cfoxs30

CaptainHowdy

The power of GFY compels a Stripchat rep to come around ! !

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cfoxs30

A chathost who put everything she had into stripchat in terms of money and equipment got banned, but that's it... the appeal form is very poorly designed, you can't send a screenshot. We have a very limited number of characters and even worse, the form request goes to senior agent.

When a senior agent makes a decision, normal support is completely blocked and can't do anything. So because of the form you cannot really made a appeal to senior agent.

Stripchat accuses her of having sent FAKE-ID cards 11 months ago, which is wrong, it was a official government document because after the covid ''Post Canada, which is the only delivery system'', had an overload of work... they decided to stop working to put pressure on the government, no one could receive a simple utility bill or a bank statement or anything. The Prime Minister of Canada declared at that time the country's State of Emergency

So of course the gouvernement send pdf jpeg file (LOL for driver license it was a stupid white paper with only a number on it) for Healt assurance card it was the exact same one. So of course this chathost register at stripchat the 9 november 2024 and the biometric systems did not reconize the paper of the Governement of Canada . So shes process it manually with a Agent.

Now 11 month they said you send fake-id.

The rule NO 1 for chathost is to not send fake ID... Shes got banned because a supervisor beieve is ID is fake but those are the true one the governemen give during the crises ..

So because I supervisor put that and they KEEP ALL THE MONEY OF THE GIRL shes have a daughter of 6 years old !! and shes close to sucide she work all time even the summer she work full time as chathost. She build a great account. She Never send any type of fake Id but we are block because it is a senior administration who do not see that in 2024 she have been aprouved manualy .. and because of that we are lock-out the only way is to reach someone.. please help this girl .. Someone have a contact from stripchat that for sure !!

Kelli58

Threatening to kill yourself if they don't approve of your ID is not the way to go. I'm not trying to be harsh here but it's not a good look. This isn't on the platform itself, but on the billing companies' rules and regulations behind it. KYC rules are a big deal for everyone. Well, also the whole you must be 18 thing, but that aside, if she can't provide a valid ID that passes the available verification methods, there isn't much a rep from the platform can do.

Threatning to kill yourself when you have a 6 year old child to take care of sounds more manipulative than anything else.

If the problem is with one platform why not try another? Oh, that's right, because they all have the same rules, and the rules state you must have a verifiable government-issued ID.

It's nothing against her.

She's Canadian, so there is no excuse because lots of Canadians are able to get legit valid IDs for use with online verification.

The "crisis" I assume you are speaking of is COVID19 and that's been like 5 years now. So again no excuse. Especially if you are saying she got it last year.

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JesseQuinn

if it's related to being an aff (ie, StripCash), is your affiliate manager not replying to you? you can find the direct contact link of yours in the upper right corner of your dashboard. mine only posts his email addy, but you could try emailing and asking for a contact link for tg or whatever

if it's a situation relating to a performer, you could suggest the performer visit the unofficial sc support forum over on ACF, there's a pretty active performer rep who posts there

the rep on ACF only deals with performers, and she wouldn't provide you of any assistance on behalf of a third party, and I doubt she'd assist with an affiliate matter

hope this helps

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JesseQuinn

we were posting at the same time, I missed the back and forth between you two above

exactly what you wrote. a performer threatening to kill herself will only ensure she gets perma-banned, the site doesn't want any liability for stuff like that

for mental health support, OP suggest she reach out to Pineapple Support. she could try ACF, but again, this is NOT something you can do on her behalf

while she's trying to get her account back, she can always sign up to another site so she's not stuck in limbo unable to work

wish her good luck

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cfoxs30

Sir you dont understand the situation. I write because this girl is my friend .. shes a anxious person and I believe she could do the worst..

I have been a professional webmaster since 1997 and I try to help her. I fear for herself.
I go to hospital with her to get calm medication. I was about to call the police because she talk about sucide.

But gentleman that is not the point of it .. The case is how to contact someone at Stripchat to explain a situation ? by email at: [email protected] this not working at all. From day 1 she send is real ID .. but it was temporary id made by the gouvernement of canada because what we call the '' Post Canada'' they delevery the physical mail. we was after covid and they all stop working. So nobody could have is new driver license or new ID card or even a simple utility Bill the Prime minister Justin Trudeau Call this as state of emergency. Every day he speak on TV about that.

So they send poor jpg-pdf file by email. We manually aprouved at Stripchat with a Agent who was supose to put a special note on is account.

