Netbilling connection problems? - GoFuckYourself.com

nitelord · 10-05-2005, 12:33 AM

Anyone else not getting any sales right now through netbilling? I cant get to the admin interface either..

frankfortuna · 10-05-2005, 12:37 AM

Same here. I monitor their gateway with Nagios and this happens way too frequently for a mission critical service provider.

nitelord · 10-05-2005, 12:46 AM

Good idea, we should add that into our nagios setup too. We noticed last year it seemed to be cutting out on us every once in a while but they've always said they were fine..

nitelord · 10-05-2005, 12:50 AM

I'd like to add aside from this incident, netbilling has been great overall, probably one of the best processors in the biz!

Due · 10-05-2005, 12:50 AM

Can load their site, but not login to their admin.

Fetish · 10-05-2005, 08:47 AM

Quote:

Originally Posted by frankfortuna

Same here. I monitor their gateway with Nagios and this happens way too frequently for a mission critical service provider.

We were not able to reach their gateway for a little bit last night but what you are saying is bullshit. The last time they had any downtime was about 7 months ago. We get constant sales from thm always.

nitelord · 10-05-2005, 09:34 AM

For mission critical it would make sense to have your health checks switch your billing over to your backup processor automatically, so this sort of thing isnt really a problem. We've been doing something similar so we dont lose any money while netbilling is down or unreachable.

Just internet routes alone make any processor "not ready for mission critical use", you need to have some backups in place.

TripleX_Hacker · 10-05-2005, 09:40 AM

Quote:

Originally Posted by frankfortuna

Same here. I monitor their gateway with Nagios and this happens way too frequently for a mission critical service provider.

Hey Frank,
What URL do you use to monitor Netbilling gateway? I'd like to set that up also. Thanks.

NETbilling · 10-05-2005, 01:14 PM

Hi,

We did experience a connectivity issue last night and it was resolved as quickly as possible.

Thank you, Mitch Farber

10-05-2005, 12:33 AM	#1
nitelord My posts are basically a brain dump Join Date: Sep 2004 Posts: 77	Netbilling connection problems? Anyone else not getting any sales right now through netbilling? I cant get to the admin interface either..

10-05-2005, 12:50 AM	#5
Due Confirmed User Industry Role: Join Date: Mar 2001 Location: Murrieta, CA Posts: 3,620	Can load their site, but not login to their admin. __________________ I buy plugs Skype: Due_Global /Due

10-05-2005, 01:14 PM	#9
NETbilling Confirmed User Industry Role: Join Date: Jan 2002 Location: Huntington Beach, CA Posts: 8,582	Hi, We did experience a connectivity issue last night and it was resolved as quickly as possible. Thank you, Mitch Farber __________________ Mitch Farber CEO - NETbilling, Inc. Email / Phone: 888-357-8166 / 661-252-2456 Transaction processing & 24/7 call center services with exceptional rates and flexibility, since 1998!

10-05-2005, 12:37 AM	#2
frankfortuna Confirmed User Join Date: Aug 2002 Posts: 1,504	Same here. I monitor their gateway with Nagios and this happens way too frequently for a mission critical service provider.

10-05-2005, 12:46 AM	#3
nitelord My posts are basically a brain dump Join Date: Sep 2004 Posts: 77	Good idea, we should add that into our nagios setup too. We noticed last year it seemed to be cutting out on us every once in a while but they've always said they were fine..

10-05-2005, 09:34 AM	#7
nitelord My posts are basically a brain dump Join Date: Sep 2004 Posts: 77	For mission critical it would make sense to have your health checks switch your billing over to your backup processor automatically, so this sort of thing isnt really a problem. We've been doing something similar so we dont lose any money while netbilling is down or unreachable. Just internet routes alone make any processor "not ready for mission critical use", you need to have some backups in place.