development

02-04-2019, 02:00 PM	#9
Brad Mitchell Confirmed User Industry Role: Join Date: Nov 2001 Location: Southfield, MI Posts: 9,767	Hello Holy Damage, We certainly appreciate your business. Response time on a migration ticket can vary, it just really depends where it's at in the process. Move tickets aren't handled exactly like other tickets... Often times migrations are handled by a single technician, to keep the project management spot-on. The downside of this, sometimes, is that it is inherently limited to the work flow and shift times of the responsible employee. What I would suggest is that if you feel something is more urgent, you can always call in and ask the status on the ticket. Or, you can simply escalate the ticket with a reply or by it's status. If it's not something that is already happening, other staff will be happy to help you with your request. Besides all of that, if there are communication issues or delays on a ticket than myself or Natalie would always appreciate being looped in. We can review the ticket history with the support manager and responding techs and make sure that the request is being managed to your (and our) satisfaction. Our standard for support is very high. Please feel free to email or Skype me directly with the ticket number if you want to discuss it. Thank you! Brad __________________ President at MojoHost \| brad at mojohost dot com \| Skype MojoHostBrad 71 industry awards for hosting and professional excellence since 1999

02-04-2019, 03:55 PM	#11
selena Confirmed User Join Date: Aug 2004 Location: On The Edge Posts: 7,990	Normally a very good turn around time. I'd estimate 15 minutes. There have been a few times over the years that it has been longer, but I've been with them for 10 years this year, so when there have been delays, it has obviously not been severe enough to make me want to change to another host. __________________ ~ Doer of Things at MetArtMoney Where Flawless Beauty Meets Art ~The MetArt Network ~ selena.delgado9

02-04-2019, 09:42 PM	#13
Miguel T ♦ Web Developer ♦ Industry Role: Join Date: May 2005 Location: Full-Stack Developer Posts: 12,467	I'd say no longer than 10/15 minutes. __________________ Full Stack Webdeveloper: HTML5/CSS3, jQuery, AJAX, ElevatedX, NATS, MechBunny, Wordpress

02-04-2019, 11:23 PM	#14
Axeman Confirmed User Join Date: Feb 2004 Location: Swamp Posts: 5,201	Our last three tickets were 12, 3 and 21 minutes from ticket created to a reply. As Brad said, if you notice anything odd, just him them up, and they are always receptive and get things squared away quickly. They are fantastic. __________________ XXXRewards - Karups - Boyfun - Jawked. Paying on time since 1997. Contact me at brent [at] xxxrewards.com

02-05-2019, 01:38 AM	#16
thommy Confirmed User Industry Role: Join Date: Jun 2003 Location: Switzerland / Germany / Thailand Posts: 5,469	sometimes it takes up to 4 rings til brad wakes up when i call him at 4 am to ask him if my servers are ok. but he promised to improve that. __________________ Open for handpicked publishers and advertisers: www.trafficfabrik.com

02-05-2019, 10:00 AM	#18
Holy Damage Confirmed User Industry Role: Join Date: Oct 2013 Location: Between the legs Posts: 979	Thanks for all feedback, Brad and everyone else.... just asking because I am thinking move my sites to another hosting company... and now Mojo is my first choice

02-07-2019, 09:15 AM	#20
NatalieMojoHost Confirmed User Industry Role: Join Date: Aug 2013 Posts: 1,456	Holy Damage, We'll be happy to discuss your infrastructure and create a quote for you. Please reach out to sales at mojohost dot com, or to Brad and/or myself directly. __________________ MojoHost.COM \| natalie at mojohost dot com \| Skype natalie.ac \| Telegram @znatalie. Since 1999: 70 Adult Industry awards for Best Hosting Company and professional excellence.

02-07-2019, 09:01 PM	#22
GAMEFINEST Make STACK$ Industry Role: Join Date: Nov 2006 Location: sexy time Posts: 14,372	They are quick for sure. I was with them for a while til I sold my sites and didn't need that much hosting. They are bombastic __________________ Compound interest.

02-08-2019, 09:14 PM	#23
D Ghost null Industry Role: Join Date: May 2006 Posts: 9,820	Very fast and highly competent team at MojoHost.

02-10-2019, 01:06 AM	#24
NETbilling Confirmed User Industry Role: Join Date: Jan 2002 Location: Huntington Beach, CA Posts: 8,553	Brad iand Mojo are awesome. We use them for some servers as well and are always very pleased! Mitch __________________ Mitch Farber CEO - NETbilling, Inc. Email / Phone: 888-357-8166 / 661-252-2456 Transaction processing & 24/7 call center services with exceptional rates and flexibility, since 1998!