So shes never send fake ID at all she to manual process with a Agent and she got fully aprouved... now 11 month latter someone believe it is fake ID.... keep is money 1 years of investiment on the chatroom lost .. So yes it is a emergecy you talk about the webmaster side view.... I talk more from the chathost side views.. But any type of contact will be apreciated gentleman

JesseQuinn

this is absolutely untrue. I'm a Canadian living in Jamaica. there was a long fucking azz wait to finally receive my passport renewal (it expired early Feb 2024 so had wanted to get it done early) because my first app got 'lost in the mail', but that all started in 2023 and I finally got my new passport in early 2024. no jpg, the actual real thing. that all occurred during the timeline you indicate

she needs a real passport, if she's in Canada she can easily apply for and pick up a new passport in person, or apply via mail and arrange an authorized agent to pick it up and deliver it to her if she's not near an office

in Canada the whole process shouldn't take more than 2-3 weeks

neither Kelli nor I are 'sirs' but whatever

it doesn't matter what the situation is re stripchat, solving this issue is NOT something you can do on her behalf

please suggest she contact Pineapple Support if she's in distress or finding this difficult to handle, and she can always explore different sites while she's waiting to figure things out with sc. it's not the only site under the sun

she's your friend so be a friend. emotionally support her, guide her to professional assistance if needed and if she's cut off from income float her a loan or gift her if you can

but you can't solve this sc thing for her, and certainly not on this board

again, wish her all the best getting this resolved

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Rochard

This is a fantastic answer right here.

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Adraco

Threatening suicide…

Bla bla bla.

Shit talk like ”can’t express myself over email” sound like s lame excuse.

Maybe, just maybe, IDs were hard to get back in 2020 and 2021 - but that’s years ago now. No excuse for not getting a brand new, perfectly valid ID - if you are legit. Instead, trying to talk schmack here, asking for some kind of exception - laughable! Even more so, if the money was so needed, why would anyone save up a full year’s income with the cam company?

Something’s rotten in the state of Denmark!

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mechanicvirus

Wait hold up, if someone is so anxious and suicidal, should they really be working in this industry?

*dips out of thread before 10,000 talent rip off my head and shit down my neck*

WiredGuy

The paper version your describing is a temporary drivers license or health card that is given on the spot until the official card is mailed to them in the next 2 weeks. The paper version of the ID is valid for ~3 months. She should have uploaded the new ID's once they were received, at this point the temporary IDs are well expired and they probably suspended the account for not having valid ID's on file. She would need to contact Stripchat to upload the new ID's. Not much else can be done here as invalid ID's = no broadcasting...

WG

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cfoxs30

Hello gentleman,

Sorry someone post this

if it's a situation relating to a performer, you could suggest the performer visit the unofficial sc support forum over on ACF, there's a pretty active performer rep who posts there

the rep on ACF only deals with performers, and she wouldn't provide you of any assistance on behalf of a third party, and I doubt she'd assist with an affiliate matter

hope this helps

Never ear of it can you please provide more information or a url for that place ?


I will also try to reply to other post at the same time the guy in jamaica .. in 2024 when the post office was close I am sorry but the laws is clear ONLY POST CANADA CAN DELIVERY HEALT ASSURANCE GOUVERNEMENT ... also for passport only POST CANADA is accepted now maybe if you are in another country that is different. But we talk here about Healt assurance Candien ID card. She never send any fake-id and I will be honest with you guy shes have 36 years old ..aaaaa why she would want to do a fake card ? shes don't how to do one even if she want. so no the problem is we send the temporary document then after that we completely forgot to send the permineted document even if they have the exact name age and number and picture on it .

Can someone could have a IM to contact someone at Stripchat please ?

sarettah

ACF is Amber Cutie Forums, ambercutie dot com. I cannot post a link because it is against the rules to link to other forums.

JesseQuinn

a Canadian health card is not a valid photo ID. she needs a passport, driver's license or identity card. I dunno, haven't lived there in a long minute and have always used my passport for everything in every nation

she can read up on it, or you can on her behalf. but a health card won't swing it

and please for the love of god stop calling me a guy. I get enough insults here already

(I kid, love y'all)


no. you are spot on, cam work is far too emotionally taxing for someone in a highly vulnerable position. I would like to rip your head off and use it as an ashtray though, just for kicks. that would be super fun

suspect the OP is engaged in a bit of histrionics. no disrespect OP but this strikes as white knighting without wanting to actually support her with anything tangible when she, according to you, really needs it


so deep breath OP

1) she can contact the rep on ACF

2) she can sign up to other sites IF she has a valid photo ID, if not, step 3

3) she can apply for a passport. within Canada it's a quick process, one that Covid never disrupted except for perhaps slowing things down (not the issue in my case, mine just got 'lost' in the mail)

if not a citizen she can get a provincial photo ID. I'm not sure if that would be acceptable, never been in that situ re cam sites. that would be something she could ask support about

4) Pineapple Support for mental health

5) if you can, swing her some cash

there's really nothing else you can do

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plsureking

i don't want to interrupt, but are you from Nigeria? seems a bit scammy

dude be professional. if you are old school you should know that already.

tell your cam gf that she should have at least a few months in savings. shit happens all the time. porn billers are crabby bitches.

anything can happen. her studio could burn down. is she going to threaten to kill herself every time shit happens?

meantime, put her on OF for a few weeks while you sort it out.

grow up if you are a veteran webmaster. you didn't learn anything at all?

in this biz - ADAPT OR DIE.

we are constantly adapting to every bullshit issue.

good luck!

sign up for my cms and i'll call them myself

#porncms

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Issues in Canada because of COVID? I don’t even know Huggles had started camming…

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cfoxs30

For WiredGuy, you write:

The paper version your describing is a temporary drivers license or health card that is given on the spot until the official card is mailed to them in the next 2 weeks. The paper version of the ID is valid for ~3 months. She should have uploaded the new ID's once they were received, at this point the temporary IDs are well expired and they probably suspended the account for not having valid ID's on file. She would need to contact Stripchat to upload the new ID's. Not much else can be done here as invalid ID's = no broadcasting...

Well I a proud of you .. you understand part of the story .. that was not exactely like you describe regarding the delais but is was something special from gouvernement for particular Canada post office lock-out .. but yes she should upload is new Idea when she receive it .. and we do not get that problem the problem is they do not lets upload new document we send by email but please take a look ... of my next reply but you was wise wiredguy it close of what append

cfoxs30

Look gentleman the problem.. they give a shit form to do appeal have NO attachement file possible, and have low number of caracter we can put on the form .. Look the reply I got 3 miute ago he talk about the small appeal she try to made without been possible to explain the situation.

Hi sisishy,

I understand how frustrating this situation is, and I can see that you’ve provided a detailed explanation along with supporting documentation. However, the appeal has already been reviewed and a final decision was issued. The platform has determined that the suspension will remain in place, and at this time the account cannot be reinstated.

I know this isn’t the outcome you were hoping for, but the decision is final and cannot be overturned. All appeals have been carefully considered to maintain the safety and integrity of the platform.
Best regards,
Sergej
Customer Support Team


the reply is:

Sergio on my first appeal I did show all those jpg file it was impossible... it was a little square form with a limit of character on your website
that why I ask a new appeal I could not at this moment provide all information I cannot explain the situation. in fact you made
a decision without ear my appeal real appeal in french with prouff that the agent who take the decision is wrong.

that made no sense ??? how do I ask a new appeal ?

JesseQuinn

it sucks but according to the above she's perma banned. she'll need to find a new site. with a valid ID

sorry for her that it worked out this way, if you can swing some dollaz her way to help tide her over while she starts up somewhere new that would be an awesome gesture of support. beyond that, may I respectfully suggest you're getting a bit too over-involved

on whatever new platform she chooses, if she uses the same cam name some of her former sc clients will probs easily find her to start spending anew

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cfoxs30

Yes but you dont understand shes paid a lot of traffic to havce referal comission she have many custormer a 20% like webmaster I think it is 30% or 35%

so for hear it is very very important to get the account back, I cannot believe no body have a IM or phone number or who is the owner of stripchat ? I mean it have a way to contact people there for sure. what it will be ?

plsureking

camming is a different contract than affiliate sales.

if i understand your language. ask them to reinstate her affiliate account.

if they can't separate them, there's some nice lawyers around here. easy case.

companies who steal affiliate earnings don't last long around here.

#

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cfoxs30

well I list one thing that to not change over 20 years..

So gentleman who know a way to reach someone at stripchat ? even if it is a manager
from sale affiliate program I don't care . I just want to be able to talk
to someone..

fuzebox

I was able to renew my Canadian passport via mail during peak Covid no problems.

She was camming during the last year without a real photo ID on file?

TheLegacy

Agreed - with myself and a family of 5 plus wife and their grandfather all got their passports within 2 to 3 weeks no questions asked. we went into the many offices around (we're in Ontario) and either you can pick it up or have it delivered. There was never a hold or wait.

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cfoxs30

Some one here was smart he send me to a forum and it have a girl working at stripchat there .. but .. it totaly rediculus shes banned like me for fake ID .. because first she work for a studio then she do it at home alone .. she send is ID card 2 years after they banned is account because it miss a S at the on is drivers licence. So crazy .. come-on guy
one of you found a solution the girl name stella .. but she told that girl it was impossible to chat againt on chaturbate ..hey it is a miss spelling on ID card sorry but .. they should just ask other ID CARD ..


Does someone have a contact at stripchat ? I already got one but when I see the reply she just made to the girl. god ... and the girl said I do that to paid my bill she totataly in depression ...

we need to found someone at stripchat who got power. that it ...

WiredGuy

I'm confused, what does Chaturbate have to do with this? I thought this was a StripChat issue? And I thought this was a temporary ID issue not being valid, not a typo on the name of the ID? Your story keeps changing that its becoming very difficult to actually figure out whats going on.
WG

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cfoxs30

No sorry I talk about stripchat I was telling about [email protected]
Sorry I am a little bit tired gentleman.

So guy .. The regular support of stripchat is in a paradox , they ask to provide explication on is native language.... she done and put 5 attachement that show she have not been sending fake-ID at all .. Then the reply is the same.... you account is banned you will not have your fund etc. etc..

When I just ask a simple question: does the apeal supervisor read the email the girl send in french ? who is many page and include many jpeg file. .. they reply the exact same but at the end can we help you with your question ?

Well this is a simple question: normal support cannot awnser... I understand they cannot take a decision, but they can tell if the email send previously have been read or not by a supervisor. I re-write my entired apeal in native language to be sure to been understand I add several Screenshot healt card id and passport also id of first aprouval they made manually..

does the departement of senior agent look at it ?

I receive the same message always from someone different if I reply to this person
he send another message who is also the same message I receive 10 time. (like
please go see our rules)


It just like if normal support cannot send to supervisor or it is impossible to know if they read the apeal. Because we have the right to do a apeal but the problem is on the first apeal she never talk about id card for her is ID card was perfect and like I said it was a little square on they website cannot really explain cannot add file .. but it look like it is the only form we can use to contact supervisor ad we can use it only one time.

After that we are in trouble if the supervisor block the account on the apeal . we cannot send by email a fulll explication with jpeg file. (we can to regular support but it do not seem to no been send to a supervisor)

So does anyone have a contact at stripchat ?

Question 1) where stripchat is located ?
Question 2) does someone have a manager on is IM ?
Question 3) Normal support is more like .. copy and pass message people.. I cannot believe with all the genius we have here we cannot find someone who know a phone number or is close to a manager who can open some door.

When I was working on Adult Friend finder I go in travel with my manager... when
I was working with Tac , the adult compagny I talk over phone with my manager every day or 2-3 days.

I cannot believe no body have any idea to how to contact them ???

Thank you gentleman sorry for my language I am tired at the moment. I try to take
care at the same moment of the chathost .. I hope some of you will reply with good information.

cfoxs30

WiredGuy when I go on a forum a girl have the exact problem as me but that was worst then me it was just a error typo on is ID .. and I saw [email protected] reply
to ear.. I just said they are crazy with ID at the moment at Stripchat. They Broke life the other girl work for 2 years on the same ID then bang she got banned for fake ID shes
panic also like my chathost (lets said that that way)

So I saw this because a nice gentleman here told me about this forum .. but [email protected] I am currentely banned I dont know why .. I made a simple post then I saw we need to wait to be aprouved in 24 hour .. then I surf over the forum and I got the message you send spam ... (No I did not made any spam) they also said if we go this error it seem to append offen when you are new a this place to write to support. to tell them it is a error.

this is what I did but that do not solve the problem, how to contact supervisor at stripchat ?

I apologie for my writing I am currentely tired I hope someone will found a solution.

I do my best also to reply to you guy every help is welcome

JesseQuinn

yes you are

earlier I sent you a PM with a direct link for your friend (not you, I made that clear) to contact the sc rep on ACF and according to you you're now banned from there for trying to spam the board with desperate pleas before your account was even approved. after you loaded my inbox with 3 messages in a row pleading for me to do something

even if I could (I can't, sc had decided she is banned and I have nothing to do with sc other than being an aff), it would be with her. NO ONE will act on her behalf when you approach as a 3rd party. I don't know how many times you need to read me writing this for it to sink in

she is banned from sc, there's nothing you nor I or anyone here or on ACF can do about that. based on one of your posts above she has been banned before (trying to evade a ban on a new account?) as per

I dunno though, doubt anyone else can make heads or tails of this either. you're a little too discombobulated right now to make sense

you need to calm down, get some sleep and let her handle her own business. if you want to do something send her money she needs to feed her kids and the link to Pineapple

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